Order not delivered
I placed an order with this website on October 23, but I never received my items. I tried contacting customer service by email, and never got any response. It’s almost two weeks now, and I still have no product and no refund.
This experience has been extremely disappointing. I would advise others to be very cautious before ordering from this site. I just want my money back and some accountability from this company.
Reply from Glow25.nl (Netherlands)
Thank you for taking the time to share your feedback. We are very sorry to read that your experience caused frustration and disappointment.
We have carefully reviewed your case and as we can see the issue has since been fully resolved in direct contact with our customer support team. According to the shipping investigation, the delivery problem was related to incomplete recipient information reported by the carrier.
Please note that we do answer every customer inquiry. During periods of higher request volume, responses may take a little longer than usual, but we always ensure that each case is reviewed thoroughly and with care.
We understand how important transparency and reliability are, and we regret that this situation did not initially meet your expectations. We are glad that everything has now been settled and appreciate your patience throughout the process.
If you have any further questions or need assistance in the future, our support team will be happy to help.
Kind regards,
The Glow25 Team ✨