Berlin Brandenburg Airport Reviews 

Horrible staff attitude throughout the airport. It seems like no one wants to be here to work and you as a passenger is just an annoying element they have to cater too. If anyone knows where the nice staff is at this airport please let me know!

Unless you have an EU passport, simply don't bother taking the plane here... I am serious, unless you want to spend stupid amounts of time ( hours) going nowhere. Take the train, car , bus, cycle, absolutely anything but flying

This is the worst airport in Europe.
I would rate it lower if it were possible.
For some completely unkown reason the "designers/architects" decided to separate T1 and T2 so you are forced outside into the freezing icy grey Berlin weather and then down a long slope (icy in Winter) to the gates of Hell: Terminal 2.
At T2 there are no Taxis, no direct transport, in fact other than the hundreds of smokers having their last gasp at the main entrance, there is nothing other than the grey gaping edifice you are about to enter.
Terminal 2 hits an absolute nadir in design, comfort and facilities. Entering it gives you the feeling that cows must get when entering a slaughterhouse: you are kettled into ever smaller spaces heading toward your doom. It is dark, gray, oppressive, unfriendly and despite the yawning height of the ceilings, actually very, very small with practically no facilites or seating. Access for anyone who isn't physically fit is terrible. There are stairs everywhere. I fly a lot (sadly) to T2 BER, and despite the fact there are a long row of security desks, generally speaking you will find only one, maybe two, operating.
The gates (again at the bottom of a flight of stairs) are a disaster. No priority boarding, no queues disorganisation to the power 10.
This building sadly combines and fulfils practically all of the worst prejudices one can have when thinking about German architecture and the alleged worst traits of the German character (I say this as a German.....)
It is just depressing travelling here and even thinking about having to go there makes me want to contemplate suicide.
Abandon all hope, ye who enter here.
Dante was right.

unpolite staff in security

This is the second worst airport in the world only beaten by Stockholm Arlanda. Not friendly staff, long waiting time, long way to walk and lousy food. Everything is bad. This airport should be torn down and all staff sacked.

I cannot believe how terrible my recent experiences have been at Berlin Brandenburg airport...would give zero stars if I could.

From an inbound flight that had no ground staff, barely any terminal airport staff that is able to help (or able to give correct information), a canceled flight because the airport didn't allow departure after certain work hours (weird reason) and excessively delayed replacement flights...
Probably the worst airport I've ever experienced (and I'm from what the West would call a "developing nation").

Easily the worst airport experience we have ever had.
The customs and border control process here is an absolute nightmare. Passengers are aimlessly shuffled between different queues with zero efficiency or organization, creating massive bottlenecks for no reason.
If you are planning to catch a connecting train, good luck—even if you allow plenty of buffer time, you will likely miss it. Expect to wait at least an hour just to clear passport control. To make matters worse, there are no priority lanes or provisions for families traveling with young children, making the endless wait particularly painful for kids.
It is deeply baffling how an airport in Germany can get basic logistics so fundamentally wrong when airports all over the world manage passenger flow far better. The staff seem indifferent, and no one appears to care about the chaos. A thoroughly shameful and frustrating experience.

If I could leave 0 I would...terminal 2 arrivals facilities ok but 2 hours and counting to go through passport control after arriving from the UK!!!

Automated passport control turned off or unavailable!

You need to do better...

Special Assistance Gordon and team were really lovely, patient, friendly and helpful. He helped me get something to drink that is actually healthy and he and his team took care of me. Thank you so much Gordon and team for such wonderful help!

Sadly I can’t leave zero stars, so it has to be a one ⭐ but even one star is too many.
Another absolutely shocking performance from BER immigration. Hundreds of passengers waiting in line, stationary for nearly an hour, no staff to advise or help, belligerent and uninterested immigration officers and only two bureaus open out of 10 on a Monday early evening.
The whole service smacks of lack of interest, underfunding, entitlement, and and total disinterest in the welfare of passengers.
It’s consistently the worst airport experience for immigration I’ve experienced in the world. Shocking.

Border control nightmare on arrival. Not enough staff. One of the staff directing people started shouting at a passenger 'do you want to go back to London or stay' and kept repeating this. We all decided to keep quiet, it was intimidating. Waiting for 2 hours and we were lucky as the queue was double the length very quickly. Why were there 2 border control booths with 4 people standing behind them who appeared to be supervising? We were second in queue and then they closed the 2 desks. Aagh!

In all fairness when we left there was no problem, but airport very quiet.

Has put us off returning to Europe.

The staff was very rude and very disrespectful to me and my family … check in is very hard and there is barely any help

Was in passport control for nearly double the length of the flight to get there. (Flew from London). Some random security bloke allowed people to push in. Two of the 5 people doing passport checks just up and left. Of the last 3 one spent over an hour just scrolling her phone.

The staff was extremely rude on the security/ inspection section, implying that I was very dirty for having some tissues in my pockets, which I forgot to remove. They talked down on me and raised their tones in a very humiliating way.

This was the worse experience of my life, Ive travelled in over 50 countries around the world and this was absolutely horrendous. The stuff was really rude and shouting to a lot of people. There was a man in a wheelchair and no-one offered to help him. At the luggage control i told them i've lost a gold jewelry after the scan no one answered and started doing something else, I told them again I’ve lost an expensive piece of jewelry and started shouting REALLY LOUD that they have other things to do. I EXPECT NOTHING BUT THE STAFF NEEDS TRAINING OR EVEN BETTER TO BE CHANGED!

Just back from Berlin and thought it worth putting pen to paper about what was a mixed bag!
Arrival at 23:00hrs on a Sunday evening and things could have been better, it took well over an hour to clear passport control, this was down to low staff numbers, don’t get me wrong they were all doing their best and in general were helpful but they simply couldn’t manage 2 flights with the new system that is now in place.
Departure at 17:00hrs on Thursday was a breeze, the self checkin terminals in use by Eurowings and others mean that you can get rid of hold luggage as soon as you arrive, you don’t have to wait for checkin to open. Given all of the noise related to missed flights because of passport control on exit we arrived 3hrs before departure, we got through security in about 10 mins and then passport control in a matter of minutes, we had loads of time to look at duty free and the like before being allocated a boarding gate.
In short arrivals could be better, departures are pretty much sorted, if you arrive late at night ensure that you have a plan B for your onward travel.

On arrival half the biometric machines weren't working, so it took nearly two hours to get through border control.
On departure- the catering options available were pitiful. Hardly any choice regarding ingredients vendors and they all sold pretty much the same food.

Airport for Low cost airline airport all I saw was Ryanair condor whizz air Transavia , along comes the rude staff at check in counters of transavia , acted more like a prison guard not hospitality staff , no food court or restaurant, only factory products like pretzels and muffins ,,, even the duty free staff was not interested in selling ,,,, will avoid this airport when options exists

Stuck at passport control for over 1 hour waiting to get through due to big queues and slow process, it was ridiculous. By the time we got through and to our apartment we could not get entry and the staff had gone home at 2200hrs. Walking the streets till 2am having to then book into a hotel 2.8 miles out the city. If we had gotten through passport control quicker we would of been fine

The worst airport experience I have ever endured. Getting through this airport is experiencing a kafkaesque nightmare on acid. I would travel to Leipzig/Halle to avoid this entirely in future.