Bellroy Reviews 

2,062
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 257 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, remarkable durability, and clever functional design across their wide range of bags, wallets, and travel accessories. Many people also genuinely appreciate the prompt shipping times and the friendly, highly supportive team available whenever customer assistance is needed. Some reviewers were not happy with slow customer support response times, frustrating communication channels, and occasional delivery delays that impacted travel plans. A few people also reported that certain leather materials and protective cases started peeling, cracking, or wearing out much faster than expected.

What people talk about most

Product

Clients share positive opinions on product quality, design, and functionality, noting that items are well... See more

Quality

Reviewers highlight positive aspects of quality, noting that the products are exceptionally well-made,... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting fast shipping and prompt dispatch of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful, prompt, and friendly... See more

User experience

Customers report positive experiences with user experience, finding the products practical, well made, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have quite a few Bellroy products now, from wallets to bags and, most recently, a suitcase which has just travelled around with me and returned home in great condition. Was bought fairly last minute,... See more

Rated 5 out of 5 stars

I picked up the Classic Messenger 6L in Olive Canva Weave for travel, and it’s been a great fit. The 6L size is right in that sweet spot — big enough to hold what I need for a day out exploring (p... See more

Rated 5 out of 5 stars

I've received good quality goods from Bellroy, from sling bags to travel wallets, all of which have proved extremely useful when travelling either in the UK or around the Arctic Circle. Their leathe... See more

Rated 5 out of 5 stars

As a proud owner of two Bellroy slings and a couple of Pixel cases, I cannot praise them enough. From the very beginning of the process and buying it online, over the quick delivery (once it wasn't qu... See more


Company details

  1. Bag Shop
  2. Bags and Luggage Store
  3. Fashion Accessories Store
  4. Handbags Shop

Information provided by various external sources

We craft better ways to carry your everyday things. When you have the right things on hand, it becomes easier to adapt between work and life's adventures. From your morning commute to a tropical downpour, our products let you roam more freely.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(2,062)

236 reviews in the last 12 months

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Rated 5 out of 5 stars

BELLROY EXCELS

BELLROY EXCELS
in design, quality and awesome customer service! bellroy team responds asap, clear friendly and kind. ordered classic sling. every bit as nice as described. go bellroy!

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Customer services outstanding

Customer services outstanding, they stick by their warranty unlike many others .
New key fob ( 3rd generation) is amazing and built so well .

Thank you Bellroy

4 September 2026
Unprompted review
Rated 5 out of 5 stars

A Leather Wallet for Today’s Woman…

Lately I’ve found women’s leather wallets too bulky for the smaller handbags. Searching for the perfect wallet, I came across the Bellroy zip wallet. It was perfect. Held 10 to 12 credit cards and paper money. It was so easy to move when I changed bags. The leather is beautiful and stays soft. This year I changed to a folded wallet that holds my credit cards, bills and a some coins. The leather is soft. The wallet is flat enough I can even carry in my jeans back pocket.Bellroy has a wallet style that’s bound to fit any woman’s needs.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Suitcase joins the collection

Have quite a few Bellroy products now, from wallets to bags and, most recently, a suitcase which has just travelled around with me and returned home in great condition. Was bought fairly last minute, confident it would live up to expectations quality-wise as their other products always have. Didn’t disappoint.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Great travel companion — love the fabric and size

I picked up the Classic Messenger 6L in Olive Canva Weave for travel, and it’s been a great fit. The 6L size is right in that sweet spot — big enough to hold what I need for a day out exploring (passport, phone, wallet, a light jacket, water bottle) without ever feeling bulky or in the way. It sits comfortably across the body and doesn’t get in the way when I’m moving through airports or navigating crowded streets.

The Canva Weave fabric is a standout. It has a nice textured, woven look that feels more interesting than plain canvas, and it’s held up well to the wear and tear of travel — tossing it in overhead bins, setting it down on questionable café floors, getting rained on. The olive colorway is versatile too, easy to pair with different travel outfits without looking out of place.

Overall, a solid, well-made bag that’s earned a permanent spot in my travel kit.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Bellroy Apex Slim Sleeve Wallet – Everglade



I absolutely love this wallet. It’s exactly what I was looking for — slim, stylish, and very high quality.

I keep all my cards inside and don’t need to take them out when I use them. I can simply tap the wallet when entering the office, using public transport, or getting my coffee.

It’s also perfect for running and working out because it’s so slim and easily fits in my running shorts without getting in the way.

The design and the Everglade colour are beautiful too. Overall, a fantastic wallet and exactly what I wanted.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic - worth it

Fantastic! First bag I ordered did not suit, returned it (easily) and reordered another. Very good bag- could not recommend highly enough. More expensive than others, definitely worth it.

1 August 2026
Unprompted review
Rated 3 out of 5 stars

Just be warned the card slots are…

Just be warned the card slots are extremely tight . It is the most frustrating wallet I have ever used in the 36 years that I've been on this planet

I'll be going back to my old wallet, very disappointed with purchase

25 August 2026
Unprompted review
Bellroy logo

Reply from Bellroy

We're sorry that you've been so disappointed with your Bellroy Hamish. Our support team has replied to your email, and we're happy to review your concerns. The card slots should be tight on arrival, but not so tight that you can't easily slide a single card into each quick-access slot. We're confident that our team will help resolve your concerns.

Rated 4 out of 5 stars

Highly Recommend

I’ve never had a problem with service and the products I’ve purchased over the years have arrived on time and as described. Bellroy is a great company making excellent products.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Good products and customer service

I’ve purchased multiple Bellroy products and I’ve had really good experience with the customer service team. Have bought things from their website directly and off Amazon.

Overall, their products are really good quality. The only issue I ever had was with my phone case, and they organised a replacement for me. Even though the replacement itself had the same issue, they fully refunded me the credit and then I was able to get something else.

I really do recommend buying their tech kits and toiletry kits, they have helped a lot when I’m travelling.

22 August 2026
Unprompted review
Rated 1 out of 5 stars

I spent over $500 on Bellroy bags

I spent over $500 on Bellroy bags, ordered a full week before my August 21 flight, specifically to use them on my trip. The order sat over the weekend, didn't ship until Monday, and the delivery estimate ended up being the afternoon of the 21st — hours after my morning flight left.

I spent three days emailing support asking if there was any way to help — expedite, upgrade the shipping, intercept the parcel, anything. It took three emails before anyone even replied, and once they did, the answer never changed: nothing can be done once it ships. No options, no urgency, no real attempt at a workaround for a customer asking well before the delivery date.

They did eventually send a prepaid return label, but that doesn't change the outcome: a $500 order going back unopened, and a trip without the bags I bought for it. For a premium brand at these prices, the complete inflexibility is what disappointed me most. If delivery timing matters to you at all, think twice. I ordered in a week I did not expect it will stay this long time and please dont say we account when just shipping ????

19 August 2026
Unprompted review
Bellroy logo

Reply from Bellroy

Thanks for your feedback, Sameerah. We understand you were hoping to have your order in time for your travels, and we understand the disappointment when the timing didn’t work out. As your order was sent via standard shipping and was already in transit when you contacted us, there wasn’t a way for us to expedite the delivery at that stage, and we’re sorry the timing wasn’t able to work out on this occasion.

I understand our team has since arranged a prepaid return label for you, so you can return the order at no cost. Please reach out to support@bellroy.com if we can assist any further.

Rated 5 out of 5 stars

Great products

We bought two backpacks and sling bags and are extremely happy with the design, quality and functionality of the products. The items also arrived promptly.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Seamless Exchange Experience

I'd bought a bag as gift and needed to return it and exchange it for a larger bag. The team were super quick to respond and super helpful and friendly through the whole process. Communication was also very clear on what needed to be done.
The products are also super high quality and we keep coming back for more.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Superb quality

I bought 3 cross body bags (each for different purposes). All are great. Superb quality - materials, design, everything. Lots of choice and all the details clearly set out on the website. Highly recommended. A very happy customer.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

I am a huge fan of Bellroy

I am a huge fan of Bellroy. My first purchase, years ago, was a small card holder/ wallet, which I still love. I have bought Bellroy totes, organizing items, and a laptop sleeve. The quality is always excellent. Once I got overly enthusiastic about a tiny, adorable set of zippered pouches. I ordered them and then realized I didn't actually NEED them. Bellroy graciously allowed me to return them, and the process was painless.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Bellroy Lite Carry-On

I recently purchased a Bellroy Lite Carry-On bag as I was looking for a super lightweight carry-on and this was the lightest I could find. Very smart design and truly the lightest regular size carry-on I have ever encountered. Unfortunately, after 5 or six uses, one of the interior zipper tracks failed. I emailed customer service and they replied right away. After determining the exact issue, they offered to replace the whole bag free of charge. The next day I received a UPS shipping confirmation! So refreshing to have a company truly stand behind their product. I would recommend this company and their products to anyone based on both the product quality and design and, equally importantly, the customer service! Outstanding! 😊

11 August 2026
Unprompted review

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