Impressed with regular confirmation and update messages plus phone call from nice girl about collection. Jordan and Aaron were careful and courteous when removing large furniture items. Would be happy... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We move furniture for some of the UK's best loved charities. Collecting your donations and delivering great value used furniture.
Contact info
Suite 20, 196 Rose Street, EH2 4AT, Edinburgh, United Kingdom
- info@boxmove.com
- boxmove.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great process from start to finish
Great process from start to finish. Communication and updates, even when there was a delay was very good. The team that came around were very polite and quick. I would certainly recommend Boxmove.
The process from start to finish worked…
The process from start to finish worked brilliantly. I was advised when the collection was expected and advised when I was the next house for pickup. All on time. The team of MJ and Michael were great, fast, efficient, polite and helpful. Can recommend Boxmove.
Great service
Arrived at stated time. Very friendly, efficient and professional men. Very impressed.
Recliner chair collection
A great, fast and efficient service from start to finish! The two guys that moved my chair were very helpful and very pleasant, thankyou 😊
The team were very friendly
The team were very friendly, polite and efficient
The charity collection team was polite
The charity collection team was polite. Professional and very careful with the my items donated. They arrived on date/ time during the scheduled window which is sent to you by text message. They loaded the heavy furniture without scratching my walls. The whole process was stress-free. I am happy to support a good organisation. Hope my items goes to someone that appreciate the further like I have done over the years.
Great job guys!!
The driver and mate were helpful and…
The driver and mate were helpful and friendly. The communication was excellent, I would recommend them.
No Complaints Here
The drivers were competent careful and courteous efficient friendly and thorough.
No complaints or concerns here.
The men that tuned up were very trustworthy
The two men that turned up . Were very polite and helpful
Excellent delivery service –2 very friendly &…
Excellent service –2 very friendly & very helpful guys; put the furniture exactly where I wanted it – nothing was too much trouble. A very positive experience.
Boxmove communications by text were great
Boxmove communications by text were very useful and accurate. I was updated regarding delivery time. The guys delivering the furniture were very helpful, and very respectful of our house when taking the furniture upstairs. Can’t fault the whole experience
Good job
Two good professional gentlemen. On time helpful and polite.
Good !
Kept up to date from order to delivery. Delivered on time and great team
Great at what they do!
Great at what they do! Excellent communication. Negotiated a tight space without damaging anything. Joe and Mark were pleasant, polite and professional.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.