Boxmove Reviews 

12,580
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 2,782 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally polite, friendly, and remarkably efficient when handling and removing heavy furniture items. Many people highlight that the team goes above and beyond, ensuring that every single item is carefully transported without causing any property damage. A few other people also felt that the advance text message updates and accurate delivery time slots made coordinating the collection extremely straightforward. Consumers additionally mentioned that the friendly drivers arrived precisely on schedule and expertly navigated tricky stairs or tight corridors during the entire moving process.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently polite,... See more

Service

Consumers find service to be exceptionally positive, praising the helpful and polite staff. Reviewers... See more

Delivery service

Customers had positive experiences with delivery service, highlighting great communication and regular... See more

Product

Clients share positive opinions on product quality, highlighting beautiful furnishings and great items kept... See more

User experience

Reviewers highlight positive aspects of user experience, expressing total satisfaction with the smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Impressed with regular confirmation and update messages plus phone call from nice girl about collection. Jordan and Aaron were careful and courteous when removing large furniture items. Would be happy... See more

Rated 5 out of 5 stars

Delivery slot and 'you are next' advice meant no wasted time waiting around. Callum and Alisha were efficient and friendly...a large awkward piece of furniture was lifted into position without any fus... See more

Rated 5 out of 5 stars

Happy, polite and chatty young men who were more than content to follow my request of going through the side of my house as oppose to walking through my house and disturbing my severely autistic child... See more

Rated 5 out of 5 stars

Sue Ryder used Boxmove to collect some items from me. The two men Kashshane and Darryl were absolutely fabulous. They were prompt with updates regarding their time frame plus polite, efficient and v... See more


Company details

  1. Logistics Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Shipping Company

Written by the company

We move furniture for some of the UK's best loved charities. Collecting your donations and delivering great value used furniture.


Contact info

5.0

Excellent

TrustScore 5 out of 5

13K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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5.0

All reviews

(12,580)

2,599 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The process from start to finish worked…

The process from start to finish worked brilliantly. I was advised when the collection was expected and advised when I was the next house for pickup. All on time. The team of MJ and Michael were great, fast, efficient, polite and helpful. Can recommend Boxmove.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

The charity collection team was polite

The charity collection team was polite. Professional and very careful with the my items donated. They arrived on date/ time during the scheduled window which is sent to you by text message. They loaded the heavy furniture without scratching my walls. The whole process was stress-free. I am happy to support a good organisation. Hope my items goes to someone that appreciate the further like I have done over the years.
Great job guys!!

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Boxmove communications by text were great

Boxmove communications by text were very useful and accurate. I was updated regarding delivery time. The guys delivering the furniture were very helpful, and very respectful of our house when taking the furniture upstairs. Can’t fault the whole experience

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Great at what they do!

Great at what they do! Excellent communication. Negotiated a tight space without damaging anything. Joe and Mark were pleasant, polite and professional.

28 August 2026
Unprompted review

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