Axminster Tools Reviews 100,773

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its high-quality products and efficient service. Consumers appreciate the detailed product descriptions and the availability of product videos on the website, which help them make informed purchasing decisions. People also highlight the prompt delivery service and the secure packaging of their orders. Consumers express satisfaction with the ordering process, noting its ease and clarity. Reviewers value the company's ability to source specialist tools and provide accurate delivery estimates. Customers also appreciate the helpful and knowledgeable staff, who are quick to respond to inquiries and resolve any issues. The quality and robustness of the equipment supplied are frequently mentioned, reinforcing the company's reputation for excellence.

Based on these reviews

Rated 5 out of 5 stars
Verified

I bought a band-saw and mitre-blade kit a short while ago, the latter being out of stock. The mitre arrived and I found there was a missing part, a locking handle. Axminster were fabulous, I ran... See more

Rated 5 out of 5 stars
Verified

Axminster is a great company and I'm happy to trade with them Most recent purchase was a bandsaw (1950b) 134mm cutting depth so others might consider it small, but a great tool for my workshop. Qui... See more

Rated 5 out of 5 stars
Verified

usual experience from Axeminster - fast safe arrival of decent tools/parts!!! - all admin and tracking supplied and it all worked. u can pay using Amazon so buying is easy and really secure.

Rated 5 out of 5 stars
Verified

Axminister dealt with a fault on my new Laguna lathe. The issue was in the design and manufacturing process of the wheel kit. Instead of waiting for Laguna to come up with a solution, the Axminster en... See more

Rated 5 out of 5 stars
Verified

Easy online ordering system which clearly shows all items in stock, confirmation of order and when dispatched usually same day if before 4pm. Courier then takes over through to delivery. Used many tim... See more

Rated 5 out of 5 stars
Verified

I purchased the Veritas Mk II Honing fixture. Lovely piece of kit, very easy to set up the desired sharpening angles with the included setting tool. The tool feels high quality, very nicely made with... See more

Rated 5 out of 5 stars
Verified

I order a small lathe that was on a special price. Delivery quoted at about 3 days but it arrived the next day. The website has a huge range and is easy to place orders. The lathe itself was of excel... See more

Rated 5 out of 5 stars
Verified

DRILL CHUCK 13MM + 2MT ARBOR This Chuck is a very good purchase from Axminster. It works well in the Tailstock of my Wood Turning Lathe. The 13 mm is more than adequate to hold Forstner Boring Bits.... See more

Rated 5 out of 5 stars
Verified

Whether you are a Craftsman or Hobbyist, Axminster has a full range of quality tooling. i had been looking for a control switch with a non locking emergency stop facility. The one from Axminster wa... See more

Rated 5 out of 5 stars
Verified

Axminster stock excellent wood saws which are beautiful to use. I love the fact that my two pruning saws are foldable, which makes them much easier to store and carry around without shredding myself a... See more

Rated 5 out of 5 stars
Verified

I bought a seemingly rare tool from Axminster Tools. Good quality and price, and delivered quickly. Nice to find things available direct from sellers without having to go through a marketplace as well... See more

Rated 5 out of 5 stars
Verified

I ordered a grinder. It almost arrived early, but the currier ran out of time. It was eventually delivered a day late but I live in Northern Ireland which is expected. Great delivery overall. The gr... See more

Rated 3 out of 5 stars

Always been a big fan of Axminster. But feel a bit let down after purchasing their new workshop scroll saw with my student discount. Only for it to be reduced by £90 a saving of £65 over my student r... See more

Company replied

Rated 5 out of 5 stars
Verified

I couldn't find the item I needed on the spares shop so emailed them. They replied to me at their earliest opportunity and gave me the part number and description I needed, along witht he link to the... See more

Rated 4 out of 5 stars
Verified

I've used Axminster tools for 10plus years, always great customer service. Let down this time by Royal Mail as delivery not quite as prompt as promised. Tracking wasn't available until post original... See more

Rated 5 out of 5 stars
Verified

Haven't had chance to use it yet, but looks well made to the usual good quality from Axminster, the Yorkshire grit is just a replacement as I'm nearly out, just a shame about it's not made in the UK... See more

Rated 5 out of 5 stars
Verified

Great product. Very fast delivery. No fuss with all the hassle with brexit. If only other UK companies could manage trading with the Republic of Ireland like Axminster. Axminster your fantastic... See more

Rated 5 out of 5 stars
Verified

Bought from them a couple of times. One of the best stores to cater for the needs of amateur and professional wood workers. Website is good and whole experience positive from beginning to end.

Rated 5 out of 5 stars
Verified

Being in Poland, the fact the prices were given in the local currency, was a great help. And the delivery was fast. Looking forward to browsing your site in the very near future. Great service!

Rated 5 out of 5 stars
Verified

The item purchased was at first not available due to engineering constraints. Axminster e-mailed me, which i requested once the production run was complete. This was dispatched with speed and eff... See more

Rated 5 out of 5 stars
Verified

Great little gadget, sturdy construction, compact size fits to palm, but takes some pressure to operate, not easy for hands with less strength, Did the job very well.

Rated 5 out of 5 stars
Verified

Axminster yet again able to source specialist tools successfully. In an age of 'email me when it's in stock' (never hear again) and 'choose an alternative' (buy something that isn't what you want... See more

Rated 5 out of 5 stars
Verified

These are great blades, I wasn’t sure but having found time to refurbish the bandsaw and put one of the blades in, I’m impressed. Axminster were really helpful with the order, delivering it in parts b... See more

Rated 5 out of 5 stars
Verified

Brilliant service once again. Fantastic value. really helpful staff who respond quickly. Super fast delivery. Massive stocks of top notch tools. Thank you.

Rated 5 out of 5 stars
Verified

As a returning customer I am confident that all my needs will be met. I ordered a small Japanese Saw and was given an estimate as to when the new stock would arrive. This estimate was spot on and... See more

Rated 3 out of 5 stars
Verified

The polishing machine is fairly quiet and robust.It works well. I was very surprised to see a cheap start stop switch fitted that is not NVR rated. If a choice was given I will choose a No Voltage Rat... See more

Company replied

Rated 5 out of 5 stars
Verified

Efficiently delivered. I lost my original cast adjustable square and was looking for a replacement. I did not want aluminium, as I feel they are inferior. Very pleased with the new ones, 400mm and 150... See more

Rated 5 out of 5 stars
Verified

Very happy with the delivery. I prefer to order from Axminster when looking for tools as I know they offer a range of good to excellent and there is little risk of disappointment.

Rated 5 out of 5 stars
Verified

Axminster I've dealt with for many years everything from hand tools to power tools to education level through Axminsters learned operatives. Excellent

Rated 5 out of 5 stars
Verified

You have perfected your ordering process to the point where not even the SA government could mess it up. Believe me, that takes some doing - WELL DONE!!!

Rated 5 out of 5 stars
Verified

Part of the item had to be ordered and I expected that the whole order would be held and dispatched as one. I was delighted that the available items were dispatched the same day as ordered and the rem... See more

Rated 5 out of 5 stars
Verified

After a week searching for my Axminster Vernier Calliper, I decided it was time to buy another and ordered it . 3 hours later I found it. The one I ordered had been despatched and the one I lost wa... See more

Company replied

Rated 5 out of 5 stars
Verified

It seems to me that Axminster tools only stock items of proven quality. The products are well displayed and described online - I have full confidence in their service.

Rated 5 out of 5 stars
Verified

Always a good experience when purchasing from Axminster. The website is easy to navigate and contains much more detailed description than competitors, often with product videos. Delivery is pr... See more

Rated 5 out of 5 stars

Excellent service from Paul (technical) & Fiona (sales) for all you helped me with & expediting my order enabling me to complete my project on time. Many thanks.

Rated 5 out of 5 stars
Verified

The dogs and securing clips work perfectly with my Makita track saw. However, the delivery was rather slow - not as fast as Amazon!

Rated 4 out of 5 stars
Verified

Good product and price. Item well packaged. Sadly overall transaction let down slightly by lack of delivery tracking information.

Rated 4 out of 5 stars
Verified

always good results from axminster, as tools arrived sooner than expected, although delivery could have been four to six weeks, but then they did come from China.

Rated 5 out of 5 stars
Verified

I ordered and paid for the item online, I received an email acknowledgment and it was delivered, free of charge, earlier than it said and works very well

Rated 5 out of 5 stars
Verified

Very pleased with the clamps and Axminster the post office was a day late delivering than the y said they would but that's the post office for uou

Rated 5 out of 5 stars
Verified

Brilliant store, quick delivery, massive stock to choose from. Highly recommended. Will come back and will recommend to friends.

Rated 5 out of 5 stars
Verified

Ordered 3-30pm, which was delivered before 09-00 next day, with no postal charge. That's what you call swift! Oh, and the products were what I expected, do the job admirably.

Rated 5 out of 5 stars
Verified

A tremendous resource for wood turners and wood workers generally. Been a satisfied, happy customer of Axminster Tools for 40 years.

Rated 5 out of 5 stars
Verified

goods arrived today 22/10/25 at 7.55am, well packed, not damaged and complete. Thanks Axminster and DHL

Rated 4 out of 5 stars
Verified

A good range of quality products & normally get prompt deliveries

Rated 5 out of 5 stars
Verified

Axminster are just a great company to deal with. It is easy to just take good companies for granted so I am writing this to make sure I don’t. I have purchased from Axminster over many decades years... See more

Rated 5 out of 5 stars
Verified

Great experience. They sent the articles very quick. My main order was a fence for my little INCA bandsaw and it looks really precise and sturdy, although it was very reasonably priced. A lot of qual... See more

Rated 5 out of 5 stars
Verified

Easy purchase, (Bandsaw plus assessories) and a quality product. Upgraded the bandsaw fence to achieve the cut accuracy (Spacers for timbers on a balcony). Items delivered within a couple of days of p... See more

Rated 5 out of 5 stars
Verified

I have shopped with Axminster for 30 years during my career as a Cabinet Maker. They have never let me down on quality, value for money and customer service. Everyone at Axminster is brilliant especia... See more

Rated 5 out of 5 stars

The team at Axminster tools are so knowledgeable and friendly! My 12yo son is developing a keen interest in turning, and rather than dismiss him as others may have done, they actively interacted with... See more

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Company details

  1. Tool Store
  2. Woodworking Supply Store

About Axminster Tools

Written by the company

Built on a foundation of strong customer service values, Axminster Tools are a family business located in the South West of England and distributing across the globe. Axminster Tools has established itself as a market leader in the mail order woodworking tools and machinery industry offering an award-winning friendly and personal service to many thousands of customers ranging from trade professionals and businesses to amateur DIY and hobby enthusiasts.

Axminster Tools

Written by the company

FREE DELIVERY
Standard delivery service on orders over £50 to UK mainland*.
EASY RETURNS
In the unlikely event you're not 100% happy.
REWARDS
Earn Points & Save Pounds with our loyalty scheme.
WOODWORKING WISDOM
Get Ideas & Advice from our How-To's, Product Guides, Videos and Community Forum plus online Courses.
10,000+ PRODUCTS
Probably the biggest range of quality tools and machinery available in the UK.
CLICK & COLLECT
Check in-store stock online and reserve for collection in your local store.

Axminster 3 Year Guarantee

Buy with confidence from Axminster

Buy with confidence from Axminster
The Axminster 3 Year Guarantee is available on the following brands:
Workshop, Professional, Engineer and Model Engineer Series machinery.

So sure are we of the quality, we cover all parts and labour free of charge for three years. No registration necessary - just keep your proof of purchase.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

101K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week


Rated 3 out of 5 stars

About 4 weeks ago I purchased a bandsaw…

About 4 weeks ago I purchased a bandsaw and 30 minutes after delivery (which was a day late) I received a promotional email offering me 20% off a purchase … cost £86. Now I have received another promotion of £10 of anything over £100 having just ordered a router dust cover for £139. Getting a little annoyed by these offers arriving just after a purchase. I am retired.

15 September 2025
Unprompted review
Axminster Tools logo

Reply from Axminster Tools

Good Morning

Thank you for your review.

Unfortunately, we are not made aware of any offers/ discounts until they go live and so we cannot advise our customers of these.

I am sorry to see you have missed some offers on our items. We do offer customers to join our email club where you are notified as the offers go live.

Kindest regards
Alexis
Customer Support Advisor

Rated 5 out of 5 stars
Verified

Great Company To Deal With

Axminster has been great to deal with we have bought a few things already and i foresee a lot more in the near future, i can't recommend them highly enough they have been so helpful and knowledgeable about anything we asked regarding machinery or tools.

15 October 2025
Rated 1 out of 5 stars

Thought Axminster was good but I’m…

Thought Axminster was good but I’m afraid the service was very poor, delayed dispatch, meaning I had to book a days holiday to receive a lathe, which has not arrived.
Quick enough to take my money though.

29 October 2025
Unprompted review
Axminster Tools logo

Reply from Axminster Tools

Good Morning

Thank you for your review.

I would like to advise I have contacted you directly via email regarding this.

Kindest regards
Alexis
Customer Support Advisor

Rated 1 out of 5 stars

Poor customer and technical service.

Contacted Axminster tools after a drive belt I ordered from another company didn’t fit my Axminster ct340 thicknesseser. I spoke to the technical team who assured me that the belt I needed was available and gave a part no I felt they spoke in a very dismissive manner and weren’t really listening . However as I needed the item I ordered it albeit at three times the cost of the previous item and after waiting two weeks the drive belt arrived. It was exactly the same as the previous item and didn’t fit. Tried to contact Axminster and was cut off twice and took me 1 hour to finally get through. Very poor customer service and would not recommend this company

28 October 2025
Unprompted review
Axminster Tools logo

Reply from Axminster Tools

Good Afternoon

Thank you for your review.

I would like to advise I have contacted you directly via email regarding this.

Kindest regards
Alexis
Customer Support Advisor

Rated 5 out of 5 stars

Really outstanding customer service

Really outstanding customer service! They took the time to ask the right questions, had me send a photo, and even marked it up to make sure we were talking about the same thing. This person was extra thorough, clear and helpful. Couldn't ask for better service.

27 October 2025
Unprompted review
Rated 4 out of 5 stars

Good service

I ordered a tool from Axminster we’ll packed delivery good may be a little more expensive than I could of found elsewhere

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Supportive and knowledgeable

The team at Axminster tools are so knowledgeable and friendly! My 12yo son is developing a keen interest in turning, and rather than dismiss him as others may have done, they actively interacted with him whilst choosing his lathe and then completing the induction. Thank you Matt & Stuart.

22 August 2025
Unprompted review
Rated 3 out of 5 stars

i bought a Axminster Workshop AW2606B…

i bought a Axminster Workshop AW2606B Bandsaw ( £730) and after a few months of light use there was a banging noise coming from the wheel, so i reported the issue, i was then told i had to return the item and i had to boxed it up, bearing in mind this machine is close to 85kg, so i don't generally keeps boxes or pallets to accommodate this kind of weight, when i asked Axminister to help on this issue i was told i had to provide a box or something suitable to return this, i find that really cheeky its not like I'm returning a small saw, so that aside i have managed to get a pallet and have it ready for return, but when i inform Axminister i am ready to return this i am now being told their systems are down and it cant be booked in, all i get is apologies and oh you know its technology sometimes it doesn't work, I'm sorry that's just not good enough, so if the technology stops everything stops, they don't even have a back up plan.

29 September 2025
Unprompted review
Axminster Tools logo

Reply from Axminster Tools

Good Afternoon

Thank you for your review.

Please can you call us on 03332 406 406 so our Customer Support Team can assist and advise further regarding this.

Kindest regards
Alexis
Customer Support Advisor

Rated 1 out of 5 stars

Avoid until they get their warehouse in order.

Avoid placing an order until they get their issues sorted out. I’ve been waiting a week and my order hasn’t even been dispatched yet.

16 October 2025
Unprompted review
Axminster Tools logo

Reply from Axminster Tools

Good Afternoon

Thank you for your review.

I would like to advise I have contacted you directly via email regarding this.

Kindest regards
Alexis
Customer Support Advisor

Rated 2 out of 5 stars

unable to make a purchase

wanted to purchase some nails for my air nail gun, all the sizes i wanted were out of stock.as i have bought the air tools from you i have found i cannot use other makes of nails as they jam. which means i probably have to buy a new gun from someone else.

23 October 2025
Unprompted review
Axminster Tools logo

Reply from Axminster Tools

Good Afternoon

Thank you for your review.

Please call us directly on 03332 406 406 and press option 3 to speak to our Technical Sales Team who will be able to advise you further on which nails are compatible with your nail gun.

Kindest regards
Alexis
Customer Support Advisor

Rated 1 out of 5 stars
Verified

Regretfully dissapointed

Very dissapointed. I’ve been with Axminster for about 20 years. I wanted a “C” clip for my Axminster Craft lathe to keep it safe. I was told it would be 4/5 months to supply. I queried this and was told it came from China, no apology came. I ordered and then searched Amazon and ordered theirs for the next day and cancelled my Axminster order.
Also noted on line more and more many items of stock are not available.
Regretfully yours

15 October 2025
Axminster Tools logo

Reply from Axminster Tools

Good Morning

Thank you for your review.

I will contact you directly regarding this.

Kindest regards
Alexis
Customer Support Advisor

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