Autobasen.dk Reviews 

1,124
TrustScore 4.5 out of 5

4.6

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Company details

  1. Vehicles & Transportation

Written by the company

Hos os får du en fair pris for din brugte privatbil eller leasingbil. Vi sælger biler både til i danmark men også til eksport, hvilket betyder at din bil kommer ud til et stort netværk af bilforhandlere – og du slipper for alt besværet! Vi sætter en stor ære i vores arbejde, og det er også grundet denne indstilling at det er lykkedes os at blive en af Danmarks førende brugtbilsopkøbere. Vi har i over 18 år beskæftiget os med opkøb- og videresalg af brugte biler – til glæde for tusindvis af glade kunder på tværs af landegrænser. Hos os kan du altid forvente kyndig rådgivning og et yderst højt serviceniveau. Læs nærmere på vores hjemmeside Autobasen.dk

Autobasen.dk

Written by the company

Tryghed og sikkerhed i højsædet når bilen skal sælges
Hos Autobasen møder du et hold af bilentusiaster, som har gjort det til deres filosofi at være rollemodeller i branchen. Det betyder, at du altid kan forvente en objektiv og ærlig vejledning, for at sikre at du får den bedste oplevelse. Hos Autobasen handler det ikke om bare at lukke en ordre, men derimod om at sørge for, at vores kunder får den mest optimale pris for deres bil. Vi er herved heller ikke bange for at rådgive dig om at sælge din bil andetsteds, hvis vi mener, at du kan få en bedre pris ved et privatsalg, bilauktion eller hos en bilforhandler.

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4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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4.6

All reviews

(1,124)

212 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently sold my car to Autobasen…

I recently sold my car to Autobasen (Kenni), and the experience was excellent from beginning to end. The team was professional, honest, and easy to work with. They gave me a fair and competitive offer without any pressure or hassle. The entire process was quick and straightforward—they handled all the paperwork efficiently and made payment promptly. I really appreciated their transparency and communication throughout. I wouldn’t hesitate to work with them again in the future. Highly recommended if you’re looking to sell your vehicle with confidence!

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Rependo doo

We have been purchasing used vehicles from this company in Denmark and our experience has been extremely positive. As a business focused on selling pre-owned cars, it’s essential for us to have reliable and trustworthy partners — and this company consistently meets our expectations.

The vehicles are always as described, in good condition, and competitively priced. Communication is clear and professional, and the entire process — from initial inquiry to delivery — is handled smoothly and efficiently.

What we value most is their honesty, attention to detail, and commitment to building a solid business relationship. Working with them gives us the confidence to provide our customers with quality vehicles.

We highly recommend them to anyone looking for a dependable and professional used car supplier in Denmark.

12 June 2025
Unprompted review
Rated 1 out of 5 stars

Very bad service

Very bad service, the cars are in bad condition, and the personel does not have the proper experience for seling cars,
We bought 3 cars and all 3 are in bad condition, also you are sending 500 e extra deposit and after you receive 470 e, so they are stealing you 30 euros, its ridiculous

12 January 2025
Unprompted review
Autobasen.dk logo

Reply from Autobasen.dk

Dear Blasko

We are very sorry that you have had a bad experience.
It is important to us that you as a customer feel well treated.
We have tried to contact you on your phone today to hear more about your dissatisfaction and to find a solution. Unfortunately, we were unable to reach you - please call us at +452230101. We look forward to hearing from you.

Best regards,
Autobasen

Rated 1 out of 5 stars

Worst cars ever!!

Worst cars ever!!! I bought a car online with a hidden engine fault - described as no faults no lights on the dash. The car broke down in Germany, I called them to find a solution and compromise, they said they wouldn't help - their answer was: we will give you a discount on your next car purchase...
I bought a car with a hidden engine fault that cost me over €3000 excluding the planned transport. In the end they only refunded me €200! Avoid this company!!!

24 February 2025
Unprompted review
Autobasen.dk logo

Reply from Autobasen.dk

Dear Danny

We are very sorry that you have had a bad experience.
It is important to us that you as a customer feel well treated.
We have tried to contact you on your phone today to hear more about your dissatisfaction and to find a solution. Unfortunately, we were unable to reach you - please call us at +452230101. We look forward to hearing from you.

Best regards,
Autobasen

Rated 5 out of 5 stars

Sales process Ford Mondeo

Would have preferred a little higher price of course, but the company is very well structured, professional and clear in communication. No headaches and long time sales processes, they are doing a great job. Can only recommend them.

5 December 2024
Unprompted review
Rated 1 out of 5 stars

Waste of time

They ask for much more information than others (takes long time to fill in all the blanks), but then give no estimated price as they promised. Waste so long time for nothing.

13 March 2024
Unprompted review
Autobasen.dk logo

Reply from Autobasen.dk

Dear Y. C. K,

We appreciate your feedback, although we are sorry to hear about your dissatisfaction.

It is unfortunate to hear that you have experienced challenges with our processes. We would like to clarify that our process is straightforward, and we are puzzled by the issue you encountered. We apologize if there was any confusion or inconvenience.

However, our team has been unable to identify you in our system based on the initials you provided. To address any issues, we kindly ask you to contact us directly so we can investigate the matter further and find a solution. You are welcome to reach out to us either by phone at +45 70 20 74 46 or by email at dk@autobasen.dk.

We value your feedback as it helps us improve our service. Once again, thank you for your review, and we hope to hear from you soon.

Best regards,
Team Autobasen

Rated 5 out of 5 stars

Get the best price for your car.

Get the best price for your car.

I wish to write my comments in English, so that all internationals who want to sell cars, get a good recommendation from me.

I can definitely recommend Autobased.dk at Aarhus, if you want to sell your car. They receive you with a smiling face and a very good offer for your car, which I couldn't get at other buyers.

They are quick at responding and always giving a positive helping hand.

I really mean, you will not get better offer than what Autobahn can offer. So give it a go, when you want to sell your car.

Thanks to Kenni Nellemann from Autobahn.dk, Aarhus for the great customer care and offer.

16 February 2024
Unprompted review
Rated 1 out of 5 stars

Very bad customer service

Laziest dealer in Denmark
For over one week I tried to buy car from them
Email answer took 24 hours or more,I called and asked for invoice few times ,nothing happens
Would sell lot more cars if they would service buying customer.
Can not recommend this dealer at all
Avoid

19 February 2024
Unprompted review
Autobasen.dk logo

Reply from Autobasen.dk

Dear Guðmundur,

Thank you for sharing your feedback, although we're truly sorry to hear about your negative experience with our customer service.

We sincerely apologize for any inconvenience you encountered while attempting to purchase a car from us. We understand that timely communication and efficient service are essential aspects of the car-buying process, and it's disappointing to hear that we fell short in meeting your expectations.

Please know that we take your feedback seriously, and we are actively working to address the issues you've raised. Improving our response time and ensuring smoother communication channels are among our top priorities moving forward.

We value every customer's experience, and we're committed to providing a better service to all our buyers. Your feedback helps us identify areas for improvement, and we appreciate your honesty.

If you have any further concerns or if there's anything we can do to make things right, please don't hesitate to reach out to us directly. We're here to assist you in any way we can.

Once again, we apologize for any inconvenience caused, and we hope for the opportunity to regain your trust in the future.

Best regards,
Team Autobasen

Rated 1 out of 5 stars

Worst experience ever

Worst experience ever. Don't buy a car from them. I left Romania with the idea of buying a Peugeot 508 that was presented via video without technical faults. I traveled 3000 km and when I arrived at the representative office to pick up the car, it had technical errors.

30 January 2024
Unprompted review
Autobasen.dk logo

Reply from Autobasen.dk

Hi Alexandru. Sorry to hear about your bad experience.
We would like to hear more about the experience, to improve our own work.
You are very welcome to give us a call.

Rated 1 out of 5 stars

I highly recommend not contacting this…

I highly recommend not contacting this company !!! They are scammers !!! I am writing about a situation that happened with your company. I sent you a prepayment of 200 euros on 03/04/2020 for a car with number 30154 Citroen Grand Picasso 2014. The coronavirus started and the borders closed, of course, I could not pick up the car because your country closed the borders. After a while, your manager offered me an auto transporter and said that he would go to Ukraine. I agreed to his terms, but he no longer answered me and simply ignored me. After another couple of months, the car was sold and no one contacted me. Now you say that these are my problems and do not want to return your 200 €? A large company does not treat clients like that !!!

30 August 2020
Unprompted review
Autobasen.dk logo

Reply from Autobasen.dk

Dear Sir

I am very sorry to hear that you feel mistreated by our company. Regarding your review and earlier purchase of the mentioned car /deposit payment, we have certain guidelines about how deposits are being handled. We have clearly stated that a deposit is binding, and if a client doesn’t complete the purchase, then a deposit will go lost. This is due to the expenses with the Danish Tax system.

Regarding the specific case - we have a deadline from SKAT here in Denmark when a car must leave the country, and any delay of such deadline means a loss of tax for the specific vehicle that should have ben exported. We had this conversation with you 4-5 times on the phone, and we kept the car for you, although your deadline had expired long time ago, regarding to the purchase agreement that was made the day of your deposit payment on march 4th 2020 – and pickup latest the march 26th.

Anyhow, we had to cancel the export documents at SKAT, and our expenses is about 3.000 DKK for each time we make export documents – in this case it actually costed us 6.000 DKK which we did not impose you to pay due to the circumstances.

We therefore find it sad that you require a back payment of a deposit - which we from the beginning stated were binding - and at the same time feel obligated to leave us a bad review knowing how we did everything we possible could to accommodate you in this given case.

Best Regards
Autobasen

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