ARKET Reviews 

If I could give Arket no stars, I would. They accepted an order for a Christmas gift, took my money and confirmed the order. 3 days later, in Xmas week they sent me a cancellation. No reason, no solution, no apology and, as yet, no refund. Contacted customer service who said it was because the product wasn't in stock. They did apologise, and offered a discount voucher which I won't use because I won't shop with them again. I never write bad reviews but on this occassion because I was so looking forward to gifting the item and I'm now going to have to physically find an alternative in the shops, I'm giving them this review, which they could've avoided by having their stock systems up-to-date or wording their cancellation email better. Poor performance on Arket's part. Really disappointed

Ordered on a Monday for a Wednesday delivery. We're Thursday and the package still isn't packed. No communication from Arket.

Making some of my xmas present on Arket was a big mistake.

Very disappointed experience. I ordered some boots in a size 39. When delivered I had a size 39 box but with size 38 boots inside. Customer care couldn’t care less and I was supposed to stay on the line for a survey but was cut off.

Ordered a cashmere jumper, only to receive a worn and shrunk item. The refund took ages and only happened after I chased it up. I reordered the same jumper again and received a completely different style worn item but this time also with stains on it and with a small Arket label stitched on by hand and a paper tag attached to it. Absolutely disgusting.

I complained to customer service, and all they said was that they were sorry and would help me generate a refund label, which I had already done myself. This was meant to be an investment, premium cashmere jumper to last years, but resulted in utter disappointment and extra trips to the post office. No wonder there is no option to leave reviews on their website. Avoid!

The quality is dropping off massively. Bought a jumper but the shape of it and sizing is awful. Neck is too wide, sleeves are too short. Big shame cos I liked to buy organic cotton garments but won’t be using arket any more.
Also flagged this concern to customer service but they were not helpful or very interested or understanding of the issue.

I purchased a bag from ARKET. After one normal use (a short restaurant visit), the bag was damaged and could not be cleaned or repaired by a professional cleaner or leather specialist.
I contacted ARKET and was told to visit the Amsterdam store. When I finally went, with proof of purchase via bank transaction, the store manager stated that nothing could be done.
No repair, no cleaning option, no replacement, no refund — no solution at all.
A bag that fails after one normal use is not durable or fit for purpose. I have now escalated the issue to ARKET head office under EU consumer law, but as a customer experience this has been extremely disappointing.
For a brand positioned as “quality and longevity,” this handling is unacceptable.

they get a zeroooo!!! second huge issue: firstly, was given a shirt with unusable deodorant stains and horrible stench that never came off and no return was allowed.... now a package that never arrived. customer service is horrendous compared to other companies of their size and resources. also paying to return is horrible, be aware of this.

I was looking into quality t shirts to go along with my new overshirts. Arket had been recomended by a friend so I decided to give it a try.

The tees prices are shocking (50€ for 2 simple black/grey tees) plus 5€ delivery, but whatever, I heard so much about the quality that I decided to give it a try anyway...

Well, I should had looked at these reviews first..

I have ordered on the 30th November and my order has since then spent 5 days packing and another 8 on transit. This totals a delay of 5 business days late. from the moment the order was supposedly shipped.

If you get in contact with costumer service, they wont be able to help you, and you will spend 20 minutes in line for them just to repeat what the automatic chat bot would tell you..

All in all, a terrible experience. Expensive tees that you can probably find on any shop for half the price, ridiculous delivery times (I had stuff coming from China arriving faster), unqualified costumer service and when the tees arrive provably mid quality tees as well

Like many other negative reviews here, I ordered a jumper in navy blue and and it arrived in cream. I contacted customer support, who only advised to send it back and reorder. The customer service agent kept calling me the wrong name, after I gave them my name, order number and email address, I was also then given the email address of another customer, which a massive breach of privacy. I was assured the mix up with the colour jumper wouldn't happen again, however from the other reviews, I can see this is a larger issue, and Arket are choosing to lie to their customers instead of correcting these errors. I was offered 15% off, but really customers would much rather pay full price and receive the item they ordered, this is a lack of care.

Two weeks after placing my order the goods aren’t here. Customer services are hopeless. They say they can’t contact the courier service to find out what’s happened and they don’t provide any courier details to allow me to investigate it. Truly awful service.

Very much the same as all previous negative reviews. Item is late and customer service terrible. I would avoid buying anything from them if you need it on time. They cannot cancel or refund as the item will be in transit for another week. Customer service basically cut me off!

So long delivery and return time. I ordered two items on 2 of December and they still have not been shipped.

The delivery page during purchasing is totally misleading, particularly the InPost option. After the page refreshed, it sent my parcel to a random locker in a different county. Then, after ordering another burgundy jumper, they decided to give me a brown one instead. On the receipt, burgundy is clear, and the picture shows the model wearing the burgundy jumper. Apparently, that makes Arket's system think that I ordered a brown one. Thanks, Arket and H&M Group. Temu probably offers better service.

It's disappointing that a company as large as ARKET can't seem to process its orders correctly. I had ordered an item more than a week ago. It was due to arrive on Monday and it's still not here (It's now Friday and I have absolutely no idea where it actually is...).

I shouldn't be paying extra on delivery for the parcel to later disappear.

I ordered on 27th November, and as of 5th December, the parcel is still in the warehouse. This is far beyond the expected delivery time given （2 Dec.）when I placed the order. I asked them to cancel the order, but customer service only apologised and said they couldn’t.

They are forcing me to wait even longer before I can get a refund, making me waste my time because of their unreasonable delay. This is extremely frustrating and unprofessional.

I do not recommend ordering from ARKET if you need reliable delivery and responsive customer service.

I was sent the wrong size jacket. Mistakes happen, but I expected a simple and convenient resolution. Instead, I’ve been told I have to return the item, wait for a refund, repurchase the jacket I originally ordered, then contact customer service again to ask for my Black Friday discount to be reapplied.
This is a really poor customer experience. It shouldn’t be this complicated to fix an error that wasn’t mine. Looking at other reviews, it seems Arket’s online service has ongoing issues, and unfortunately this experience confirms it.
The level of hassle involved means I won’t be shopping with Arket again. I would have expected them to simply send the correct item without putting all the inconvenience on the customer.

Like all the other reviews, hindsight is a great thing. I only wish I had checked here before making the mistake of ordering online. The long delay and blatant lying by customer services is deeply disappointing when you are excited about a purchase that never arrives. First call to customer service involved blatant lying that the parcel would be with me next day, despite an email stating Evri had returned the parcel to HQ. Second call disconnected me when he heard why I was calling. Third call just incessant queuing and finally being told it was still being delivered when it was not then another deliberate disconnection. How is customer service NOT aware of an email I received stating the package had been sent back to Arket?

Always liked the brand, but the 1st online order experience is terrible so far - i have ordered 1 week ago, my order status is to deliver today ( today is over btw). Customer Service literally told me to F.

Good price ok quality

I took advantage of the generous 20% discount Arket were offering on their site during Black Friday weekend and bought a jacket, order number (#61263729).. I was informed on delivery dates and times thank you so I made sure I was home all day for its arrival. This was a Sunday so I missed going out for the day which I didn’t mind but after my allocated time had passed I had a notification from Evri informing me they the sender had instructed the jacket to be returned back to the warehouse. So I contacted customer service the next day and I was informed that the jacket had been mistakenly sent to the wrong address and it hat to be returned but then the real blow was that I was told I would have to wait 14 days for my refund to be processed. I can understand if I was the person who returned the purchase but this is pure incompetence by a poor company.