Aira met all of their proposed days of the install. They were prepared to talk through all aspects of the ongoing work and come to agreed decisions with me if there was a problem in the proposed insta... See more
Company replied
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Review summary
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The call was answered quickly and Lee was very helpful. The issue has been resolved alyhough the reply did create some confussion over wether or not I had to pay for the service. Lee quickly resolve... See more
Company replied
They have been very professional. They explain what is happening and what happens next. They are true to their word.
Company replied
Overall the experience of installing a heat-pump with AIRA has been positive! The communication has been very good and accommodating from everyone, especially Molly who handled my project and wa... See more
Company replied
Company details
Written by the company
Aira is the next generation home energy champion. Burning fossil fuels just to be comfortable in our own homes is a solution from a different age. And every day the evidence becomes clearer: it’s a solution that’s killing our planet. That’s why we’re on a mission to bring clean energy-tech to every home. With our breakthrough technology, we’re tackling Europe's third biggest source of CO2 emissions residential heating. Heat pumps use the clean, free air from outside to create the perfect climate inside – helping people reduce their energy bills and their carbon emissions.
Contact info
Norra Stationsgatan 93A, 11334, Stockholm, Sweden
- info@airahome.com
- airahome.com
4.4
Excellent
2K reviews
Asks customers to review
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AIRA is a A Team!
Starting from the pre sales survey, Tony from Manchester Hub, visited our space and did the numbers and given the quote, he was very helpful.
The heat loss survey was done by Humza from York team, I personally found him very knowledgeable, Bsc Mechanical Engineering and MSc in Environmental sciences. He had given us good time and explained/answered few questions to me.
In communications/Admin/Project team Molly from Manchester Hub has kept us updated and answered our emails very promptly and entertained our request for early installation incase of any cancellations.
Finally, the most important people, the installation engineering team headed by Scott Anderson. Scott has more than 3 years of experience working and installing Heat Pumps and his attention to details is on another level. He was also mentoring his young colleague Ethan McIntosh, who has installed the outer unit, drilling and insulating the pipes with Scott. Ethan is hardworking fellow with great potential.
Last not the least, Nathan Paxton (Mr. Milwaukee) from York team. He has worked on electrical side of HP setup and it was flawless work really showed his passion for his job. I had requested him to connect the AIRA HP to my Sigenergy Gateway, not sure was it done or not. Need to check and may be e update this feedback accordingly.
I personally want to thank everyone involved in this small project and also appreciate Scotts support to us, out of hours with struggling plumber of ours stopping hot water under the sink work.
Thank you everyone and good luck in your next projects. AIRA is a A Team.
I'll keep updating this review in coming months too.
1 September 2026
Unprompted review
Aira installed our heat pump and…
Aira installed our heat pump and couldn’t be happier. Matt Sweeney and Blake Turner were professional, punctual, and incredibly respectful of our home. They answered all our questions patiently and worked extremely hard throughout the whole process. Everything was left tidy and the installation itself went smoothly. We genuinely feel looked after, and would gladly recommend Aira to others.
1 September 2026
Unprompted review
A company with personnel a pleasure to deal with
From the first initial assessment of what was possible through to making a final decision after discussions about how I would like installing to be done, Aira (Dan) were receptive to my demands and agreed the installation period.
The installation team, Luke and Mike, arrived on time and ran through the installation process with electricians, Chris and Sonny, due on day two. Installation of pipe work and cabling was handled efficiently with minimal disturbance to our daily routine, with work areas left tidy at the end of each day. On the final day Luke explained the system setup and how to use the Aira app to control the system settings. The whole team were really professional and pleasing to deal with and made the change over from gas heating a pleasant experience.
3 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent Response and Service
A late notice change in appointment time but in the end Scott arrived at original planned time so all good.
James, called me a couple of times leading up to the appointment to discuss things which is good customer service.
Scott was knowledgeable, approachable and very personable. He explained what was going on with the system and what he would do to correct it. Everything working perfectly now. Excellent response and support from start to finish.
3 September 2026
Unprompted review
Reply from Aira
Thank you for sharing your experience. We are really pleased to hear that James kept in touch ahead of the appointment and that Scott arrived as planned, talked you through what was happening and got everything working perfectly again.
Clear communication and knowledgeable, approachable engineers are a big part of the Aira standard, so it is great to hear both James and Scott delivered that from start to finish.
We will make sure your kind words reach them. Our Customer Care team is always here if you need us again.
The Aira Team
Excellent service
Excellent service from Aira when we had a problem with our heat pump (caused by us having the central heating system drained system to replace radiators, not a fault with the heat pump). Andrew very swiftly arranged a visit from Scott whose expertise meant that the hot water was back up and running before we had to brave cold showers!
3 September 2026
Unprompted review
Reply from Aira
Thank you for sharing this lovely feedback. We are really pleased Andrew was able to arrange a visit quickly and that Scott used his expertise to get your hot water back up and running before any cold showers were needed.
It is great to hear that both Andrew and Scott made the experience straightforward and stress free. That is exactly the standard of service we want our customers to receive.
We will make sure your kind words are passed on to them. Our Customer Care team is always here to support you whenever you need us.
The Aira Team
Efficient quick response to reporting a…
Efficient quick response to reporting a small dripping leak at cylinder pipe inlet, visit arranged by Emily who liaised throughout. Good to see Scott Ireland again who quickly fixed the leak and also added extra lagging requested. We would have appreciated notification of estimated arrival time as were caught out by an unexpected relatively early morning visit. Thank you to both Emily & Scott.
3 September 2026
Unprompted review
Reply from Aira
Thank you for taking the time to share this. We are pleased to hear that Emily kept things moving and stayed in touch throughout, and that Scott Ireland was able to quickly fix the leak and add the extra lagging you requested.
We also appreciate your feedback about the arrival time. We understand that an unexpected early visit can catch you off guard, and we will make sure this is fed back to the relevant team.
Thank you again for recognising both Emily and Scott. Our Customer Care team is always here if you need us.
The Aira Team
Reply from Aira
Thank you for the lovely feedback. We are really pleased to hear your issue was resolved so quickly and with minimum fuss.
That is exactly the kind of straightforward service we aim to provide. Our Customer Care team is always here if you need us again.
The Aira Team
The guys that came to install my system…
The guys that came to install my system were courteous and professional keeping me information of the progress of the install and tried to keep mess and upheaval to a minimum
Scott Anderson led his team well and ensured everything ran smoothly
28 August 2026
Unprompted review
Reply from Aira
Thank you for taking the time to share this. We are really pleased to hear that Scott Anderson and the installation team kept you informed throughout and worked hard to keep the disruption to a minimum.
A smooth installation is about more than fitting the system. It is about how we treat your home and keep you in the picture along the way. It is great to hear the team delivered on that.
We will make sure Scott and his team see your kind words. Your Aira heat pump also comes with our 15 Year Aira Guarantee and all inclusive plan, so our support does not stop once the installation is complete.
The Aira Team
Ensure you don't get the subcontractors!
I'd guess that if you get the experience you are sold then it would be 5*.
However if like us you end up with the subcontractors who don't give a flying f how they leave your house then avoid like the plague.
Holes in walls, dust and rubbish everywhere. Shoddy pipe work the lot.
But the kit works and does a good job.
Just a shame the subbys want to get home and get paid....
Follow up has promised a lot but after a phone call or an email response they go radio silence.
13 July 2026
Unprompted review
Reply from Aira
Thank you for sharing your experience, Alexander.
While we’re pleased to hear that the system itself is working well and doing a good job, we’re sorry that the installation and the support you received afterwards have left you feeling so disappointed.
The standard of workmanship you describe, including holes left in walls, dust and rubbish, and poor pipework is not the standard we expect from anyone working on behalf of Aira. We also understand how frustrating it must be to be given assurances about follow-up, only for communication to then go quiet. That lack of continuity can understandably undermine confidence in the whole experience.
We take responsibility for ensuring that the teams carrying out our installations meet the standards our customers should expect, regardless of who physically carries out the work. Your feedback will be shared with the relevant teams so that we can address both the installation concerns and the issues you've experienced with follow-up.
We’re glad the kit is performing well, but we recognise that a good product is only part of the experience. The installation and aftercare need to be just as good.
If you’d like us to look into what happened in your case, please email support@airahome.com with the subject “Trustpilot Feedback” and include your installation address.
We’ll make sure this is passed to the relevant team to review.
The Aira Team
Replacement of radiator
Scott Ireland and Dan K from AIRA replaced a radiator for us today in connection with our air source heat pump. They were polite and personable and cleaned up beautifully. I felt quite comfortable with them in the house. Scott was here after Dan had left and made sure everything was working properly before he too left.
2 September 2026
Unprompted review
Reply from Aira
Thank you for taking the time to share this. We are really pleased to hear that Scott Ireland and Dan K looked after you so well.
Being polite, respectful and leaving your home clean and tidy are all part of the Aira standard. It is also great to hear that Scott took the extra time to make sure everything was working properly before leaving.
We will make sure your kind words are passed on to both Scott and Dan. Our Customer Care team is always here if you need us in the future.
The Aira Team
Shockingly inefficient company.
This company is really disappointing.
Their internal communication is appalling. Their customer service staff don't know how to handle issues raised, and their response time is completely random.
They have subcontracted out their installations resulting in a whole range of disconnected tradies doing the work so there's no single line of responsibility.
Their "helpline" staff are worse than useless, patronising and ineffective.
I recommend using literally ANY other company than Aira if you are exploring a heat pump install.
2 September 2026
Unprompted review
Reply from Aira
Thank you for taking the time to share your feedback, Dot.
We’re sorry to hear that your experience with Aira has fallen so far short of the standard of service we aim to provide.
We understand your concerns around communication, response times and the coordination of installation work. Having different teams involved in an installation should never leave a customer feeling that there is no clear ownership or single point of responsibility. Equally, our Customer Care team should make things clearer and easier to resolve, not add to the frustration.
We’re particularly disappointed to hear your comments about the way you were treated when contacting our helpline. We expect every customer to be treated with patience, respect and professionalism, particularly when they are already experiencing difficulties.
We’d like the opportunity to look into what has happened in your case and understand where we have let you down. If you’re willing to share your details with us, please send us an email marked with the subject line "Trustpilot Feedback" to support@airahome.com with your installation address, and we’ll make sure this is reviewed by the team.
We look forward to hearing from you soon.
The Aira Team
What a difference
What a difference! It is so good to deal with a company that provides such good service. All through design, install and after service.
Had a visit today from Zeke from Aira to check the system and reset a couple of things. Very good service and great guy!
Thoroughly recommend this company.
2 September 2026
Unprompted review
Reply from Aira
Thank you for such a brilliant review. We love hearing that you have felt supported from the initial design right through to installation and aftercare.
It is great to hear that Zeke made such a good impression during his visit and took the time to check your system and make those adjustments. That level of care is exactly what we aim for.
We pride ourselves on excellent customer service and long term support, so it means a lot to know you would recommend Aira.
The Aira Team
Had a problem with the circulating pump…
Had a problem with the circulating pump running constantly even though the heating was not on, Pete the engineer explained that this was normal if the temperature in the buffer tank was above 25 degrees. The pump had been set at its maximum at installation so Pete reset the pump to a lower setting meaning that it would be running quieter.
1 September 2026
Unprompted review
Reply from Aira
Thank you for sharing your experience. We are pleased to hear that Pete was able to explain what was happening clearly and make a simple adjustment to reduce the noise from the circulating pump.
It is exactly the kind of practical, helpful service we want every customer to receive. Every Aira engineer is trained at the Aira Academy, with the knowledge to make sure your system is working as it should and that you understand how it operates.
We are always here to support you, so please reach out to our Customer Care team if you ever need us.
The Aira Team
Enquiry about a newly installed Aira heat pump.
I phoned to enquire about any input that may be required from me after I had notified my Aira system that we were using a cosy octopus tariff. Emily confirmed that my input was not required.
In addition I enquired about notifying the Aira system about our solar system. Emily advised that this could not be done as our solar system is not an Aira product. A great pity as our Aira heat pump works perfectly - far more reliable that our solar system. Thank you Emily very good customer service, well done!
1 September 2026
Unprompted review
Reply from Aira
Thank you for taking the time to share this. We love hearing that your Aira heat pump is working perfectly and that Emily was able to give you clear, helpful advice when you called.
Making things simple for our customers is exactly what we aim for, and it is great to hear that Emily delivered that standard of service.
Our Customer Care team is always here if you need us, and we are delighted to continue supporting you and your Aira system.
The Aira Team
After 1.5 Years of trouble free heating…
After 1.5 Years of trouble free heating from Aira, my system developed a small leak in the filter.
I made the call at 0930 and the engineer was at my home at 12.00noon. After 30mins the problem was cured by a very efficient engineer, An excellent service from Aira
1 September 2026
Unprompted review
Reply from Aira
Thank you for sharing your experience. We love hearing that you had 18 months of trouble free heating before needing our support, and that we were able to get things sorted so quickly.
From your call at 9.30am to having an engineer at your home by midday, we are pleased our team was able to respond promptly and get the leak fixed within 30 minutes.
We will make sure your kind words reach the engineer. This is the level of service we aim to provide throughout your Aira journey, with our Customer Care team always here when you need us.
The Aira Team
Great quick response and resolved easily
We didn’t even realise there was an issue until the app told me. Dan spoke to me on the phone over the bank holiday weekend and explained to me what to do until he could get to us the next day. Dan visited us the next day and resolved the issue. Thanks Dan 👍
30 August 2026
Unprompted review
Reply from Aira
Thank you for sharing your feedback. We love hearing that Dan was there when you needed him, especially over the bank holiday weekend.
It is great to know he took the time to explain what to do over the phone before visiting the next day and resolving the issue. That prompt, personal support is exactly what we aim to provide.
We will make sure your thanks reach Dan. Our Customer Care team is always here if you need us.
The Aira Team
Thanks to Aira
Thanks to Aira, and particularly Medy, who responded promptly to my email. Daniel Knowles then came out and quickly resolved the issue I was having with a couple of radiators. Daniel was friendly, efficient and polite throughout. I really appreciated the prompt and helpful service.
24 August 2026
Unprompted review
Reply from Aira
Thank you for sharing your feedback. We love hearing that Medy responded so promptly and that Daniel was able to quickly resolve the issue with your radiators.
Friendly, efficient and polite is exactly the standard we expect from our team. It is great to know you felt supported from your first email through to getting the issue sorted.
We will make sure your kind words reach both Medy and Daniel. Our Customer Care team is always here if you need us.
The Aira Team
I've been genuinely very impressed with…
I've been genuinely very impressed with Aira from start to finish. Lewis conducted the original basic quote and was extremely helpful in answering all my questions about Heat Pumps generally. He was also very responsive in the weeks after, when I had further questions after two quotes from other companies. This is partly what made me decide to go for Aira. The full survey was also thorough and the expert was able to fully explain why Aira was confident I could get away with a smaller Heat Pump.
Iain T, Daniel K and Oli H were the three fitters this last week. They were so polite and friendly. They worked hard, but were quiet, thorough and efficient. Again they were so helpful in answering the questions we asked. And didn't complain about the 27 steps up to our house!
I couldn't recommend Aira enough.
28 August 2026
Unprompted review
Reply from Aira
Thank you for such a thoughtful review. It means a lot to hear that you have been impressed with Aira from start to finish.
Lewis sounds like he set the right tone from the very beginning, taking the time to answer your questions and staying on hand while you considered your options. We are also pleased the survey gave you the confidence to understand why a smaller heat pump was the right choice for your home.
And a big thank you to Iain T, Daniel K and Oli H. Polite, friendly, thorough and efficient is exactly the standard we expect from our installation teams. We are glad the 27 steps did not put them off either.
We will make sure your kind words reach the whole team. Our Customer Care team is always here if you need us in the future.
The Aira Team
Alfred's Service Visit
Alfred arrived on time and carried out the service -
2nd time he's been.
He helped us by answering all our questions.
28 August 2026
Unprompted review
Reply from Aira
Thank you for sharing your feedback. We love hearing that Alfred has looked after you so well, especially on his second visit.
It is great to know he took the time to answer all your questions and made sure you felt confident with your system. That level of care and support is exactly what we expect from our team.
We will be sure to pass your kind words on to Alfred.
The Aira Team
Aira heat pump installation.
Adrian gave fantastic customer service and care with regards to the installation of our heat pump. He was extremely knowledgeable and friendly especially when we kept asking questions!! Instructions how to use the AIRA app were very clear.
28 August 2026
Unprompted review
Reply from Aira
Thank you for sharing your feedback. We love hearing that Adrian made your installation experience such a positive one.
It is great to hear that he was knowledgeable, friendly and patient with all your questions. Making sure customers feel confident using their new heat pump and the Aira app is exactly the standard we expect from our team.
We will be sure to pass your kind words on to Adrian.
The Aira Team
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