ahm health insurance Reviews 

From the beginning of my contact with AHM I have found them professional and helpful.
The first visit was very thorough and the agent made quite a few helpful suggestions with ideas about future-proofing the shower room.
The fitter, Mike, was so good with attention to detail. At the end of each day tools and equipment were neatly put away.
I was consulted at every stage of the installation and talked through how to use the new shower unit etc,
I would have no hesitation in recommending AHM.

I don't think 5 out of five is a true review
A BIG 6 out of 5 is more on point .... Thank you PeteX

Anita from the call centre was nothing but sensational and her customer service was second to none. Please give her the praise she deserves and a promotion to leader ASAP as it will benefit your company with such a lovely lady up

I have been with ahm for many years. I think probably about 8 now and I find them to be the most affordable and easy to deal with. They aren’t paying huge amounts back but it’s good bang for buck esp if you end up needing surgery. Which I have twice and they have been exceptional. Great support too if you have questions or are struggling to navigate something. Highly recommend

Signed up …:Then they changed the price saying that deal has expired. Spent hours on the phone and sending emails. I have the agreement in writing only to have wasted all my team dealing with false information

Great app that's where it ends. Hospital and day surgery Claiming is a nightmare goal posts move depending on how many changes in cover excess and prior certificates they can dig up from 2 years ago. An absolute nightmare to contact by phone and most annoying phone system not enough staff they are great once you get through and close earlier than hcf no weekend claims help. Never again (example held silver plus top extras for months but changes due to a job for two days bronze they applied bronze to whole year and denied claim)

I recently had to lodge a claim with AHM following emergency medical treatment during a cruise trip. While I appreciate that my claim was ultimately approved, the overall process was far more time-consuming and stressful than it needed to be.

The claim involved multiple rounds of follow-ups and requests for additional information. Initially, AHM asked me to have a form completed by my GP to confirm that the medical incident was not related to a pre-existing condition. After submitting the requested form, I was then advised that they also required entire year's medical records from the same doctor before they could continue assessing the claim.

Better communication, clearer upfront requirements, and faster processing would greatly improve the customer experience.

Would like to give a big shout out to Lee! Thank you so much for helping me out this morning and informing me about my policy and navigating me through it. Excellent customer service. Very happy customer. Will recommend AHM Health insurance to family and friends

If you were as lucky as I, you would have been served by Mikayley over the phone from AHM Health Insurance. Having just joined AHM transferred from another company.
I have been very confused with matters concerning the best option for me and my husband (73 and 76 respectively), Mikayley was patient and clarified all of my queries and she was the only one after years with health funds spotted that we did not have to pay for 'ambulance' service as we are both aged pensioners. Although it was like $20 a fortnight off the original premium, I thought that Mikayley has an eye for detail and was working towards helping people like myself in obtaining the best health cover.

Being a pensioner, I'm not happy with removing the roll overs on the black 70+ as I got it for emergencies and now I get half the value and have to pay $20 more each payment, I'd be better off setting up a savings account and build up the funds that way atleast it won't be halved at a whim,

Lee provided excellent, efficient service in assisting me to change my private health insurance to an AHM product. It great to be able to achieve this type of life admin quickly over the phone at a time that suited me that was outside of normal business hours. No pushy salesperson involved!

First time going to private hospital for a surgery and I had no idea what to ask the doctors and how things actually worked. Talking with Hanna from customer service was easy and wonderful. She was so very patient in answering so many questions. I was so happy to be able to actually have a conversation with a real human who showed care and empathy and not just an AI.
Thank you Hanna

I rang in May to check coverage for my son’s surgery and was told it would be covered, only to find out 2 days before the surgery that it isn’t. Leaving me out of pocket in fees due to having to cancel the surgery last minute. Now my son has to wait which poses a risk to him.
Not worth the money at all.

I spoke to Hannah over the phone about changing my policy and she was fantastic. She was friendly, kind, understanding, super knowledgeable about the services I was seeking, explained everything to me clearly and in a way that allowed me to make informed important decisions... In short, she is amazing at her job. Went above and beyond to make sure I had the right cover for my situation. I am really grateful.

My mum and I had a wonderful experience with AHM’s Matt yesterday. Mum is hoping to get hip replacement surgery and we rang AHM to check her eligibility, only to find she wasn’t covered. She was very worried because she is in extreme pain and this surgery is expensive and public wait lists can be long. Mum had a very old policy and, without prompting from us, Matt found a policy that better meets her needs, had no wait time and was about $60 month cheaper than mum had been paying. We didn’t expect this great service or outcome and it was also nice that Matt thanked mum for being with the company for 25 years. We couldn’t be happier with AHM.

Wrost health insurance ever, I do not recommend it at all! I had to do a blood test, I've checked my cover and also ask the support team about the refund and they have confirmed that they will cover 85% of the MBS Fee for this exame. I had to pay the blood test in full because there is no AHM Direct billing blood labs and after I sent the Itemized Invoice they repplied saying that this type of service is not covered under your ahm OSHC policy.

Terrible service, expected to wait on the phone far too long, but when joining you up everything is perfect. Completely unacceptable given how much my premium is!

My experience was made great by speaking with Leeanne Gamble. I rang to discuss my Extras and Lee was very up front and answered all of my questions.She discussed all my options for what I needed and I was able to come to a decision which I'm more than happy with. I then discussed with her my son Craigs Policy for hospital and extras which he had had as long as me with no offers from ahm since the policy was taken out. We then discussed what he needed to change and once again Lee was able to be very helpful and work out a Hospital and Extras package to suit all his needs. Craig has Down syndrome and is unable to do this for himself. Once again Lee was able to come up with a plan to suit him. I am very grateful that I was able to talk to someone that was very friendly and nothing was too hard for her. I would certainly recommend her to anyone too discuss things with. Thanks once again Lee for all your help.
Evelyn Watson

due to a difficult time in our lives the AHM consultant Jennifer Lumb was so helpful and understanding to our needs and went beyond to help us. She is a gem.

Extras claim takes too long to process compared to a few years ago. Benefits stay the low as they jack up premiums every year.
Hefty cost and payments by credit cards only limited to Visa and Mastercard.