ABOUT YOU Reviews 

They do not issue refunds for returned items! I have email threads with customer support where I receive only automated responses. Very dissatisfied. Raised a chargeback, which will cost them more than a normal refund…

Ordered some clothes for martial arts, sizing was completely off so i returned them via their label. Tracking shows that everything was returned, waited couple of weeks with no information from Aboutyou, contacted them and their customer service has asnwered that "team is working on my request". Tried to contact them again, get some more info, they either ignore the emails or send the same automated response with an attitude. It has been almost 2 months now and i havent received my funds back, they are not responding. This seems like a total scam or absolute incompetence of customer service!

I can't talk about all the products, but the mens underwear are fake, all are made at the same factory with the same shity material. The material is so cheap and poor that the underwear are good for 4-6 months. Also the delivery is very slow, on the site they say that will deliver the product in 48h, but one week later no sign from About you or the delivery company.

First, I have received my order from ‘About you’ very late. Unfortunately the product doesn’t fit, and the returnlabel is wrong, so I can’t send it back. There is no customer-service mail available, only a chatbot that guides you to a dead-end. So I can’t get a new label and it’s sooo frustrating that there is no one to contact! Sooooo much time spent on something that could have been so simple!

Got scammed, order not delivered… careful with this company, they’re not refunding.

I am extremely disappointed with my experience with About You.

I placed an order on April 5th, expecting it to arrive within the promised delivery time. However, the order did not arrive as scheduled, and I had to contact customer service myself to find out what was going on. Only then was I informed that the new delivery date would be April 22nd — a significant and unacceptable delay.

What makes this even more frustrating is the lack of proactive communication. I was not notified in advance about the delay, which shows a lack of professionalism and respect for customers’ time.

As compensation, I was offered a 20% discount voucher, which I find insufficient given the inconvenience caused. When you rely on a company for timely delivery, especially for planned purchases, such delays can seriously disrupt your plans.

Overall, this experience has left a negative impression, and I hope the company improves both its delivery reliability and customer communication in the future.

About You is one of the best online stores I regularly order from. Delivery is always very fast, and the customer service is exceptionally friendly and helpful. Whenever I have questions or issues, it is easy to get in touch with support and I receive a quick response. The store also offers a huge selection of products and often has great discounts. I am very satisfied with About You, have ordered there many times, will continue to shop there, and highly recommend it to everyone!

I placed an order which took four weeks to arrive, far longer than expected. To make matters worse, I was then hit with an unexpected £55 charge just to receive the parcel, something that was never clearly communicated upfront.

I had no choice but to pay it, and I was assured that this cost would be refunded. However, it has now been over two weeks since that promise was made, and I still have not received my money back.

I have repeatedly chased for an update and have been completely ignored. The lack of communication and accountability is incredibly frustrating and disappointing.

This situation is not just inconvenient, it’s genuinely distressing. £55 is a significant amount of money, especially during a cost of living crisis, and the apparent lack of care or urgency from this company is unacceptable.

How is it okay to treat customers like this? And if you tell me to email, and then not reply is just not on.

Excellent service, fast delivery!

Very disappointing experience.

I returned a pair of shoes after 2 days. The company rejected my return but also failed to send the item back to me.

At this point, I have neither received a refund nor the product itself.
This is completely unacceptable and highly unprofessional.

Customer service has not provided any information 2 weeks now.
I would strongly advise others to be cautious when ordering from this company.
2 months and I am getting still different information from the customer service team that they have.

I first ordered a pair of white sneakers and the order was delivered within 3 days.Seeing how good the white sneakers were,on that same day I ordered the same sneakers again but in black.The best 2 purchases I’ve ever made.The quality is super, the delivery is fast,and the prices are reasonable.I also used the provided size guide and both pairs fit perfectly 🥰

Good afternoon, I am writing to you regarding an issue with my order (aybf-562-362650567) on aboutyou.be. I am contacting you here because the Belgian website is ignoring me and not providing any assistance. I ordered some items on 18 January 2026, but they didn’t suit me and I decided to return them to you. According to the order tracking number (323200774459994019863050), the items were returned to you on 28 January 2026. I haven’t received my refund for a long time, so I wrote to customer support. They said they would launch an investigation, but I haven’t received any response, so I wrote to customer support again. I was asked to send proof of delivery. I went to the BPost branch and was told there that there was no investigation underway, and they provided proof of delivery, which I submitted to customer support. After that, they started ignoring me and said they couldn’t help me. Can you help me with this situation? Why can’t I get a refund for the item I returned?

I had a great experience with ABOUT YOU. The website is easy to use, with a wide selection of brands and styles to choose from. Ordering was simple, and my package arrived quickly and in perfect condition.

We ordered a pair of Paul Green sneakers on the 6th Feb 2026.
About You has our money but we do not have the shoes. Every time we get in touch we required to fill in new forms and jump through hoops. About You confirmed during our 1st phone call that the carrier has delivered it to the wrong address. However since then they saying they have to investigate with their partner.
Absolutely ridiculous!!!!! Customer service totally useless and nobody actually does anything. They have €157 of ours for shoes they didn't supply ! All I can say is, don't buy from them, they do not care about their customers. They take your money but do not support you when their "partners" mess up. Today is Sunday 29th March 2026 just to let you know how long this has been going on. Bianka Dörre

I’m a VIP customer at About You, and honestly, I don’t see any difference compared to a regular customer.

The delivery process is extremely slow. It took 2–3 days just to prepare my order, while other retailers (like Zalando) already deliver within that time.

Right after placing my order, I contacted customer service to request a size change. At that point the package hadn’t even been handed over to the courier yet. Still, they refused to make any modification.

What’s more disappointing is that they didn’t offer any solution at all — no adjustment, no compensation, not even a goodwill discount for the inconvenience. Just standard, polite but useless responses.

As a returning customer who has spent a significant amount over time, I expected at least some level of flexibility or customer care. Instead, the “VIP” status feels like pure marketing with no real benefits.

Based on this experience, I will choose other retailers in the future.

Web app is easy to navigate. Return instructions are clear. And was mostly impressed with shipment speed.

Everything was fine, just A little cheaper price makes it perfect.

The quality of the items purchased meets my expectations 100%. The order was delivered very quickly. I was kept up-to-date on the status of my order. I'm extremely satisfied and will definitely make more purchases. I recommend them.

Top quality website, easy to order and payment methods vary.

Complete enjoyment when ordering clothes from the site