Centerty Reviews 

72
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were unhappy with their experience overall. Customers frequently experienced extremely long delivery times, and many orders never arrived at all. Consumers also noted that the delivered items were significantly smaller than advertised, poorly made, and made of cheap materials. Furthermore, people struggled to get proper customer support or meaningful refunds when they requested their money back. Some reviewers were happy with products that arrived quickly and matched their initial descriptions. Shoppers appreciated items that served as nice little gifts or featured sturdy constructions. Buyers mentioned receiving items that were adorable and fun to use for various creative projects.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a split opinion. While some reviewers praised... See more

Order

Clients share ambiguous opinions on order, noting that while the initial purchasing process was quick and... See more

Refund

Users describe negative interactions with refund requests, noting that demands are frequently met with... See more

Quality

Reviewers mention ambiguous feedback about quality, with several customers expressing appreciation for sturdy... See more

Delivery service

Reviewers highlight negative aspects of delivery service, consistently reporting very slow speed and delayed... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Whilst I liked the idea of the product, I was disappointed in two things. Firstly, the very slow speed of post and lack of communication on when it would arrive. Secondly, the size of the product whic... See more

Rated 3 out of 5 stars

Love the product, but it took so long to get here that I was not able to use it for the project in which it was intended. I will put it in my stash and come up with some other way to use it in another... See more

Rated 3 out of 5 stars

The experience was neutral. It was what was expected and in these times that makes if fine. I love the product!

Rated 2 out of 5 stars

The bracelet is beautiful but it didn’t come in the lovely presentation box it was shown with so the bracelet is meaningless because the explanation isn’t there


Company details


Contact info

2.8

Average

TrustScore 3 out of 5

72 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(72)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Love the product

Love the product, but it took so long to get here that I was not able to use it for the project in which it was intended. I will put it in my stash and come up with some other way to use it in another art project.

28 August 2026
Unprompted review
Rated 3 out of 5 stars

Whilst I liked the idea of the product

Whilst I liked the idea of the product, I was disappointed in two things. Firstly, the very slow speed of post and lack of communication on when it would arrive. Secondly, the size of the product which was considerably smaller than it appeared in the Facebook advertisements.

27 August 2026
Unprompted review
Rated 4 out of 5 stars

The product was exactly as described…

The product was exactly as described and it's fun using it as a stencil. As with many FB offerings, they tried to add on a 'tax' after I completed my purchase and agreed to a specific total. They were very good about refunding that 'tax' after I complained about it. I appreciate how quickly they did it and I paid only what I agreed to pay at checkout.

25 August 2026
Unprompted review
Rated 1 out of 5 stars

Received the wrong package

Received the wrong package. Outside of book looks like the 75 soft challenge which is supposed to be with regards to physical fitness, reading, drinking water. Inside of this book had cleaning organization. And only 72 pages

17 August 2026
Unprompted review
Centerty logo

Reply from Centerty

Dear Customer,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment and frustration.
To ensure that we can handle your order quickly and accurately, please contact us through the following channel:
Email: support@centerty.com
Please provide:
- Your order number
- The email address used when placing the order
We promise to do our utmost to resolve the issue for you until you are completely satisfied. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.

Rated 3 out of 5 stars

Total cost £27.36

If I realised would not have bought on your site…Total cost £27.36 could have bought on Amazon for £10.00 to £12.00 with free postage

8 June 2026
Unprompted review
Rated 1 out of 5 stars

This site provides high priced junk…

This site provides high priced junk....eventually.
Waited ages for delivery. When I finally received the item it was not as advertised, poor quality and worth pence not pounds.
It's a pity we can't award less than one star, which is where this company would stand.

11 August 2026
Unprompted review
Centerty logo

Reply from Centerty

Dear Customer,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment and frustration.
To ensure that we can handle your order quickly and accurately, please contact us through the following channel:
Email: support@centerty.com
Please provide:
- Your order number
- The email address used when placing the order
We promise to do our utmost to resolve the issue for you until you are completely satisfied. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.

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