Cabify Reviews 

Generally Freenow taxis are more plentiful and is easier and faster to book. I will not use Cabify ever again as I had the worse experience with a rude driver who not only got our pick up location wrong and refused to come back. I travel the world and never have encountered such a bad driver. Made a complaint with the company and never received a response.

It is a scam company be aware of that. They charged me waiting time of 5 euros because the driver went to a wrong location not the pickup one specified in the app. They charged me the time he took to come to the right location. They are refusing to refund the amount to my credit card. Avoid it. I have always been an Uber client. But Uber wasn't available in the area. It was my first and bad experience with them.

We generally visit Spain for a couple of months at a time, a couple of times a year and have spent time in all the large cities. So, we have a lot of experience. No ifs, no buts, Cabify Sevilla is the worst taxi app we have ever experienced in Spain. Actually, to be accurate, there's not much wrong with the app itself, just what happens when you use (or try to use) it. If your taxi actually arrives And actually takes you to the location you requested, you should immediately rush out and buy a lottery ticket, because days that lucky only happen once in a lifetime!

Ordered a cab from the hotel I was staying in H10 Itaca Barcelona and the driver said he had arrived but was not outside was charged even though apparently he was on the other side of a dual carriageway and it was my fault , very poor service

We download app after F1 Barcelona, we prepay on credit card and and was waiting for transport to our hotel halfway to Barcelona, all drivers in near distance refused because they only want to offer transport to Barcelona, we had to cancel drive and then they offer the trip to hotel for 120 € !! We didn’t get our money returned from Freenow. This company are a taxi mafia and to all costumers … don’t trust them

One of the worst customer support experiences I have ever had. A cancelled ride resulted in multiple pending card authorizations, and despite repeated attempts to contact support, I received no response. A company handling customers' payments should provide timely assistance, but that was completely missing. Very disappointing.

Driver took a long time to arrive and then drove right past us. We tried to flag him down, but he had no intent on stopping. So, we cancelled the ride - which is likely what he intended, but this is a completely unreliable app/ride program in Barcelona.

On May 30, 2026 I ordered Cabify. It took a driver more than 30 minutes to arrive, driver never came to the pick up point assigned by the app instead she was far away, I contacted the driver trying to explain to her where I am finally she was able to reach me. Though I got charged extra for what so-called waiting time where in fact it wasn’t waiting time. It was a drivers mistake stopping in the wrong spot and actually I am the one who’s supposed to charge for waiting time for waiting more than 30 minutes to be picked up.
Veri indepedibke service over all as few days ago i was about to miss my train since cavity wasn’t able to connect me to a driver in Seville
Not sure if I will ever use this company

Driver never arrived at my pickup point in Sitges (May 21, 2026), canceled the ride on his own initiative, yet Cabify charged me €10 for an alleged "waiting fee."

I contacted support multiple times. They claim the driver waited 7 minutes and sent me a chat message — but when I specifically requested proof, they refused to provide any GPS data or chat logs.

As compensation they offered €10 app credit, which is useless to me as a tourist with no plans to return to Spain within 6 months.

Three rounds of support emails, zero evidence provided, zero refund. Case #72454616.

Beware if you're a tourist — if a driver cancels on you, you may still get charged with no way to get your money back.

I requested a ride in Barcelona; the driver arrived within 10 minutes as expected, and the journey was completed within 23 minutes. However only after disembarking did it become obvious that the driver had been dishonest; cancelling my pre-approved ride, then adding a new journey with a 50% extra cost, making it significantly more expensive than the uber I’d used the day before and the local taxi I’d used earlier that day. The driver had reported I’d asked to make an additional stop and the map of the journey clearly shows his taking a loop to deliberately extend the route to ‘prove’ this was the case.
My main concern really is that I was clearly displaying a sunflower lanyard, which visibly identifies me as someone with hidden disabilities and therefore, probably also an easier target for erroneous transactions: thankfully my credit card provider were much more helpful than the cabify agent who responded to my concerns raised in-app.

I would definitely NOT recommend using this service in Barcelona because uber have been reliably and consistently cheaper, widely available and there are literally hundreds of local taxis, which are strictly regulated, available to hail during the day and late into the evening.

We pre-booked an early morning taxi from our rental apartment to Valencia airport and had a great experience. The price was very reasonable, the driver arrived exactly on time and was very helpful and polite despite admitting to having poor English. He was smartly attired and friendly and drove professionally.

If I could give a 0 I would: I used Cabify once with my Credit Card and have been charged 12 times - one ride in Argentina cost me more than the double of the price, over 100 Euros. Stay away!!!

Very disappointing experience with Cabify.

The app accepted my parking location, required me to upload a parking photo, and gave absolutely no warning that the vehicle was parked incorrectly or that I could receive a fine. Naturally, I assumed everything was fine because the trip could simply be ended in the app without any issue.

Afterwards, I was suddenly held fully responsible for a fine. Customer support only sent generic copy-paste responses and completely avoided taking any responsibility for the shortcomings of their own system. Apparently the app can verify photos and locations, but cannot warn customers when they are about to make a mistake that leads to extra charges.

What disappointed me most was the way customers are treated once a problem occurs. There was no real attempt to help, no understanding, and no fair solution offered. The responsibility is placed entirely on the user, even when the app itself gives every impression that everything is correct.

Because of this experience, I will never use Cabify again and I would strongly advise others to be very careful when using this service.

I ordered a car on arrival at Alicante airport. The driver was 2 minutes away and then just turned around and drove away in the opposite direction! Sent him messages and no reply, so I had to order another driver. I tried to use the service a few times while I was in Santa Pola and never got a driver. Why advertise as available in the area of they are not? Don't waste your time downloading the app, use Uber instead!

I have used taxi services all over the world, and I have never experienced anything as bad as this.
Today in Alicante, I ordered a Cabify while we were in a park, far from the city center. I was traveling with my four-year-old child. There was no option in the app to add a note or indicate that I was with a child.
The driver arrived and immediately refused to take us because I had my child with me. Instead of helping or explaining properly, he acted annoyed and said it was my responsibility to notify them. When I asked how I was supposed to do that if there was no option in the app, he responded: “That’s not my business. Go find your way.”
He then left us there.
Being left in the middle of nowhere with a young child is unacceptable and unsafe. This is not just bad service — this is irresponsible and unprofessional behavior.
I strongly advise families to think twice before using this company in Alicante.

70% of the time it works. But too often I have waited 10 minutes and then the driver cancelled the job. They need to run a tighter ship. May as well take public transport if you are left sitting around for 20 minutes waiting

Awful service. I reserved a taxi on Friday night for a pickup the following Monday morning to the airport in Seville. The app said a driver would be assigned. On Saturday the driver was assigned so I thought all was sorted and nothing to worry about. Then I got up Monday morning and looked and no driver assigned. Then a few minutes before 7:30am (the time I had booked for) it popped up saying a driver would arrive at 8:05. The time kept getting later, 8:06, 8:07 ... so I cancelled and went for Uber who arrived within 20 min at 7:50. Ridiculous, causing stress when trying to catch a flight!

I was contacted to arrange for a driver to pick me up at a convenient location, but he never arrived, and I never received a refund of my prepaid money. Honestly, it's the worst service I've ever received, especially as a tourist. It's terrible, I will never use it again in Malaga

I had a Cabify ride scheduled in advance to get to the airport at 7:30am. At 7:25, the app suddenly showed that the driver would arrive in 25 minutes. No warning, no explanation, no viable alternative.

This kind of last-minute failure is not a “small delay.” When you book an airport ride, timing is the entire point. I nearly missed my flight because Cabify could not deliver on a reservation they had already confirmed.

I’ve used Uber and Bolt many times in similar situations and they’ve never failed me when it mattered. After this experience, I’ll be sticking with them for time-critical trips.

If you need reliability for anything important, especially airport transfers, Cabify is not a service you can trust.

I was using the App to review different options now that my car is being repaired. A driver called me five minutes later that she waiting for me in the street. I informed her that I never requested a ride. Thirty minutes later I was charged a small amount for a ride I never ordered. Subsequently chatting with Cabify they just insisted in me having ordered the ride. So, careful when using the Cabify App!