Uber Reviews 

37,152
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Considering 4,127 reviews, most reviewers were unhappy with their experience overall. Customers frequently encountered significant issues with customer service, describing it as unhelpful, unresponsive, and difficult to reach a human representative. Many people also expressed dissatisfaction with pricing, noting unexpected fare increases, hidden charges, and what they perceived as greedy practices. Reviewers reported problems with service reliability, including being left stranded or drivers not completing trips as expected, leading to a lack of trust. However, some customers also noted positive interactions with individual drivers. A few people mentioned drivers being friendly, personable, helpful with bags, and driving smoothly and safely. These experiences suggest that while overall satisfaction was low, some users still appreciated the professionalism and courtesy of certain drivers.

What people talk about most

Service

Customers consistently note negative experiences with service, with many reporting drivers not showing up,... See more

Price

Reviewers highlight negative aspects of price, with many expressing frustration over unexpected and increased... See more

Staff

Clients share ambiguous opinions on staff, with many reviewers praising drivers for being polite,... See more

Payment

Reviewers mention negative feedback about payment, with many customers reporting unexpected charges, such as... See more

Customer service

Consumers find customer service to be a source of significant frustration and disappointment, with many... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Complete lack of User support. My wife's account was blocked, and there is nothing that my then 9-month-pregnant wife could have done to justify her account being blocked. Dozens and Dozens of attempt... See more

Rated 1 out of 5 stars

Food not arrived and the used to help but after several calls and cant get threw to takeaway they now say ...... We are only provided a platform for our loyal customer like you to place orders fr... See more

Rated 1 out of 5 stars

The app is an absolute joke! I specifically requested a ride EXTRA early, confirmed payment of £31. While waiting for them to locate a driver, a pop-up appeared asking if I'd like a speedier pick-u... See more

Rated 1 out of 5 stars

Left my phone in an Uber and a month later I still don't have it back. The driver only contacted me after 3 days, then went silent for days again, and eventually demanded an extra €40 payment on top o... See more


Company details

  1. Transportation Service

Information provided by various external sources

Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through our apps, we make cities more accessible, opening up more possibilities for riders and more business for drivers. From our founding in 2009 to our launches in over 70 cities today, Uber's rapidly expanding global presence continues to bring people and their cities closer.


Contact info

1.9

Poor

TrustScore 2 out of 5

37K reviews

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Hasn’t replied to negative reviews

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1.9

All reviews

(37,152)

6,931 reviews in the last 12 months

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Rated 1 out of 5 stars

EXTREMELY poor experience

EXTREMELY poor experience. 1st they put a price and after they keep adding by changing routes, deviating and after they say " we cannot refund"...scammers, the driver goes around , on purpose going towards one way streets, all this cheap mechanisms, but what's worse is that there's no one to make it up for your loss- money or anything else. DO NOT USE UBER

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Driver was agressive and customer service do nothing

My driver was drunk, left me on the side of a national road, loaded my bags out of the vehicle because he didnt want to go into the parking of the airport. I had to cross the national road by foot with big luggages, didn't get droped at the right place and the answer of customer service is "we're sorry but we wan't do anything about this nor issue a refund" - this was extremely dangerous behaviour, it's unbelievable customer service

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Disgusting and not properly regulated

Disgusting and so glad I don't use them.
Booked one from Birmingham Children's Hospital a few days ago, driver reaking of body odour turned up. Got in and I asked to turn on the air con. He simply pointed towards the open windows! I then pressed the a/c control button when he admitted it was broken. I suggested he get it fixed to which he replied customers don't like a/c. I said I did. I have total sympathy with passengers who complain about such arrogant drivers providing a substandard from start to finish. The trade should be properly regulated and it clearly isn't due to money wasting local authorities.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

Cancel last minute with no explanation or back up!!!

I live in a village and needed a taxi in the morning, I booked this for two consecutive days. Both days the taxi simply didn't turn up, I had reserved and paid for the taxis, how can this be that the business model of Uber allows drivers to cherry pick journeys? Once reserved thar should be set in stone even if the price is double!! What if I was not going to work but had to catch a plane. Also Uber don't tell you that the pre charge you every time you look for a taxi, so the first day I looked for one ten times and had loads of amounts of £5-7 coming out, what is this? You don't have the right to do this! And then they pay you back two weeks later !!! Won't be using this company every again

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Our Las Vegas trip was a great…

Our Las Vegas trip was a great experience because we used the Uber app. It made a world of difference in a hectic city. The ease of using the app with real time driver locations was really phenomenal. All vehicles were ample in space, climate controlled with great drivers. An all around A+ experience!

19 July 2026
Unprompted review
Rated 1 out of 5 stars

Refund Issues w

I took a ride today to get home. The driver saw me said that she was with me and texted me that she was coming back around to come get me. Then as she was coming back to mget me she missed the turn and then another turn. Making my pick up time get extended by uber. Then as we are getting closer to my home she missed the turn three more times. and she was driving to fast to even make the turn. I'm trying to get my refund and i cant because uber said that they cant do anything about it. I'm switching over to Lyft because this isnt the first time this has happened and i cant get my refund.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

No driver, then I won’t order

I placed an order you don’t have a driver in the area so it takes an hour to get to me and it’s only 10 minutes away. How about you? Just tell me that there is no drivers in the vicinity and you can do this order that make me wait an hour and a half to get a fkng cheeseburger.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Simple As

It was easy and simple to book an uber on our arrival home from overseas. Easy to book and find the location.

21 July 2026
Unprompted review
Rated 2 out of 5 stars

Been using this app for a good few…

Been using this app for a good few years.

Today I had my location set as precise and whilst Google Maps figured out my location, Uber had me 20 minutes away from me so I had to pay a cancellation fee because of something that wasn't my fault.

And to top it off, I can't even log in because there's some bloody issue it won't tell me what despite the fact it recognises me?

F' off.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Uber is the most disgraceful dishonest…

Uber is the most disgraceful dishonest and down right disgustingly careless about it’s customers and how their food turns up , missing parts of orders , drinks all damaged , food turns up cold , you bring it too their attention, they couldn’t care less completely dismissed my complaint, and gave me a reply of , the receipt matches the order , so no refund being given , as if the receipt shows what was actually put in the bag , what kind of company is this , I’ve never been so disgusted and treated like crap in my life , people need too start speaking out uber and this needs too stop

21 July 2026
Unprompted review
Rated 1 out of 5 stars

Completely worthless this app won’t let…

Completely worthless this app won’t let me sign in just because I don’t have my debt card from 5 years ago the no other way to sign in the crappy app
And you can’t call they hang up on you there is literally nothing I can do now I will never be able to use uber bc I don’t have that same card this is bullshit

22 July 2026
Unprompted review

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