Comfort Works Reviews 

948
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the slipcovers, noting how they transform old furniture and often surpass original covers. Many highlight the wonderful fabrics and perfect fit, which greatly enhances their living spaces. The customer service and staff are frequently described as fantastic, attentive, and helpful, providing personalized attention and clear communication. However, some customers also noted concerns regarding the quality of certain fabrics, describing them as cheap-looking or feeling like outdoor furniture material. Additionally, a few reviewers experienced issues with covers not fitting correctly or being the wrong size, making them unusable. Some people were dissatisfied with customer service responses when problems arose, citing refusals for returns or lack of clear resolution for product faults.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight with the quality and... See more

Quality

Customers had positive experiences with quality, frequently describing products as a "work of art" and noting... See more

Customer service

People report positive experiences with customer service, often describing it as impeccable, outstanding, and... See more

Order

Customers consistently note positive experiences with order, highlighting the ease and speed of the online... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am beyond impressed! The slipcovers arrived much faster than anticipated, and the quality is truly top-notch. Everything fit almost perfectly, which was a huge relief since I was nervous after havin... See more

Rated 5 out of 5 stars

Really happy with my purchase. We moved into a new home with a very solid and comfortable IKEA couch but the fabric was very worn..we got a lovely cover from Comfort Works and it's like a new sofa. Th... See more

Rated 5 out of 5 stars

Excellent customer service from Omar, thank you! I ordered blue velvet covers for our old Habitat Porto sofa and footstool - they look great and feel so luxurious! The footstool cover was made to meas... See more

Rated 5 out of 5 stars

We had an older but very comfortable and well made sofa that we didn't want to part with. We worked with Alvin to provide measurements and photos for the seamstress. Comfort Works did a fantastic job... See more


Company details

  1. Furniture Accessories

Written by the company

Comfort Works creates beautiful custom sofa covers, slipcovers, loose covers and replacement covers for IKEA sofas. We ship worldwide within 14 working days. Design Your Perfect Slipcover here!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

948 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(948)

110 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy with fit and finish - RH pre-measured slipcovers by C-Works

Our RH chair's fabric started wearing after a few years and we were worried that Comfortwork's pre-measured slipcovers wouldn't fit our Maxwell swivel chairs. They sent samples and the slipcovers in less than a week so fast response. They're near perfect fits and easy to put on or take off. Very happy with the fit and fabric. My only complaint is I wish they had more color choices to match RH's colors better. I'd definitely use them again and may use them to make more pillows to match the chairs. - Darren

21 July 2026
Unprompted review
Rated 5 out of 5 stars

The slipcover fits perfectly

The slipcover fits perfectly, the fabric is good quality and the service was great. Well worth the price -which is reasonable given the quality of the product.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

No Refunds, No Warnings

Comfort-Works does not advise customers just how difficult it is to order the exact right slipcovers and that they offer no refund if it doesn't work out. Even if you know the company and exact model of furniture you want the slipcover for, companies change the dimensions of models over time. In addition, there can be many models even within the same company that look exactly alike, with only the very subtlest of differences. Comfort-Works makes no effort to warn people of these problems. All they will do if the slipcover doesn't fit is say too bad and give you a 50% credit toward another order - and if it turns out to be custom made, b/c your model is outdated, then it costs far more than the original order. Their policies are hidden towards the bottom of their deceptive "60 Day - In Love Again Guarantee." Caveat emptor!

20 July 2026
Unprompted review
Comfort Works logo

Reply from Comfort Works

Hi Carole,

We're sorry to hear that your experience left you feeling this way. We understand it must have been frustrating to discover that your chair wasn't the model you thought it was, especially when furniture collections can look very similar while having different dimensions altogether. Our agent has since reached out to acknowledge your concerns and clarify the situation.

We've also taken your feedback on board about making our model identification guidance and 60-Day Guarantee clearer, as we certainly never want customers to feel caught out by the ordering process.

While we know this wasn't the outcome you were hoping for, we genuinely appreciate you taking the time to share such detailed feedback. It helps us identify where we can do better. Should you decide to revisit this in the future, we'd be happy to honour the solution our team has offered and help you get covers that are the right fit for your chair.

Thanks,
Alvin @ Comfort Works

Rated 5 out of 5 stars

Great choice!

I choose signature microfibre, the quality of fabric is good. Ideal for stain resistance and durability.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Quality fabric and workmanship

Quality fabric and workmanship. Sofa looks like new.
I accidentally ordered the wrong sofa model. Customer service was top rate and walked me through the replacement process with no issues.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Impeccable quality and customer service!

I had a discontinued Ethan Allen English arm chair and wanted to salvage it with a slipcover, but didn’t want to spend a lot of money. Comfort Works created a work of art. I’m so impressed with the precision of the arm pleats! The fabric looks expensive, the cost can’t be beat, and the customer service was as impeccable as the product. Mark was a true professional and we worked as a team to get the measurements right. I’ll definitely go back for more. I highly recommend Comfort Works!

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Pottery Barn sofa recover

We needed to replace or recover our Pottery Barn sofa. We've had it for 20 years! We decided to recover, and we chose Comfort Works. It was an excellent choice. The communication, advice, craftsmanship, and delivery were all exceptional. We would choose them again without any question.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service and beautiful…

Great customer service and beautiful slipcovers. They have a great selection of fabrics to choose from. Online ordering is easy and quick. I have covered a PB sofa, chair and ottoman. They look brand new! Better than buying a new furniture. I highly recommend Comfort Works for slipcovers.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Omar worked diligently to ensure that…

Omar worked diligently to ensure that my pottery barn slipcover was going to fit correctly. The process took a minute to ensure perfection but the end product is fantastic. Our sofa looks and feels like new. Excellent value and quality. Thanks Omar

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Love it!

I got my cover so quickly. It fits perfectly! I’m in the process of moving so I haven’t actually used it but I did slip it on and it felt great. I can’t wait to use my beautiful, new chair,(cover), in my new house. And a very reasonable price.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

I ordered sofa covers from Comfort…

I ordered sofa covers from Comfort Works approximately 7 years ago to replace the loose covers on an Ikea sofa I purchased in 2004! The covers were great but they had faded and the seams had become a bit weak over time, due to the fact that the sofa was positioned in the sunshine in a warm room. I decided to replace the covers and returned to Comfort Works for new ones for the same sofa (now 22 years old), and this time the covers and service was even better than it was 7 years ago! I placed the order and within 2 weeks the covers were completed and about to be shipped. I live in the far north of Scotland and couriers tend to mess us about a bit, with deliveries often taking over a week longer than the timescale given. But these covers arrived on the day they were supposed to, and within a few days of being shipped to the UK from abroad! Amazing! The covers are stunning, feel great, and fit the sofa perfectly. It has really lifted the room.
If you have a good sofa but it needs sprucing up, and Comfort Works can make you new covers for the make of sofa, I would go with that. The covers are not cheap, and sometimes we might think it is easier just to buy a new sofa for double the price of covers. But in the world we live in, with so much waste, it is wonderful to keep a good product going with a bit of TLC. And Comfort Works enables that.

Thank you, Comfort Works, for such an amazing service and product.

9 June 2026
Unprompted review
Rated 1 out of 5 stars

Been a month and still no replacement

I paid approximately $900, I have not received the promised replacement/product, and the company has not provided a clear resolution despite a month of attempts. Only thing that I get is a 50% store credit.

4 June 2026
Unprompted review
Comfort Works logo

Reply from Comfort Works

Hi Mohit,

I'm sorry to hear about your experience and I understand your frustration with the amount of time it has taken to resolve this issue.

I'd like to clarify that your replacement request has been approved and remains active. Following our investigation, our agent has worked with you to gather the additional measurements needed to create a correctly fitted replacement and have also received your confirmation to proceed with the replacement order.

Our team can move the replacement into production and will continue to keep you updated directly via email.

We appreciate your patience and look forward to resolving this for you as quickly as possible.

Thanks,
Alvin @ Comfort Works

Rated 5 out of 5 stars

Comfort Works delivered

Very rarely am I surprised so positively by a product/service company, but Comfort Works really delivered. I had never heard of them until i purchased an unfortunately (mineral ice) colored sofa and sought solutions, beyond shelling out another $2,000 on a replacement. Trust me on this - their slip covers give you, in essence, a NEW sofa. The cover fits and looks great, which is a testament to the materials that CW uses and, of course, the craftsmanship and attention to detail of their very skilled workers. Lastly, customer service was equally great - Michelle walked me through the whole process and allayed any concerns that I had. So, thanks CW and I hope the word gets out - GREAT JOB

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent slipcovers for my IKEA VIMLE…

Excellent slipcovers for my IKEA VIMLE 4 seater corner sofa. Fit really well and the fabric (EVERYDAY COTTON WHITE) is lovely. Great option if you don't want the limited colours that IKEA offers for it's VIMLE sofa.

27 May 2026
Unprompted review

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