Felix Geiser

Tolle Produkte, keine fehlenden Teile, Aufbau war zum Teil herausfordernd, aber ein großer Spaß. Wer stattdessen zu LEGO greift, kann sein Geld gleich aus dem Fenster werfen.

At the end of November, I purchased two Philips devices at a discount as part of a promotion. One of them was intended as a Christmas gift, and the delivery time was stated as a few working days. I didn't hear anything about the order for days, but assumed that everything would work out. About a week before Christmas, I contacted the customer hotline, where I was told that my address could not be found and that my order was on its way back to the warehouse (without ever informing me). I accepted that the products would not arrive in time for Christmas, but asked them to resend the order, as I had never had any problems with my address before. After another week, I received a letter informing me that the order had unfortunately been automatically cancelled and that it was not possible to resend it. I got my money back with the suggestion that I could simply reorder, but the catch was that the same products now cost about 50 Euros more. I contacted customer support and asked them to allow me to purchase the items at the originally agreed price, but I never received a reply. This is not what customer satisfaction looks like.