Rubish customer service
Well, I can honestly say that I have spent over $5000 in the last couple of years with Drummond Golf at Dee Why!
On the 14/06/2026, I walked into the store to buy a pair of golf shoes. The gentleman who assisted me done a great job - I tried a number of shoes and in the end, I ended up buying a pair. They were perfect for size. When I went home, I tried them on and walked around the living room. That's when I noticed that the shoes' spikes were poking through the sole into the feet. That would make for a very uncomfortable walk over 18-holes, so I decided to return them a week later. The clerk asked me if I wanted a different pair or my money back. After identifying a different pair, same brand, the store didn't have the right size, I said I'll take store credit, whilst they were inquiring for new stock. A week later, I called the store and was told they can't get that model in my size anymore - size 11 btw. I then asked for my money back. They refused sighting store policy!! One day they have one policy, another day another policy. They are forcibly keeping my money and making me spend it in their shop now. I will never walk through their door ever again after this experience.