Ramona Anghel

On 4/12/2026, I purchased a Vibra Tec plate for $1491 at Central Florida Home Expo. I selected delivery due to the item's weight and was told that it would be delivered by 4/14/2026 and the return window is 14 days. The item was not delivered as promised. The shipping label was created on 4/12, but the shipment did not progress and it got canceled by the shipper on 4/26. I made multiple attempts to obtain accurate shipment status and resolve the issue directly via text/calls. The explanations I received were inconsistent (e.g., “high sales volume,” “UPS logistics error,” and that the package appeared lost). On 4/28/2026, after 2 weeks with no delivery and no reliable evidence the item has shipped, I requested cancelation in writing due to non-delivery. Same day that I requested cancelation (4/28 @ 6:36 PM) the item was dropped off at UPS. On 4/29, I refused delivery and communicated to the business that I requested cancelation. Vibra Tec refused cancelation/refund, stating that they can only cancel/refund a sale within 3 days and all sales are final and non-refundable, which conflicts with what was represented at the time of sale. However, my complaint is primarily non-delivery and failure to fulfill the agreed delivery terms and I refused delivery only AFTER I requested cancelation in writing. I feel that this business offers poor customer support, lacks transparency, and has deceiving sales tactics.

I am extremely disappointed with my experience with Scentiment.

My order (#1118878) was canceled on December 16, 2025, yet I still have not received my refund. What makes this even more unacceptable is that Scentiment explicitly confirmed the refund in writing, stating that $214.50 had been submitted to their accounting department and would be returned within 5–10 business days to my original payment method.

"Scentiment Support
Sun, Dec 21, 2025, 5:19 PM
to me

Hi Ramona,
I am pleased to inform you that I went ahead and requested a refund to our Accounting Department for your diffuser amounting to $214.50.
Kindly expect a refund to be posted on your account 5-10 business days depending on your bank institution. The refund will be posted to the original payment method used for this booking.
Thank you again for giving us the opportunity to make this right.
Your satisfaction means a lot to us, and we're here if you have any questions or need further assistance.

Warm regards,
Sam
Scentiment Customer Support

That timeframe has long passed. Despite repeated follow-ups, there has been no refund and no resolution.

This is not a minor delay—it’s a failure to honor a canceled order and a written refund commitment. The lack of accountability and follow-through is extremely frustrating and reflects poorly on their customer service and business practices.

I would strongly caution others before ordering. If a company cannot process a straightforward refund after cancellation and written confirmation, that is a serious red flag.

Please do your research and avoid yourself the headache before doing business with these scammers. I already filled a BBB complaint because Scentiment has failed to honor its stated return policy and has not provided a return label within the applicable return window. I placed an order on November 11, 2025, and paid extra for rush shipping. Despite this, the order was delivered over a month later, on December 15, 2025. Upon receiving the items, I was dissatisfied with the quality and attempted to initiate a return within the return period. However, the online return portal did not allow me to complete the return. I contacted customer service and requested that the return be processed manually. Since then, I have experienced repeated delays, lack of follow-up, and no resolution. As of today, I still have not received a return label, despite multiple attempts to resolve this directly with the company. This experience has been extremely disappointing and unprofessional. A basic return request should not take weeks to process, especially when the delay risks pushing the customer outside the return window through no fault of their own. Scentiment’s failure to provide a return label or honor its return policy has left me with merchandise I do not want and no resolution despite good-faith efforts on my part.

This site is legit and the products were delivered before the promised date. I was very skeptical ordering, but their customer service team was here to ease my mind. They were very prompt in the responses. Will definitely purchase my Terea sticks from here going forward. Thank you for an awesome experience!