Scentiment Reviews 

I’m not only excited about the look of this diffuser but the fragrance is outstanding. I’m glad to change over from burning candles. So statisfied. I am spreading the word for sure. Thank you foe being such a thoughtful brand

If I could give this company a 0 rating, I would. Charged me a month ago and never fulfilled the order nor did they communicate with me about the order after processing my charges for products that were not available for fulfillment. I had to reach out to them and demand the refund. Never should a company accept money for a product that they cannot deliver nor communicate with the customer whom was charged for products that are unavailable! Very shady business!!!

In one word this company sucks !!! Called on 6/17 and was told the I would receive an up to date e-mail with the progress of my complaint did not happen… my issue was not being able to get my oil container out of the system and was told that because my oil tank still had oil in it that voided my warranty… next I was told that it was mandatory that I send in a 10 second video showing that I could not get the oil container out of the system.. I ended up telling them that this item was crap then I was told that I would have to send it in so the electronics team could take a look at and if need be I could get a store credit… For what ?? I don’t want to purchase another crappy unit to replace the original crappy unit.. Buyer beware I learned the hard way however, I would never recommend this to anyone I know… oh I forgot to mention that they take long to ship ordered mine I January didn’t get it until March this unit is to expensive and when you add in the oil it’s not worth it… if I could give them 0 stars I would

Love them, great smell

I ordered on 7/11 haven’t received any notification or anything of shipping information or anything. I keep trying to cancel. And it will not cancel. There’s nowhere that I can cancel this membership or subscription!! I don’t even have the unit and they’re talking about sending out refills and I don’t even have none of the system or anything and I want to cancel this and no one is responding! Every time I try to call the number it hangs up there’s absolutely no way for me to cancel. I’ve been up and down on their website trying to cancel the subscription and everything. The customer service is terrible. The wait time is ridiculous and it doesn’t show anything shipped out or shipping by now and I don’t see where it will let me cancel definitely avoid. I should’ve read the reviews first!!!! Today’s the 19th and it doesn’t even show anything being shipped out or processed or anything at all but they sure did take my money!!!

The best all around

Have absolutely loved my diffusers and oils! I have taken advantage of the $1.99 sales to try lots of scents. Now that I have found multiple I love I order the bigger sizes. My absolute fav is lemongrass sage. They ran out of stock of it and so I’m just impatiently waiting for it to come back in so I can order multiple of the largest bottle they have!

Extremely dissatisfied with Scentiment in general. My order took forever to be shipped out. I got into touch with customer service chat, which was supposed to be instant messaging, and that took hours to be responded to. I sent multiple emails asking to please cancel and refund my order as it had taken too long to ship and I had a found a better CHEAPER waterless oil on Amazon that works perfectly with my Scentiment diffuser. And what do you know, after sending my second email asking to please cancel and refund, my order magically shipped out and it was suddenly “too late” to cancel and refund my order. So frustrated. We’ll see if this order even arrives. Do NOT order from this scammy sketchy business.

I have had three different scents.. Daydream, Italian and Vanilla Burboun (don’t know how to spell) all beautiful.. tried Tropical Paradise… ugh.. horrible, could not believe they would sell this.. it smells like a Smokey Grape “Now and Later” for those in my generation. Never again!!

I was so excited to get my first air to diffuser from Scentiment. Because of a sale I ordered a second large one and three small ones. They worked really well for about two weeks. Then the large diffusers would not hold the charge so the only way they worked is if they are plugged into an outlet which was extremely inconvenient. However, Customer Service was excellent and they replaced the diffusers that would not hold the charge but the ones that they replaced are now doing the same thing. I believe the diffusers were on sale because they were defective and I think that’s false advertising. But again Customer Service is excellent. I received a free diffuser oil of my choice for my inconvenience. That I was asked if I wanted to return the diffusers for a refund. No, I don’t want to return them? I want them to work as they are supposed to work. So my advice to anyone who has not already purchased a diffuser maybe you should try another company. I’m not sure what is going on, but I was also told by another customer that the lot numbers did not match the invoice that they received when they got their order. If the diffusers won’t hold a charge and they have to be close to an outlet to operate that’s going to be a problem for a lot of us who have large properties and a lot of of the rooms don’t have outlets where the diffusers are going to be located. I love the oils so I will continue to purchase oils however I will not be purchasing any further diffusers. I was told that there a diffuser sold on Amazon that are less expensive that continue to work. It is not fair to order a product and it only work for a couple of weeks. That’s just criminal. However, back to Customer Service Karina is amazing. I spoke with her twice and she is the Customer Service rep that replaced my diffusers. But what should happen is whatever the issue is it should be fixed permanently so that when you order a diffuser, you will want to order again. That is not happening. I gave this review two stars only because of Karina in Customer Service.

I purchased my Scentiment diffuser in January right after the holidays, and unfortunately, it has never worked properly. The app has never connected, so I am unable to schedule the diffuser or control it as intended.

Because the app does not work, I often forget to turn it on manually. When I do turn it on and select the high setting, it shuts off after about 10 minutes. Even on high mode, there is barely any visible mist or noticeable fragrance.

This product has been extremely disappointing and feels like a complete waste of money. With all the holiday discounts and promotions they offered, I am sure many other customers may be experiencing the same issues.

At this point, it is nothing more than a nice-looking red cylinder sitting in my living room, collecting dust and serving no purpose whatsoever.

You people should not even be in business, seeing as how you have deceived and mislead the public with a product that is below subpar.

I am only giving them 2 stars because my products that I ordered previously do smell very nice. I am giving 2 stars because my product hasn't shipped after it states allow for up to 5 days processing. It has been more than 5 days and I do not have any updates. I emailed them to request a status update and I have not gotten a response.

I would like to cancel my monthly mystery scent, today I received two of the same sent Vanilla Berries I prefer to order the scents that I like

Not impressed at this point, June 27th I placed an order, it is now July 13th and order only says confirmed, no shipping information. I happened to notice that when I ordered it was also a subscription (of which I canceled) I have not been able to try your product and see if I like it and don’t want to wait foe wr if I need more) maybe make shipping your products a priority to ensure you have happy and repeat customers.

I purchased two Air 2 diffusers with two of the sample sets of oil.
So I spent right at $200.00
My order arrived pretty quickly.
I opened one diffuser and tried to get it to work with the wifi and app, no luck. No big deal I would just use the remote. I opened the oils and they smelled really nice in the bottls. I started with ocean breeze. It did not smell the same when coming out of the diffuser as it did in the bottle. It had a smokey undertone and kind of heavy. Sort of like camp fire smoke when it gets in your clothes. The more I used it the stronger the smoke smell got. So I cleaned the oil out of the diffuser as directed and tried Day Dream. It was a lighter fresher scent in the bottle. It smelled just like ocean breeze when coming out of the diffuser maybe even worse. Nothing like it smelled in the bottle. I thought maybe it was the diffuser. So I opened my second diffuser and put Day Dream in it. Same smell heavy and with the smokey undertones.
You can't return used diffusers.
I lost 200.00 and right now my house actually smells like a camp fire. What about the diffuser changes the scent?
My best friend came over and asked about the smell.
Definitely not what I was going for.
What a disaster.

Almost 20 days in, and the order still has not shipped. Terrible experience so far, and the customer service is horrible.

Terrible company with terrible products. The warranty sucks and the refund policy is terrible. Their products on work for a day and then you have to troubleshoot the system for it to only spray scents one time per day. This a scam! Dont fall for their marketing and advertisement. The diffusers dont work!

ONE STAR IS TOO MUCH. Purchased one time and they snuck me on a subscription list. One months later I'm paying $93 and receiving scents I don’t want. Their refund link says no option for a refund, only a partial credit AND I have to pay shipping coming and going. No help from customer service to make a paying customer happy. Just bad business.

I did have a little trouble at first with the diffuser but I received excellent customer support and it took less than 2 days to get an email that they were shipping a new device and I wasn't even at that level of frustration yet. The scents are AMAZING and fill the whole house. I wish they were priced a little lower but since I plan to be a long time customer I'll a subscription. Now I have to figure out a way not to go broke buying different scents. 🙃 So far I'm happy with my purchases and customer service. I'm replacing my Pura car diffuser with a Scentiment.

I wish I would have read the reviews before purchasing… mine didn’t work from day one. I have done everything followed every instruction and it will still not most. I bought the car diffuser too. I’m afraid to even try that one. What a waist. I wanted this one so bad. DONT WASTE YOUR MONEY. 😭😭