Luxembourg
Review of Vinted COM
DPD lost the package and Vinted refuses to reimburse me despise the fact that I shared the info from DPD stating the package was lost. What is the point of having “buyer insurance”? Absolutely no protection when something goes wrong.
Review of Renov.lu
Reply from Renov.lu
Thank you very much for your nice review !
Review of HEIM & HAUS
UPDATE: Shutters were installed a few days after this post and I appreciate the rapid response. Unfortunately due to the weight of the shutters, our windows cannot stay open and we will have to look into some further solution to prop them open. It would have been helpful to be warned of this issue before purchasing but hopefully this can serve as a point of consideration to others.
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Purchased electric shutters in over 2 months ago and have had no follow-up. Given the current heatwave we are eager to install the shutters but Heim & Haus has so far been unresponsive to emails, which is quite frustrating and unprofessional under any circumstances but especially so given the high cost of the product.
Reply from HEIM & HAUS
Dear Customer,
thank you very much for your feedback.
We are currently the target of a significant cyberattack on our IT systems.
We understand your frustration and sincerely apologize for the resulting inconvenience.
At the moment, our customer service is unfortunately only available by phone to a limited extent, and emails cannot currently be received or processed.
Please understand that there may be delays in communication.
Despite these IT limitations, our teams in installation, customer service, and expert consultation continue to operate nationwide with great commitment and, for the most part, without restrictions.
We are working intensively with external IT security experts to resolve the incident.
As soon as our systems are stable again, we will proactively reach out to our affected customers.
You can find current information on our website:
https://www.heimhaus.de/info-it-sicherheitsvorfall/
Thank you for your patience and your trust in HEIM & HAUS.
Review of DPD Belgium
I did not receive the parcel nor a slip in the mail to retrieve it at a pick up point. I work from home and received a separate delivery from Chronopost without issue. It seems only DPD does not ring the bell.
Review of LuggageHero
Tried to reserve a hold for 1 bag, no add-ons for 2.5 hrs and was charged 16€ because their system registered 2 bags and insurance addons (which is per bag, like the service charge). I’ve complained to customer service but they’ve yet to refund me and insist I had the option to select these things (yes—I did and I selected according to my needs). Very frustrating and scammy experience. I would recommend using another service which is transparent about the cost up front. Definitely not worth being surprised by such a charge.
Reply from LuggageHero
Hello Erica,
We sincerely apologize for the inconvenience you've experienced.
We would like to inform you that our shop has a minimum requirement of accepting luggage, which is a minimum of 2 bags per booking. This policy is in place to optimize our storage space and ensure efficient service for all our customers. This detail is presented in the booking summary before finalizing your reservation
The insurance add-on is optional and is presented in the booking summary, where you can add/remove the insurance before confirming your booking. You also have the option to modify your booking before starting the timer, where you can adjust the add-on.
Here at LuggageHero, we acknowledge that clarity and transparency are crucial, and we strive to ensure that our customers have a clear understanding of the costs upfront.
Please allow us the opportunity to make this right. You can reach us directly at contact@luggagehero.com. We are here to help and ensure your satisfaction. We take your feedback seriously and are committed to improving our services to prevent such incidents from occurring again.
Thank you for bringing this matter to our attention. We greatly value your time and hope to have the opportunity to serve you better in the future. Your satisfaction is our priority, and we are committed to making the necessary improvements.
Best regards,
LuggageHero Team
Review of Interflora France
Update: order was finally delivered at 5pm today (2 days after it was scheduled to be delivered). There was no information on the company on when the delivery would occur, so unfortunately the deliveryman had to wait 15 minutes since the recipients were not home. More transparency on the order process and delivery time would be much appreciated. Next time, I will try ordering directly through a local florist...
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Arrangement should've been delivered 2 days ago. The day of the delivery, they said "yes it will be delivered today", then they said "it couldn't be delivered as planned [2 days ago]" so offered to deliver yesterday. I said "yes, please do", but still they did not deliver and today there is still no delivery and no further communication from the company. If they cannot deliver, they should be upfront about it but now the appropriate moment to deliver flowers of condolance is over (maybe I can get them there in time for the funeral at least) and now I am simply frustrated and trying to find a suitable solution or at least get my money back for a service paid and not rendered. I recommend to avoid this company and just arrange a delivery locally yourself. Although the platform seems nice, their service is ineffective and untimely.
Reply from Interflora France
Bonjour Erica,
Elles sont rares, cependant des épines arrivent parfois sur le chemin qui nous conduit à vous : avec toute notre bonne volonté, nous n’avons pas réussi à vous satisfaire et nous nous en excusons.
Notre service client vous contacte par mail pour vous apporter une solution.
Je vous souhaite une journée fleurie.
Emma de l'équipe Interflora France
I🌸YOU