Jose Machado

Hello,


Thank you for your feedback.


We would like to offer our sincerest apologies for the negative experience you had regarding the delivery of your parcel.

We also want to assure you that we never make false delivery declarations, as such accusations could harm our reputation as a delivery service, and we understand how important our customers’ trust is to us.


It is important to note that sometimes system errors or unintentional misunderstandings by the driver can lead to notifications that do not reflect the actual situation.


In any case, we take every customer report very seriously.

Please rest assured that we will take the necessary steps to resolve this issue. We will do our utmost to exceed your expectations and restore your confidence in our services.


Kind regards,

Paack

Bom dia,
Muito obrigado pelo seu comentário, ficamos muito satisfeitos por saber que ficou contente com a qualidade dos nossos produtos e com o nosso serviço. Esperamos voltar a vê-lo em breve!
Cumprimentos