Worst customer service ever: Blackmailing with higher premium
As someone with a foreign (EU) driving license, generally the insurance companies selling car insurances want a copy to get the date that I got my driving license. They never asked. I reminded them myself, asking for a secure way to upload it to them, and that I preferred not to email. The reply was short: If I don't want to send it, then I will loose the discount and that he who emailed already removed the discount and informed me of the new much higher insurance premium.
In summary, they are blackmailing me to email the copy of my driving license. This must go against some Swedish laws, in any case human decency, and certainly goes against the EU GDPR.
This is so uncalled for. There may be some misunderstanding, but still that does not warrant such a reply. First chance I get, I will leave this insurance company.
Reply from Dina Försäkringar
Hello,
Thank you for your point of view, we appreciate your opinion because it helps us to improve. I understand your frustration about this. It is of course important for us to comply with all laws and regulations that apply to GDPR. I would recommend that you contact our customer service to see if there may be another way you can securely send a copy of your driver's license.
Wish you a nice day!
/ Frida på Dina Försäkringar