Dina Försäkringar Reviews 

After having moved to Sweden and importing our two cars I had to insure them in Sweden. I quickly found Dina and insuring them was very easy. Then all the trouble started. They sent me a bill for one of the cars which was not clear. We ended up selling this car so the insurance was cancelled. The other car stayed. The bill we got was paid but a bill for the second car did not make it until several weeks later. Upon receiving it, I asked Dina to take the money I paid for the second (sold) car and use it for the first. But no, they sent me some paper that I had to fill in because they choose to be inefficient (I guess a Swedish thing). In any other country, they would just send the money back. Long story short, they cancelled the insurance on the car that we kept and I got a 2400 SEK penalty because my car was not insured and Dina never informed me of this fact. I will never come back to Dina. I am extremely disappointed with their unprofessional behavior.

Even though I drive without accidents, you make my insurance more expensive every year!

Bra service!

Absolutely terrible experience with Dina Försäkringar. I had home insurance with extended travel insurance, thinking I was covered in case something went wrong. Well, something did—I got sick just before my trip and had to miss two days of my vacation. When I filed a claim, they refused to cover it.

Their excuse? Since I was supposed to start the trip in my private car, but I got sick before actually getting in the car, they claimed I never "officially started" the trip. Apparently, if my car had broken down, they would have covered it—but not me, the person actually traveling!

This is beyond ridiculous. The whole point of travel insurance is to cover unexpected events, but instead, they twisted their own rules to avoid paying. Their customer service was dismissive and unhelpful, basically telling me, “Too bad.”

Stay far away from this company unless you enjoy paying for a policy that won’t protect you when you actually need it.

As someone with a foreign (EU) driving license, generally the insurance companies selling car insurances want a copy to get the date that I got my driving license. They never asked. I reminded them myself, asking for a secure way to upload it to them, and that I preferred not to email. The reply was short: If I don't want to send it, then I will loose the discount and that he who emailed already removed the discount and informed me of the new much higher insurance premium.
In summary, they are blackmailing me to email the copy of my driving license. This must go against some Swedish laws, in any case human decency, and certainly goes against the EU GDPR.
This is so uncalled for. There may be some misunderstanding, but still that does not warrant such a reply. First chance I get, I will leave this insurance company.

Maybe it is a 5 star. But up till now I did not have any claims so I do not know how you handle that.

I changed my car insurance from Dina to Trygg Hansa and merged it with my home insurance in June 2024. The guy at Trygg Hansa informed me that Dina will get notified and it will be changed automatically. I even got a new offer from Dina with lower prices since they knew I changed to a new insurance starting Decmber 1st. I still got a charge from Dina försakring on Dec02 not with the lower price that they offered but the same price. Isn't that ridiculous. You're insuring an already insured car and while you send a new offer for the whole next year, you still go ahead and charge me the same price and take advantage of the autogiro. I need you guys to credit the amount back to me asap cos its become a scam at this point.
Faraz.
-----------------UPDATE-------------
Hi I might be wrong but I still haven't received my money back that was promised by Dina's customer service. I'm copy pasting the email right here. You might wanna check with Dina so they can start reimbursing the money owed to make your job easier.
--------------UPDATE--------------------
Thanks for all your help. I received the credit back today.

gota dina.se
Tue, Dec 3, 2024, 11:42 AM
to me

Hi,

The insurance is now cancelled from 2024-12-01.
We will re-pay you 563 Skr.

Best regards

Annika Larsson
Säljare Privat

Cannot cancel my home insurance

I am unable to cancel my home insurance before the due date of 1 year. There is nothing binding written in the policy. It says it can be cancelled any time but they dont accept to cancel it before the due date. So terribly missleading company, terrible customer service.