Lynda

Good service, carry on!
Thx.
Lynda

Great, in all aspects, pleaze carry on so! Best, Lynda

Fast delivery adn good after sales service. Thank you!

Was good under all aspects. Please carry on so!
Thx.
Lynda

BE CAREFULL with the refund!!! It may never happend and may disguished in a Gift CARD/ Fraudulous!
Here is my story:
I have retruend early November and item, and I was waiting for the refund of arpund 190 euros-
In between, Cettire sent me by email a nice gift card with expiry date of an amout of 191 euros. I thought: that is great and generous, I will be buy a maxmara pullover that I wanted since long- So I paid the pullover 100 euros, great deal no? Here is the rest of story. The refund never came back, and the Klarna bank claimed the money, as abviousely Cettire never reported the returm, neither refunded it. After 10 emails, once agent from Cettire told: well you used your credit for the new order. And I was: what credit ? I did not understand at the first place. But finally I did. they refunded the money, not to the bank but as a gift car send to me per email, so that I place a new order, not really knowing that actually it was a refund! So all in all, I would have paied for the returned item without having it! Or even better, I would have paied the Maxmara pullover full price, since the refund was 198 euros and I paid cash 100 euros. This a clear case of abuse. Letting the customewr dream that he has a gift car, but in a reality it is a refund, so that he is incentivised to place a new order full price, but no refund at sight! I am still waiting for their answer!

An extremely bad experience for my first order at Cettire.
The delivery through Fedex never happend. Worse, Cettire customer service, instead of planning a delivery and checking with the carrier, they asked me to call them and organize this myself!
Unheard of.
I am waiting for this order to be cancelled.
This has been the first time and this would be my last order!

The customer service of 245S is untruthfull and non transparent. While having been a long time customer, looks like this year I have returned too many times according to 24 S the ordered items. Actually not even 5 times, while still purchasing. 24S shuts simply your account, by blocking any transaction, without letting you know. Worse, your account is though still active. I have asked to close my account and they did not do it. Is this a legal procedure?

Blind and deaf customer Service: they are unable to show any empathie and commercial sense. Please use Mytheresa, Suit Negoci of Julian Fashion, all italian retailers that propose better prices and excellent after sale service.
Please do not fall into the parisian brading trap!

I want to relate a very bad experience with the retur policcy of 24S. Note that if you return items that likely did not fit well more than 4 times, simply 24S quicks out of their system.The worst, they will not inform you about the latter, instead you will discover this when you try to order. Then you get a message: please try again etc!
simply they want you keep the items, even if you are a good customer and the size or the fit does not work.
Therefore, please try any italian outlet, they are muich much better in their purchase poliocy and polite and nice when you talk to them.
Please refrain from using 24S!

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