Stuart the Northerner

As always the service is great with clear communication, all commitments fulfilled, and everything arriving on time, and securely and safely packaged. Never any concerns about ordering from them and I can definitely recommend them.

If you’re considering solar from Octopus, it’s worth reading this first.
We purchased a solar and battery storage system from Octopus, installed on 7–8 April. Unfortunately, the experience has been consistently poor from start to finish.
Octopus forgot to fit the bird mesh, meaning the scaffolding had to remain up for an extra two weeks while they returned to complete the job. During the installation, two damaged panels were discovered and replaced, but the damaged panels were left outside our house and only collected after we chased multiple times. The same happened with a pallet of rubbish left on our drive.
The electrician also failed to connect the gateway to our internet, leaving the system incomplete. When another engineer arrived two weeks later, we discovered the original installation had not been completed correctly and had to be fixed.
We were told that once the installation was complete, we would need to wait up to 30 days for MPAN approval from the District Network Operator, after which we would be moved onto the Octopus Flex tariff so we could be paid for exported energy and allow Octopus to optimise our battery charging and discharging.
As of 21 May, we still have not been switched to the tariff.
We have called and emailed repeatedly for updates and have received multiple promises of callbacks, emails, and confirmed switch dates — none of which were honoured. Voicemails and emails were often ignored entirely.
On 7 May we raised an official complaint and were told we would receive a response within 10 working days. On 21 May we finally received an email containing yet more promises, but after so many broken commitments we no longer trust them. To make matters worse, the person we complained about was assigned to handle the complaint.
We have spent a huge amount of time and effort chasing Octopus to deliver the basic service we paid for, while exporting electricity to them for free since 8 April. Their proposed resolution was £70 compensation, which falls far short of reflecting the time, inconvenience, and ongoing issues.
For a company that markets itself on customer service, this simply is not good enough.

Update: 23/5 Octopus have finally switched us……onto the wrong tariff.

Update: Octopus have been in touch (see below) but it took 44 days from the install to getting put onto an export tariff. That’s nearly 50% longer than we were originally told. And it’s still the wrong tariff. We were originally put onto Outgoing Octopus, then we’ve been moved to Octopus Flux. However the tariff we requested was Intelligent Octopus Flux.

We had bought some equipment from Fitshop Nottingham and had it delivered to our home. Upon using it for the first time we realised we need a stack upgrade. Gyorgy and the team were amazing as always and the upgrade was added to our order. However it was damaged in transit by the courier. We returned it and the replacement was again damaged by the courier. This was when Gyorgy took the initiative and delivered the replacement to our home himself. He sorted everything out behind the scenes and made it stress free and simple for us. I cannot recommend the staff at the Nottingham store highly enough. They are knowledgable, helpful, friendly and professional. The best customer service I have experienced. We will definitely be going to them again.

We went with blinds direct because a neighbour recommended them. There were so many options to choose from but Blinds Direct sent us lots of samples so we could pick the blinds based on how they would look in our house. The website was easy to navigate with lots of guides on how to measure and install. Customer service was great and we really felt valued as a customer. We would definitely recommend them as a fantastic company to do business with.

Despite an error whilst ordering the team at Richer Sounds redirected the delivery to my home address and kept me informed of exactly how my order was progressing. They were friendly and professional and went above and beyond to help me.

Once again Yodel have failed to do the one thing they exist to do. Had a collection booked and the status changed to collected without any contact from them whatsoever. Stayed in for hours only to be treated with contempt by this appalling company

So Yodel have responded with an automated message asking me to send them a load of details so they can look into it. The last time I did this I was offered empty apologies and excuses. The email exchange ended with them basically telling me that what I thought of my experience with them was wrong and that they were fixing all the problems. Not helpful in the slightest. Needless to say I won’t be wasting my time going through all that again. If I had the choice to stop using certain companies because they insist on yodel as their courier, I would

I was texted at 11.28 that the parcel would be delivered between 11:29 and 12:39. Not useful. The package was then left in an unsafe place on my doorstep. I had arranged for them to make a collection too which was then missed. Worst parcel courier ever

I had booked to have a dash cam fitted with a time slot of 8-12. By 12.30 I hadn’t heard anything so called customer services who then phoned me back an hour later. I was told that the technician had left the last job and was on his way to me and would be with me by 2.30. At 3.30 I got a call from the technician saying they don’t have the dash cam in stock so wouldn’t be coming. I have wasted an entire day and still have no dash cam. Please avoid using this service as it is extremely likely you will be let down and nobody will communicate with you to let you know.
Update
After waiting an hour for a callback I spoke with somebody at customer services who was very helpful. They offered me a goodwill discount on the price and arranged for somebody to fit the dashcam the following Wednesday. The technician that turned up was very good and did a great job in fitting the dashcam. However when I can to collect the boxes that were left in the car is discovered that the pro mount was missing, the carry case was missing, and I’d been given a 64gb memory card instead of the 128gb that I should’ve received. I’ve emailed them twice and I ge the same response - they have asked the hub to resolve it. So far nobody from the hub has been in touch. I just want the items I paid for. If somebody from tyresonthedrive would like to contact me to show that you actually care about customers the order ref is 1121373 ~63769.