NO

Neil O’Toole

United Kingdom

Reviews

Review of Tradeinn

Rated 1 out of 5 stars

Do not bother ordering anything if you…

Do not bother ordering anything if you think you may need to return it, have spent hours online trying to get a return label, still have not received one. Very poor customer service.

3 September 2026
Unprompted review

Reply from Tradeinn

Hello,

We are truly sorry to hear that our service did not meet your expectations.

In the meantime, you can easily check the status, updated information, and messages regarding your claim by logging into your account. Just follow this path: My Account > My Orders > View Return Status.

Furthermore, we have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.

We apologize for any inconvenience.

Sincerely,

Review of DUSK.com

Rated 1 out of 5 stars

Dreadful

Dreadful!
Ordered white cushion covers, arrived a yellow/cream trying to send back and returns portal will not generate an Evri return label, numerous emails back and forth, and still telling me to generate one from the portal, they are not listening!
Very frustrated customer after being a happy Dusk customer.

2 September 2025
Unprompted review

Reply from DUSK.com

Hello, 

We’re extremely sorry to hear of the negative experience you’re having with us at the moment. This is far from our usual standard and not the level of service customers would typically receive from us.

Please be assured that we're dedicated to resolving this for you as soon as possible. Unfortunately, we are unable to look into this further at the moment as there's no contact or order details on your review. 

If your query is not yet resolved, please do respond for our request via Trustpilot or update your review with the details. We will look into this further as soon as we have the relevant information and hope to resolve this for you soon. 

Kind regards,
DUSK Resolution Team

Review of SHEIN

Rated 1 out of 5 stars

So disappointing - Conned

So disappointing, buy a lot from you and happy with products, hovever this order I have £60 of non returnable products (jeans) that I can’t send back and wasn’t noted when I ordered the products.
No way of contacting you - buyer beware.

11 April 2024
Unprompted review

Reply from SHEIN

Hi,

We're so sorry for the experience you had.

For additional support, contact our customer service center via this link https://uk.shein.com/robot?page=navigationBar. Please enter 【Contact Agent】and submit a ticket.

You can also contact us in the SHEIN app by following these steps after logging in:
1. Please click "me"
2. Support
3. Click customer service
4. Select a subject
If the problem remains unresolved, you can enter 【Contact Agent】to reach a live agent.

Yours sincerely,
SHEIN

Review of DUSK.com

Rated 1 out of 5 stars

Terrible ordered twice and have never…

Terrible ordered twice and have never received my order, I give up.

21 February 2022

Reply from DUSK.com

Hi there,

I'm so sorry to hear that you haven't received your recent orders!

I have contacted you via email so that we can get this resolved for you as quickly as possible 😊

- Ellie ❤

Review of Flogas Britain Limited

Rated 1 out of 5 stars

Terrible service

Terrible service, fault on our tank since December.
And this weekend they left us with no gas for hot water whilst we had a house full for my daughters 21st.
Incredibly disappointed with the customer care I have received from Flo Gas

14 June 2021

Review of Tap Warehouse

Rated 1 out of 5 stars

Still waiting on a response for a…

Still waiting on a response for a replacement smashed basin. Hopefully someone will be in touch and send a replacement.

8 April 2021

Reply from Tap Warehouse

Hi Neil,

Thank you for your feedback and I'm really sorry to hear you've had this experience during delivery! I have organised a replacement right away for you and sent over an email with some further details now, I'm so sorry for the delay in getting back to you on this occasion!

If you have any questions at all please do let me know and I would be happy to help.

Thank you and best wishes,
Kate at Tap Warehouse