Tap Warehouse Reviews 

44,296
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,737 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, including sinks and taps, noting their robust design and good value. Many people highlight the efficient service, with sales teams offering helpful advice and prompt responses to inquiries. Reviewers consistently report quick and well-packaged deliveries, often arriving on time or even the next day, contributing to a smooth ordering process. However, some customers also noted issues with delivery services, experiencing delays, damaged packages, or incorrect addresses, particularly when certain couriers were used. A few other people also felt that products arrived damaged, were not as described, or lacked clear instructions for installation. Additionally, some reviewers were not happy with customer service, citing unresponsiveness or inflexibility regarding delivery arrangements.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality, design, and value... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick delivery times, with... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality and value for... See more

Order

Reviewers express satisfaction with the ordering process, often highlighting its ease and efficiency, with... See more

Service

Reviewers highlight positive aspects of service, often praising its promptness, efficiency, and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We didn't receive our parcel sent through Evri. So I contacted the tap warehouse & spoken with a lady, explaining that our parcel hadn't arrived. She couldn't apologise enough & sent it straight away... See more

Company replied

Rated 5 out of 5 stars

Previous tap worked well for several years but started dripping. Ended up changing the ceramic cartridges every six months: it seems they can't make decent cartridges. Have now bought a Reginox Tham... See more

Company replied

Rated 5 out of 5 stars

Point make here - I can’t fault the customer service or quality of product, but was let down by Evri ( I know, join the club!) Ordered next day working delivery at extra cost, so it should have with... See more

Company replied

Rated 5 out of 5 stars

The website was very user friendly. Found the size sink needed . Arrived quickly and well packed. We had a slight issue that was dealt with swiftly and efficiently. Customer services were very friend... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bathroom Remodeler
  3. Bathroom Supply Store
  4. Countertop Store
  5. Home Improvement Store
  6. Remodeler

Written by the company

Tap Warehouse is a leading UK-based online supplier of bathroom and kitchen taps, sinks, bathroom furniture, ceramics, accessories and more.

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

44K reviews

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4.6

All reviews

(44,296)

2,690 reviews in the last 12 months

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Rated 1 out of 5 stars

Bought- Vellamo Steel Horizon Large 1…

Bought- Vellamo Steel Horizon Large 1 Bowl Stainless Steel
i am 1st time buyer, bought this Sink from Tap Warehouse, i did mention on my order please handle it with care, once i open the order its arrived corner damaged, they took over 2 days to reply, i had no choice to put the sink on with corner damaged, as it would cost me more to recall a plumber, i have sent phots of the damage, asking for some good wheel gesture, not full balance, the answer i had you put the sink on. really dissipated with the customer serviced.


21 July 2026
Unprompted review
Rated 5 out of 5 stars

First the cost of the taps

First the cost of the taps, very good and good value. The day I ordered them I got an email the same day telling me when they where coming, 5to6days which was fine no problem with that because I had to arrange a plumber, 2days later the taps arrived, 5 star for that very good, no problems. Told the plumber and he was very happy with that and told me when he eas coming,

16 July 2026
Rated 1 out of 5 stars

Purchased a tap from tap warehouse

Purchased a tap from tap warehouse . The plumber installed it and it was very flimsy the top has no weight too it and when the water is on the tap moves with the pressure of the water . Nothing can be done to tighten it , an issue that couldn’t be foreseen before installation. For any help with it tap warehouse would like the rap returnees as I’m not a plumber I can’t get it off my sink and am out of pocket £100 putting it on so it’s going to have to stay there untill I can afford a better taps and to take that off. Avoid buying the butler and rose traditional tap . It’s flimsy and not fit for purpose Youl and up needing it replaced .

18 July 2026
Unprompted review
Rated 5 out of 5 stars

As described.fast delivery.

Good description online - as I'm not in the habit of buying taps this gave me confidence to order.
Arrived quickly, well packed and undamaged although delivery company gave no indication of it arriving. Tap looks good in situe and works well!

16 July 2026
Rated 2 out of 5 stars

Payed for a weekend end delivery which…

Payed for a weekend end delivery which didnt happen even thou in 2 emails said it would,did refund the difference in delivery cost straight away thou.When did arrive was damaged,arranged replacement straight away and at time of review was due less than 48hrs after first delivery.

16 July 2026
Rated 5 out of 5 stars

I purchased bathroom items from Tap…

I purchased bathroom items from Tap Warehouse and I’m very pleased with both the products and the overall service. The delivery was smooth, and everything arrived well‑protected and in perfect condition. A reliable store with professional customer care. Highly recommended.

15 July 2026
Rated 3 out of 5 stars

Not quite Brushed stainless steel tap

Brushed stainless steel tap - actually brushed stainless steel effect tap. It did say this well down the page, and I daresay I should have looked more closely, but a somewhat misleading initial description. Simple returns procedure.

15 July 2026
Rated 1 out of 5 stars

Inaccurate info on website

Ordered a tap stating it had a 25 yr warranty. Received a tap with a 3yr warranty. Tap looked identical so accepted it as plumber arrived to fit it. Sent a complaint to Tap Warehouse re discrepancy in warranty. Reply received stated couldnt do anything about it at the authors level. Need to amend website as inaccurate advertising. Needs referring to Trading Standards.

13 July 2026
Rated 4 out of 5 stars

lillyputt

It is a lovely tap to look at but the problem for me is its too high and splashes all over the back of the sink!

13 July 2026

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