Tap Warehouse Reviews 

44,618
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,753 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, noting that orders arrive promptly, securely packed, and in absolutely pristine condition. People also appreciate the exceptional quality of various bathroom supplies like stylish sinks and reliable taps, which look amazing, fit perfectly, and feel exceptionally durable. However, some people mentioned experiencing frustrating delivery delays, missing parcels, or dealing with courier services taking significantly longer than initially expected. A few consumers also encountered troublesome after-sales situations regarding incorrect items received, faulty products, or complicated return processes that required considerable effort to resolve.

What people talk about most

Product

Clients share positive opinions on product quality, noting that items like sinks and taps are robust and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive quickly and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items such as taps and sinks... See more

Order

People report positive experiences with order, highlighting that the entire process from beginning to end is... See more

Service

Consumers find service to be positive, highlighting excellent support from start to finish and reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were able to speak to a real human being, who took time to ensure that the product we were ordering was the correct item. The item arrived promptly within two days. The only problem encountered,... See more

Company replied

Rated 5 out of 5 stars

I was searching for a spare part for a faulty tap in a kitchen that was hand-built for us a few years ago. I couldn't go to the kitchen company to fix it as the owner had retired and closed the... See more

Company replied

Rated 5 out of 5 stars

The politeness of the sales team especially Liam who took the time to work through my requirements. Equally in customer service when a delivery problem occured from the supplier. Chloe Milt... See more

Company replied

Rated 5 out of 5 stars

Susan was extremely helpful, knowledgeable and professional. I had no idea on which toilet would suit our bathroom and what parts were needed, Susan very efficiently advised us and itemised them i... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bathroom Remodeler
  3. Bathroom Supply Store
  4. Countertop Store
  5. Home Improvement Store
  6. Remodeler

Written by the company

Tap Warehouse is a leading UK-based online supplier of bathroom and kitchen taps, sinks, bathroom furniture, ceramics, accessories and more.

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

45K reviews

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4.6

All reviews

(44,618)

2,606 reviews in the last 12 months

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Rated 1 out of 5 stars

Cost of return was £59.99 more than quoted

I purchased a cabinet which when it arrived was too big. The returns process was painful, and when I received my refund for the return I had been charged £59.99 for the return, having been quoted £49.99 which was bad enough!

6 August 2026
Rated 5 out of 5 stars

Quality sink

We were having a new kitchen and required a new sink.
We came across this site and found the ideal sink.
The quality was excellent...exceeded our expectations and item was packaged really well with care.delivery was as stated and kept updated on the progress of my order.
No need to contact them as we were 100% happy with everything.
Would use again if we need anything in the future.
Give them a try you will not be disappointed. Companies like this deserves the reviews.

31 July 2026
Rated 5 out of 5 stars

Best service ever!

I placed an order with Tap Warehouse on the 27th August I think it was, but a certain courier service starting with 'E' lost my parcel.... Again. So I rang TW and spoke to one woman who said she'd raise it with them however I'm assuming that she got no reply as I didn't hear back the next day, which was fine as trying to contact them is humanely impossible! I rang TW again the next day as my order was now a week late and the tracking on the 'E' app hadn't moved for 5 days. In steps the wonderful Chloe Brown! She sorted everything on the phone and replaced my order and had it sent out that same day! She was SO helpful and I can't praise her professionalism highly enough! I asked for a change of courier if possible which she was more than happy to do. I then received several follow up emails to inform me about my new order and the next day delivery and my order arrived this afternoon, not even 24hrs later! Chloe is an absolute asset to TW and was so lovely. I'd had some really bad news about my beautiful dog and she couldn't have been nicer. It's so nice to deal with somebody understanding and actually VERY good at her job, nothing was too much trouble for her. So if you're thinking of ordering from Tap Warehouse, just do it!
Thank you so much Chloe Brown 🥰

4 September 2026
Unprompted review
Rated 3 out of 5 stars

Good prices but after that

The delivery arrived fine by the second attempt( DPD at fault) but I installed on the Friday of a bank holiday due to the delayed delivery. When I switched the water on I had a leak (only a weep but from both connectors of one of the joints to the filter tails. I disconnected then reseated the tails from the filter, but no charge. I couldn’t report it until the following Tuesday sadly. I spoke to a Customer Care assistant and explained where it was leaking from and sent a photo, as requested. They said they’d talk to the Manufacturer. They wrote to me again on Thursday and asked for clarification on where it was leaking - almost a week after it had been fitted and started leaking. I asked for a replacement joint - today is Friday and no further response or joint. This is very disappointing given the previous reviews and of course that my contract for supply is with the Tap Warehouse, not the manufacturer according to Consumer Protection Law. Luckily the leak has slowed more so is barely weeping but I’m not able to recommend them for their Customer Service or delivery and gave three stars only for the price.

20 August 2026

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