jennifer walls

Really helpful guys. Definitely recommend them.

Amazing venue, the band, singer and compere were absolutely fantastic and all the staff were lovely. Thoroughly enjoyed our night thank you.

Paid £180 upfront for a single oven range cooker and 5 burner hob and to have the oven seal replaced as the hob knobs we’re getting hot when the oven was on. The guy turned up on time and asked if I’d had the oven seal delivered- I hadn’t. He then said there was nothing wrong with the one I’d got so he just cleaned the oven and the job and did a decent job. I asked if he could clean the extractor instead and he said he didn’t have time. He said he’d get the office to get me a refund for the seal. I had an email promising a refund of £80 within 7 days and it never came and now they’re ignoring my emails. Will now have have to go down the small claims route -learnt my lesson not to pay upfront and certainly won’t be using this company again.

Ordered a light up make up mirror over 3 weeks ago. It arrived but didn’t fit the space I needed it for. Went on site to arrange return. Was told to email their partner brand which I did, 3 times over a week, and had no reply at all. Went to Debenhams again, got the chat bot and eventually the customer service person who told me to contact the other company. Explained I’d done that and asked if they could help. Got ‘cut off’. Emailed to complain. Had an email days later saying I should contact the other company. Went through it all again and got ignored again. Emailed the other company. Nothing. It’s still in the hall and I’m writing to complain. Absolutely seagulls customer service. Debenhams used to be brilliant. Won’t be using them again.

Friendly lads, very careful with the sofa and my house. All explained clearly.

Friendly and helpful staff. Can’t understand the long lead time to get furniture and the massive delivery charge when I live 2 minutes away and offered to collect.

Ordered a toilet and sink unit, a basin and toilet from them, all on the same order and all in the same range and colour. When fitted all the colours were different and just didn’t match and it looked so bad I had to take the toilet and unit out and pay for just a toilet to be fitted as I wasn’t confident another unit would match. I sent a photo and an email to Victorian Plumbing and after being passed around a few people I was told that any problems should have been reported before the units were fitted and it wasn’t their policy to compensate afterwards. I explained that the difference wasn’t noticeable until the units were fitted (separate boxes obviously and both were white) but they wouldn’t back down and offered me 5% off. I told them to give it to charity and I’d never use them again.

From start to finish everyone was friendly, helpful and explained everything properly, including the pricing. I was kept informed every step of the way. The fitter was brilliant and I was very pleased with the final result. I would recommend them and would definitely use them again,

All staff involved have been very helpful, friendly and we’ve been fully informed all the way. The furniture is great quality. Would definitely use furniture village again. Thank you

The store sales rep was amazing and spent time explaining everything. The sofa was delivered as promises and the delivery guys were friendly, respectful of the house and did a lovely job.

Massively complicated way of getting a hire car. Husband very annoyed. Got it eventually and the guy who delivered it was brilliant.

Asked for the parcel to be left in the back garden shed. It was dumped at my front door which is right on a main road where anyone can pick it up. Not impressed.

Easy to order, turned up when they said they would, really helpful delivery guys. Would definitely use again.