Jamie Woods

This company is very clearly in the business of scamming people.
TodayI received one of their "The following Company Review is Due:" using Australian Government styled lettering, colors and design.

Everything about the letter is very clearly designed to mislead the user into believing that the letter is official.

Do not trust them.

Do not trust their service.

If you receive mail from them, please fill out a "Report a scam" form at Scamwatch (ACCC) immediately.

TL;DR: 15 years as a customer. They destroyed a client’s website, misled me for 23 days, blocked my support access mid-incident, and refused accountability. ACCC complaint ready. QCAT claim coming.

If you’re considering Digital Pacific, understand the risk. If something breaks, there’s a real chance no one answers calls or tickets, your incident gets marked low priority, and any eventual response may be incorrect. Your site could stay down for weeks. If you escalate, your support access may be removed while issues remain open. When you push for accountability, it may be dismissed as routine maintenance and your losses treated as your problem.

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I was with Digital Pacific for 15 years and referred over a dozen clients. This is what that meant:

In early March 2026, I found my shared hosting was running on infrastructure that reached end of life in 2020, with no security patches for years. I raised it expecting a routine upgrade. Support told me modern Node.js could not run on shared hosting and pushed me toward higher cost plans. That was false. Their own staff later confirmed they already run modern shared hosting capable of current software, and acknowledged the conflicting info in writing.

In the same ticket, I was told migration to modern shared hosting would cost $99. Also false. It was later confirmed migrations under their upgrade program were free. That was not disclosed when the fee was raised.

Digital Pacific then promised in writing both my accounts would be migrated at no cost and I’d receive advance notice before either move.

What happened: a stable client site was migrated with no formal notice. The only mention was a side note buried in a reply on a thread I could no longer respond to. The migration failed. The database was destroyed. The site went down. Digital Pacific did not tell me the migration occurred, failed, or that the database was gone. I found out when my client reported the outage nearly a week later.

Support then collapsed.

I raised a Critical ticket. No action for 35 hours. The first reply was boilerplate. No timeline, no cause, no acknowledgment of deadlines I’d set. Just “we’re working on it” from a provider that had already contradicted itself.

The day I learned the site was down, I called and was put on hold for 1 hour 13 minutes before disconnecting. I simultaneously opened a Chat in their website that ran 3 hours 15 minutes without any response before auto closing for “no response detected,” framing their silence as my failure.
On a CRITICAL issue...

I sent formal notice: restore the database by a set deadline or I’d be forced to perform emergency rebuild work and bill them. Deadline passed. No response. No restore attempt. No contact.

Every ticket in this period had at least a 24 hour delay before any reply. Some as long as a week. Critical issues, data loss, formal escalations... same result.

When replies did arrive, they were dismissive, inconsistent, or wrong. One staff member saw the temporary landing page I built because the real site was gone, confirmed it loaded, and considere the issue resolved. They did not check the database or actual functionality. They treated a placeholder, created due to their failure, as proof everything was fine. That pattern repeated. Poor assumptions, incorrect responses, and even when I replied immediately, I waited another 24 hours or more.

When I requested a refund, they redirected the ticket to an unrelated thread and marked it answered. No mention of a refund. No acknowledgment at all.

At no point did Digital Pacific accept responsibility. Not for false statements, the failed migration, the destroyed database, weeks of non response, removal of support access, or the unauthorized change to my account email while I had no access and active complaints open.

They repeatedly claimed in writing the database was restored while the site showed a database connection error for 14 days after the first claim. Actual restoration occurred on 4 April 2026... 23 days after the failure.

I have an ACCC complaint prepared and am pursuing recovery via QCAT. I’ve retained full ticket history, all correspondence, invoices, and written admissions.

15 years. Over a dozen referrals. This is the outcome.

Robert was genuine, honest and forthright with everything. He went above and beyond to help me.
Would 100% revisit.

I've tried using this site so many times over the years, and it's slowly degraded into a cess pool of spam and garbage. It's time something was done.

When someone takes the time to create a petition with Change.org and use this site, the absolute LAST thing they want or need is the bloody spanish inquisition reaming their petition signers to the point where nobody wants to do a damn thing.

What a complete scam this website must be that it pretends that the user must do SO MUCH in order to just have their voice heard as part of a petition.

"Yay, You've signed the petition.
Now Create an account or we'll delete your signature!
Oh. You're already a member? Right! We're spamming you with other, unrelated stuff!
Oh. You specifically requested not to be spammed? We don't care. Here's more spam
Oh... that's specifically illegal? Right! we'll make it look like it's a message from a petiton owner!
Oh, by the way. Remember that thing you just signed? Confirm your Email again or we'll delete your signature!
Yay! It's confirmed. Now give us money.
Wait... you won't give us money? Right! Okay. Share this post at least four times!
Oh, not going to share it?
Okay, well then sign TEN OTHER PETITIONS!" (Yes, literally they ask you to sign TEN more)
etc. etc. etc....

What an utterly horrible way of exploiting people who genuinely want to make a change.

Boycott this damn website and the corrupt A.F owners.

Or perhaps we should make a Change.org petition to have these people investigate their own exploitation?

This company is the unfortunate product of a game (world of tanks) that has been milked for everything it's worth... and then left to die a slow, horrible death.

War gaming "pretend" to keep the game alive by adding small, valueless trinkets such as paint, emblem, etc and giving away free items... but the entire game is full of bugs that the developers refuse to acknowledge.

If you choose to play any of War Gaming's games....
Expect dozens of tickets to go unanswered.
Expect bugs that are never resolved.
Expect to be ignored by support.
Expect to be experience unfiltered, unmoderated, utterly disgusting behaviour from players.

Do not expect anything fair, balanced or helpful from this developer in any of their games.

The worst of the worst.
I have over 12 months experience with games produced by this company. Without any hesitation, the first thing that comes to mind is "Morally Bankrupt"
This company blatantly lies to its players, time and time again (This is not an errant claim, but can be demonstrated. Simply google "Plarium lies about Raid")
Furthermore, they release the most unstable of patches, ruining thousands of players accounts... and offer no compensation and barely even apologies.
Their main game (Raid,Shadow legends) is a bag of garbage that is designed for one thing and one thing only: To strip players of their cash.
It is a gatcha game where bugs are abundant and rarely, if ever, fixed.

Do NOT deal with this company on any level.
Do NOT install any of their games. Ever.

Plarium are the cess pool of moral failure that every gaming company should aspire to be better than.