Disgusting level of customer service
If i could give less than 1 star i would, i tried to book 2 bags onto our flights to be told brilliant all done, it was in fact not done. After 5 phonecalls, multiple assurances It had been sorted we are now the night before our morning flight and theyve booked bags onto our return flight only. They have said 4 times they will ring us back and dont and taken my payment details 4 times. This issue has been going on for weeks. Not a single person appears to know what they are doing. I will never be flying BA again.