Andrew

Scam - never received items and never responded to my email

It has been a superb experience that has changed our lives. We have been members for around three years and have completed 135 swaps. I estimate we saved around 45,000 € in accommodation costs at that time. Could not be happier, and the annual fee is negligible when you compare it with the savings! I would also suggest you don't mess around with the free trial - it doesn't give you the kind of traction that you will get as a fully paid and verified member.

The worst customer service I have ever received. They are refusing to provide me with my data and everyone (office and telephone) is telling me that no one can access it. A clear breach of EU GDPR

They charged me a flat rate for 1 year even though I told them it was more than I was consuming. They said, it's ok, we'll just refund you at the end of the year any difference. The year ended and it seems I paid around 100€ more every month than I needed to, so they owe me around 1200€. They said they need to calculate. 9 months later, they're still calculating. They treat their clients like fools and I still do not have my refund. Their accounting department can calculate how much I owe them every month but find it difficult to calculate how much they owe me. 9 months and still calculating! Avoid them, their rates are also 25% higher than that other company (the one with 8 arms)

Fast and discreet service, highly recommended #000843975

We had a Priority Pass for 3 years and are super happy with the service. We use the lounges more than 20 times a year so it makes perfect sense. When you factor in the cost of food and drinks in the retail outlets at the airport, it's amazing value - not only do you get unlimited food and drinks (wines, beers as well as spirits) but it is away from the mayhem of the airport and includes clean toilets, showers, comfortable seating and excellent wifi. We wouldn't travel without PP again!

Excellent site with an amazing concept. We have been with them for over 2 years, completed 75 swaps as host and guest and cannot recommend it enough. It is not just a travel platform, it's a community and I can honestly say that everyone who has stayed in our places has been nothing but respectful and trustworthy. We have also stayed in some incredible properties globally and saved many 1000s of euros.

Poor service delivery. My item did not arrive after paying 200€. I informed the seller and Catawiki admin but the seller didn't respond and the website did not care. Wouldn't purchase again from this site due to poor business practices.

UPDATE following Catawiki response below. Still no resolution, they never respond to their emails and their system restricts me from resolving the matter directly with the seller. Really poor customer interaction and they will not review or listen to my complaint. Their focus is on selling, not customer care.

Terrible customer service, been waiting for a compensation claim, as per EU law, for more than 6 months and they never respond. The helpline for reservations is useless too - they cannot help with anything except reservations.

All ok, car was great. But our flight was delayed and had to pay 60€ for arriving 40 mins after the office closing time despite the staff still being there regardless of our late arrival

I booked a good deal with them online, 1 day before travel. They came back to me after some time and said that rate is no longer available and I would need to pay more. I told them to just refund me which they said they would do 10-12 business days. We are now almost 1 month on and they have not paid. AVOID THEM, even if the rates look good!

The airline changed my flight 5 days before departure, 24 hours before the original flight was due to depart. Under EU Regulation 261, the airline is obliged to compensate for last-minute changes and it is a fixed 400EURO (3000km flight). It took them 3 months to come back to me and they refused, directly in conflict with EU law. I believe they are hoping I do not take it further but I have now raised the case with the EU Governing body for resolution.

Terrible service from their call centre. The airline changed my flight to 24 hours earlier. As per EU Laws and Airline Passenger rights, despite them rescheduling me, this is still classed as a cancellation and I am therefore entitled to a REIMBURSEMENT. They blatantly refused to accept that and said that their policies and said it was a 'minor' change (24 hours is not minor). Their policies are in direct contravention of European Law but they will not listen and the agent, Anushka Maladkr, refused to connect me to a supervisor to assist. Very poor service, unlawful policies and all-around cowboy approach to managing their customers - do not us them, they are shady.

The agent did eventually send me a refund some months later but it was just so much hassle - this is not how customer service should be and whilst the resolution was positive, the whole experience was extremely negative.

We had a great experience with these guys - they were responsive to our initial request for a survey and, upon payment, scheduled the survey within a day or so.

The report itself was sufficient for our purposes and as described. We had initial findings within a day of the survey and the full report within 7 days and was comprehensive.

We needed an English-speaking surveyor and these guys were able to deliver a full English report with English support afterwards - invaluable for someone who is poor in Spanish!

Absolutely satisfied and will use SurveySpain for our future work, as needed. Highly Recommended!

Terrible website, functions poorly. Then takes a long time to get through to Customer Service.

I gave up and have had to book a longer flight but with a competitor - so much hassle

Used these guys a few times simply because they offered the best price - had no issues and all went smoothly. Recommended and confirmed legit - if the price is good, don't hesitate and book away!

We set up Autonomo through these guys for our business in Tenerife, Canaries, and they made a real mess and did not set it up properly. I have had to use a local agent to fix everything and it has cost me more than 500 Euros just to clean up their mess.

If you are based in the Canaries, avoid these guys - they say they can do it but they just don't seem to have the local understanding required.

Excellent Price and Excellent Service.

Everything was done on line and their turnaround was very fast. They were also almost 50% cheaper than their competitors on the island.

Highly Recommended!

Appalling service, ignoring their clients. They keep pushing for those whose flights were cancelled to accept a credit and when you ask for a refund they just ignore you, hoping you'll get frustrated and accept the credit. Their online chat won't connect, their facebook is the same and they continue to ignore emails. I understand it's a difficult time for all travel businesses and I was prepared give allowance, but 3 months is just a clear tactic to keep hold of our money. Terrible Business Practices.
Andrew / Donovan Perez Mendoza

Despite the chaos being seen across the travel industry, BudgetAir has been very responsive to my emails and calls unlike many of their competitors and airline call centres. They have given me confidence in their integrity and, while I still have no received my refund (it was requested only 2 months ago), I believe these guys are doing what they can and keeping their clients informed when information is requested.

Last night I booked my European flights with them for later in the year. On top of the fact that the price was SUPERB, it is also important to work with an agency you trust, especially at time like this.

GOOD JOB BUDGETAIR, you have created a loyal customer here!