Ian

Staff member offered a personal recommendation as a suitable substitute when they didn't have stock of the one I wanted; my 10% discount offer (in date) didn't work so a staff member applied it manually; there's always a treat behind the counter for our dog Rita; love the sample crisps by the till.

Great price - it's now less expensive since the last 2 I bought, also from Marine, and delivery was particularly rapid

Emailed with a time slot and kept to it - driver was friendly & courteous and carried the package up to the first floor.
Evri should take lessons from these people - they regularly leave packages outside the street door in the rain and don't even ring the doorbell.
It's a pleasure to deal with a delivery firm who actually deliver properly in every sense.

Staff are always friendly and often have a treat to hand for our dog (that you allow dogs at all is a huge point in your favour).
They often make wine recommendations and on a recent pre-Bruns Night trip were able to advise on whisky as well.
I was also given a couple of days grace on a voucher which had expired - a pleasure to see such autonomy and very much appreciated.

The finished & fitted blinds are fantastic, very much as hoped, but the experience isn't without the occasional hitch.
I ordered 3 large blinds to fit existing brackets as the previous blinds also from Wilsons; however, until they arrived, I didn't realise that the size of the brackets had changed in the intervening 17 years! (not their fault).
Happily, the new brackets had the fixing holes in the right place so they could be made to fit without redrilling.
That said, the width measurement of a couple of the blinds was too short so there was a little improvising (turned the brackets round to cover the shortfall) so the measuring process when ordering could be clearer.
Also, the graphic showing which way you want the blinds to drop - from above or behind the roll - is ambiguous and despite checking several times it seems I got one wrong BUT it didn't matter - just roll out the blind fully and it rolls up the other way; also, you're asked about controls on the left/right - again, it doesn't matter because the fittings are the same at either end.
In short, the blinds are great and excellent value but the ordering/measuring process could be made clearer; the lady on the helpline was very friendly and really helpful - would have been 5 stars all round other than the stress of discovering that the measurements/blind roller direction weren't right despite checking it three times!

Simple to order but most importantly they do chinos long enough for me at 6'4" - in fact, BT are the only place I've found where they'll send them unfinished so I can get the perfect length at home

The fact that Specscart can provide such a wide range, great service & rapid production shows just how over-rated the high street vendors of designer frames really are - in my experience, they really go for the hard sell with all the added extras at extra cost.
I've had several pairs of prescription glasses from Specscart and every time the experience has exceeded expectations; 4 pairs of frames delivered to my home to try on, get used to & get spousal approval; a single price for frames & lenses which includes scratch resistant & anti-reflective coatings; a further pair at half price; production & free delivery within 3 days and Apple-style tactile packaging containing a case & cloth, cleaning fluid, mini screwdriver on a keychain AND a year's guarantee.
Scecscart are my favoured supplied, I highly recommend them for service, speed & value for money and I'm delighted to never have to visit the high street for my glasses again.

Really nicely packaged parcel, arrived way ahead of expectation, jacket fits perfectly

I ordered a Highlander softshell jacket online on 31st Dec so no surprise that despatch took a while and to be fair, there was a notice that BAAS weren't back in business post-holidays until 6th Jan - when I did ask for an ETA, I got an immediate friendly response from James telling me it was all in hand.
Receipt by Royal Mail was 16th Jan with 24 Tracked delivery but it took 11 days for it to eventually turn up; in the meantime, responding to further queries, I had immediate apologies from James and a promise of a replacement to be sent as the original was considered lost.
BAAS are blameless for the delay and frustrating that the delay has been, I'd still far prefer delivery by RM than Evri, DPD etc.
Happily the jacket is great and fits perfectly, which is a relief as I'd lose the will to live if I'd have had to return it.
All in all, delighted with my purchase, very happy with the BAAS interaction but slightly bemused by RM's performance.

Had to return their largest size jacket as it was too small for me; I enclosed a note suggesting that they include a larger size for tall men like me and they emailed back to say that the suggestion had been passed on to the design team - can't say fairer than that, plus my refund came through a couple of days later.

Great range of glasses on a well-designed website making choosing a simple matter. Offering prescription glasses with free postage for under £30 sounded frankly too good to be true BUT the glasses are great - just as good as the ones I paid £100 for elsewhere - and they're beautifully packaged (opening the box felt similar to getting a new iPhone) and they arrived quicker than expected.
Specscart are my new supplier of choice and I can't recommend them highly enough!

Bought dark indigo jeans online in extra long, straight fit - not right so quick return using the label, just handed to a local shop for courier pickup. Bought a second pair in slim fit and they're perfect, so much so that I will be ordering more in various colours. So few retailers cater for me at 6'4" but Next is now my first port of call

The shirts are fabulous, great quality material, fantastic patterns and I now have several, plus a hand knitted jumper which I love.
The only down side in my experience is that they've never responded to any of my emails resizing & exchange details which takes the shine of things a little

My wife loves Rococo chocs (particularly the floral ones, which coincidentally keeps me out of the box) but I took a chance and got her some strawberries & creams which unfortunately turned up damaged.
Up to me, I'd have eaten them anyway as they smelled great but an email & photo sent to customer services resulted in Maya apologising & sending a floral box as replacement.
There are times when things go wrong but the real test of company character is what they do about it and in this case I couldn't have asked for more so well done Maya & Rococo, keep up the good work

Cutout was fantastic, a big hit BUT having to pay a £10 non-optional next day delivery fee when it actually takes a leisurely several days to show up, not so great