Very quick turnaround for lenses with all the bells and whistles at a fraction of the high street price!
10 July 2026
Unprompted review
Reply from Lensology
Hi Jonathan,
Thank you so much for your fabulous review!
We're delighted to hear you were pleased with the quick turnaround and your new lenses. It's great to know you were able to enjoy all the premium lens options you wanted while still paying a fraction of the high street price.
We look forward to helping you with your next pair!
The sauna has been up and running for 2 weeks now and we're very happy when sitting inside the sauna - less so when we were initially standing outside it.
We opted for the Thermowood option for longevity and were surprised when it turned up and some key pieces like the door frames, floor support, facia panels and the internal floor boards were not thermowood. I contacted customer services who pointed me to the website where it does actually say some pieces are not thermowood, so my fault for not checking and verifying what they were. They did provide a stain for these piece which had quite a big colour variation from the thermowood, so I didn't use them.
Instead, I spent additional money sourcing thermowood replacements & the overall aesthetic of the sauna has now been restored.
Solid build and great sauna, but for an eye watering £8777, all elements of the build should have been thermowood. If I could do it all again, I'd buy from Finmark and save a substantial amount of money.
22 May 2026
Unprompted review
Reply from Polhus
Hello Jonathan,
Thank you for your feedback.
As you mention, our product description states that not all components are made from Thermowood. We include this information to be as transparent and clear as possible.
The reason we use Thermowood is primarily functional rather than aesthetic. Thermowood spruce undergoes a heat-treatment process that reduces the moisture content of the wood, improving its dimensional stability and reducing movement over time. The darker colour is a natural result of this treatment.
For a barrel sauna, it is mainly the barrel structure itself that benefits from heat-treated wood. Because of the curved construction, any shrinking or movement in the timber can affect the fit of the staves, which is why Thermowood is used for these parts.
Over time, the colour of Thermowood will naturally change as it is exposed to UV radiation. For this reason, it can be difficult to perfectly match the shade of new and weathered Thermowood. To help achieve a consistent appearance, we include a pigmented wood oil with our barrel saunas that is designed to closely resemble the colour of Thermowood.
Thank you again for taking the time to share your experience.
Great product delivered on time by two very friendly and accommodating delivery drivers Brian and John, who kindly offered to unpack and move it round the back of the house to the garden.
20 May 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for sharing your experience, it’s greatly appreciated.
We’re really pleased to hear that you’re happy with your product and that it was delivered on time. It’s especially great to know that Brian and John were friendly and accommodating, and even offered to unpack and help move your item into the garden, we’ll be sure to pass your kind comments on to them.
We really appreciate your feedback and hope you enjoy your purchase.
I recently bought a MyoChill+ from Myomaster and was very excited… briefly. The app turned out to be about as usable as a chocolate teapot, and it seemed to make the water dirtier, not cleaner; so I requested a return on 25 March 2026.
A full week later, a return label heroically arrived via email.
Fast‑forward five weeks after the item was collected and I’m still waiting for my refund. I’ve contacted the office weekly, then daily, with all the success you’d expect from shouting into a void.
At this point, the refund feels less like a transaction and more like a myth — the kind sailors warn you about.
Customer service is super fast and helpul - when you're asking questions before you buy, but beware if anything goes wrong - its glacially slow and about as proactive as that wet sock mentioned earlier.
I shall wait a couple more days then raise a dispute with my credit card company.
Totally unacceptable.
5 May 2026
Unprompted review
Reply from MyoMaster
Hi Jonathan,
We're really sorry. The delays you've experienced with the return label, the refund and the lack of communication from our side are simply not acceptable and we take full responsibility for that.
Your refund has now been processed and we hope this brings things to a close. We're sorry for letting you down and we'll be using your feedback to make sure this doesn't happen again.
Initially the fit of the shirts wasn't quite right, but Jesus and the team at Hockerty were super quick and efficient at assessing the issue and sending replacements a couple of weeks later. Great service and quality - I will be ordering again.
10 April 2026
Unprompted review
Reply from Hockerty
Hello Jonathan,
Thanks a lot for sharing this — and also for your patience during the process.
I’m really glad to hear the team was able to sort things out quickly and get you to the right fit in the end. That’s exactly how it should work.
Looking forward to your next order already!
Best regards, Jonathan Blasco Senior Experience Manager
Another 1 star review for Perfect draft. I ordered two barrels of corona, they were both defective and only after leaving a 1 star review did they finally replace one of them.
They haven’t responded to multiple emails about the second barrel that emptied into the drip tray over the course of a few days so again I have to revert to leaving a 1 star review in the hope they will finally send a new replacement.
Customer service here is the absolute worst I’ve dealt with, ever. Why is it so bad?? Do you not have enough staff or do you just not care????
Ticket no. 1281546
24 July 2025
Unprompted review
Reply from PerfectDraft
Thank you for your feedback, and we're truly sorry to hear about your experience.
We've tried to locate a support ticket related to your issue but have been unable to find one that matches the details provided in your review. To help us resolve this as quickly as possible, please reach out to us via our webchat support and quote any existing ticket number you may already have open. This will allow us to assist you promptly and ensure the matter is fully resolved.
We understand how frustrating this has been, and we’re committed to making things right.
I’ve had a perfect draft machine for around 2 years and have been really happy with both the machine and the quality of the kegs….until now. Two Corona kegs were delivered 2 weeks ago with one not working at all and the other losing a pint a day due to a constant drip. I immediately contacted customer service who sent a couple of emails requesting information, and since then all has gone quiet despite opening an additional support ticket and repeatedly emailing them. I’ve paid over £60 for nothing, and no idea how to resolve this issue.
16 July 2025
Unprompted review
Reply from PerfectDraft
Thank you for your feedback, and we're really sorry to hear about the issues you experienced with your recent kegs and the delay in support.
We completely understand how disappointing this must have been, especially after being a happy customer for two years. Please rest assured that a dedicated agent has now taken ownership of your case and will ensure it is resolved to your full satisfaction.
We truly appreciate your patience and loyalty, and we’re committed to making this right for you.
Customer service was great, glasses were turned around in 4 days and they are perfect. Vision express quoted me £120 to replace the lenses in my glasses and it cost just £42 with Lenses In Glasses!
Fantastic!
15 January 2021
Reply from Lenses In-glasses
Thanks for your 5 star review Jonathan.
Good to hear you are happy with your new lenses with Hydrophobic coating that we replaced your old lenses with. Remember to look after them with the special cleaning cloth we provided you with and your Superdry glasses will look as good as new for a long time.