Hockerty Reviews 

23,145
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 1,471 reviews, reviewers had a great experience with this company. Customers frequently praise the extensive customisation options available on the platform, noting that the final garments feature high-quality fabrics and wonderful craftsmanship. Many people also highlight the smooth ordering process and appreciate how straightforward it is to design unique clothing items tailored to their personal preferences. Some reviewers were not happy with the sizing, mentioning that specific items felt extremely loose or did not fit properly despite providing careful measurements. Additionally, a few consumers reported unexpected delivery delays that caused significant inconvenience for their scheduled special occasions and events.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and sizing. Many reviewers praise the... See more

Quality

Users describe positive interactions with quality, noting that the craftsmanship and material feel top-notch... See more

Order

Reviewers highlight ambiguous aspects of the order process, reporting a mix of very smooth experiences and... See more

User experience

Clients share positive opinions on user experience, highlighting how simple and well-made the website is for... See more

Delivery service

Customers had ambiguous experiences with delivery service. Some consumers praise timely and prompt shipping,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The fit is great. I'm so impressed. My husband has scoliosis and it still fits perfectly and looks wonderful on him. However, I thought I had ordered the vest and pants to match the color and fabr... See more

Company replied

Rated 5 out of 5 stars

I had an issue with the last order, with a pair of trousers not perfectly fitting (too large). The support has been fantastic and I have been able to get them fixed through a local tailor, with almo... See more

Company replied

Rated 5 out of 5 stars

Top of the line quality and amazing customer support. Even if the fit isn't quite right or any issues occur with the delivery, their responses are prompt and they have gone out of their way to help.... See more

Company replied

Rated 5 out of 5 stars

Belle expérience. Smoking correspondant pleinement à l’attente. Informations tout au long de la confection par contre alors que vous m’aviez informé que le smoking était expédié plus aucune nouvelle p... See more

Company replied


Company details

  1. Custom Tailor
  2. Formal Wear Store
  3. Men's Clothing Store
  4. Men's Tailor
  5. Plus Size Clothing Store
  6. Tuxedo Shop

About Hockerty

Written by the company

Dress the Real You

In a world where the fashion industry forces people to fit into boxes, Hockerty exists to make people feel confident & secure by creating bespoke garments that reflect everybody’s uniqueness

Know more about us


Start designing now

Discover how we bring technology and craftsmanship together

Suits Shirts
Jeans Chinos
Shoes Sneakers

Technology meets craftsmanship

Written by the company

More than 500 fabrics and thousands of design options allow you to create perfect fit garments to your specifications giving you the confidence to take everything on

Look good, guaranteed

We guarantee a perfect fit.

We guarantee a perfect fit.
That’s why more than 350,000 customers have placed their trust in Hockerty so far. Plus, we have a global network of tailors happy to perform adjustments — at your convenience.

Every order you place comes with the assurance of a perfect fit. This means that if a garment doesn't fit as expected, you can rely on our local partners to make the necessary adjustments. If there isn't a partner close to your location, you have the freedom to take your garment to any local tailor, with costs covered by us. On the rare occasion that a garment can't be altered to fit, we will remake it for you until it fits perfectly.

Contact info

4.1

Great

TrustScore 4 out of 5

23K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.1

All reviews

(23,145)

3,453 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hockerty is the best!!!!!

Hockerty is the best!!!!!

Bought a few suits and they are spot on!!

6 September 2026
Hockerty logo

Reply from Hockerty

Hi Todd,

Having several suits fit just right is exactly what we aim for. We really appreciate you choosing Hockerty for your wardrobe!

Regards,
Hockerty Team

Rated 5 out of 5 stars

Good website

Good website, choices, quality execution and quick delivery.

6 September 2026
Hockerty logo

Reply from Hockerty

Hi Samuel,

The combination of easy choices, quality execution and quick delivery sounds like a great experience. We really appreciate you taking the time to share it with us.

Regards,
Hockerty Team

Rated 4 out of 5 stars

Non-removable collar stays?

The shirt came exactly as ordered, except for one surprising feature. The collar stays are plastic and sewn in. I was quite surprised by this detail in a custom shirt. Non-removable collar stays are much more common to inexpensive shirts, in my experience. Had I known that my Hockerty custom shirt did not have removable collar stays, I would not have ordered it.

6 September 2026
Hockerty logo

Reply from Hockerty

Hi Eduardo,

It’s good to know the shirt arrived as ordered, though we understand why the sewn-in plastic collar stays were an unwelcome surprise, especially in a custom shirt. We appreciate you highlighting this detail and sharing your honest feedback.

Regards,
Hockerty Team

Rated 5 out of 5 stars

Best experience

It took two weeks to get to me. But that was expected. But the fit and quality of the work was phenomenal. I don’t know how you do it without me in front of you. I can’t wait until my next suit.

5 September 2026
Hockerty logo

Reply from Hockerty

Hi George,

The phenomenal fit and quality make the two-week wait worthwhile. We’re so glad your suit exceeded expectations, and we’ll be ready for your next one!

Regards,
Hockerty Team

Rated 5 out of 5 stars

Great quality

Great quality, custom made clothing. They are not cheap but you get what you pay for. I would highly recommend Hockerty.

4 September 2026
Hockerty logo

Reply from Hockerty

Hi MM,

The quality and made-to-measure fit make all the difference, so it’s wonderful to know you feel the value matches the investment. We really appreciate your recommendation.

Regards,
Hockerty Team

Rated 5 out of 5 stars

Burgundy Overcoat

I ordered a custom burgundy overcoat using their builder and it is fantastic!
If I could improve one thing, it would have been receiving pictures of the coat with the email updates on progress, that would have been really cool.

4 September 2026
Hockerty logo

Reply from Hockerty

Hi Daniel,

The custom burgundy overcoat sounds like a fantastic choice, and we’re so pleased you love the finished result. We also appreciate your suggestion about including progress photos in the update emails, that’s a great idea.

Regards,
Hockerty Team

Rated 4 out of 5 stars

Suit fits great for the most parts

Suit fits great for the most parts. Pants are a little tight around the thighs and the jacket is pretty thick. Overall a great suit for the price and is much better quality than I anticipated.

3 September 2026
Hockerty logo

Reply from Hockerty

Hi Arik,

It’s good to hear the suit fits well overall and that the quality exceeded your expectations for the price. We appreciate your note about the trousers feeling tight around the thighs and the jacket being thicker than expected.

Regards,
Hockerty Team

Rated 5 out of 5 stars

Great customer service from start to…

Great customer service from start to finish. I will definitely be using Hocketry again.

3 September 2026
Hockerty logo

Reply from Hockerty

Hi Alistair,

It’s wonderful to know our team supported you smoothly from start to finish. We really appreciate your recommendation and look forward to welcoming you back to Hockerty.

Regards,
Hockerty Team

Rated 5 out of 5 stars

Everything done as said and perfect and…

Everything done as said and perfect and amazing quality

3 September 2026
Hockerty logo

Reply from Hockerty

Hi Charndeep,

Knowing everything was delivered as promised and that you’re so happy with the quality means a lot to us. We really appreciate you sharing your experience.

Regards,
Hockerty Team

Rated 5 out of 5 stars

Invest in a vest

Comfortable, nice looking, an instant win.

3 September 2026
Hockerty logo

Reply from Hockerty

Hi David,

Comfortable and good-looking is a winning combination. We’re glad your new piece made such a strong first impression, and we appreciate you sharing it.

Regards,
Hockerty Team

Rated 5 out of 5 stars

Product was true to size

Product was true to size, great quality and arrived within the designated time. I am using these coats for my wedding and groomsmen.

3 September 2026
Unprompted review
Hockerty logo

Reply from Hockerty

Hi Christian,

The coats fitting true to size and arriving on time is wonderful to hear, especially for such an important occasion. We’re honoured to be part of your wedding and hope you and your groomsmen look fantastic.

Regards,
Hockerty Team

Rated 5 out of 5 stars

Great communication

Great communication, but more importantly, perfect fit. I was a little unsure since I lift a lot and am not "normal" measurements, but the TUX arrived on-time and was a perfect fit with no additional adjustments needed

2 September 2026
Hockerty logo

Reply from Hockerty

Hi Greg,

A perfect fit straight out of the box is a fantastic result, especially with a more athletic build. We’re glad the tuxedo arrived on time and needed no further adjustments, and we appreciate you highlighting the communication too.

Regards,
Hockerty Team

Rated 5 out of 5 stars

Great suite will come back again

Great suite will come back again

2 September 2026
Hockerty logo

Reply from Hockerty

Hi Michael,

We’re happy to hear you’re enjoying your new suit and that you plan to come back. We’ll look forward to creating your next tailored piece!

Regards,
Hockerty Team

Rated 1 out of 5 stars

VERY DISAPPOINTING CUSTOMER SERVICE

VERY DISAPPOINTING CUSTOMER SERVICE - beware if there is a problem with your order.

I ordered a pair of loafers from Hockerty but when they arrived they were FAR TO NARROW TOWEAR. Instead of providing a straightforward solution, Hockerty’s customer service repeatedly asked for additional information and measurements. Every time I provided the information they requested I was asked for additional information.
I WOULD STRONGLY RECOMMEND BEING VERY CAUTIOUS WHEN ORDERING SHOES DROM HOCKERTY.

2 September 2026
Unprompted review
Rated 1 out of 5 stars

I was supposed to recieve the suit on…

I was supposed to recieve the suit on the 28th of August. That was then pushed to the 31st. Now it's almost the 2nd. I leave for my destination wedding on thr 4th. I placed the order over a month ago! They advertise quick turn arounds but I'm still waiting. No idea how it will fit or be.

1 September 2026
Rated 4 out of 5 stars

The fabric and liner selection is…

The fabric and liner selection is great. The custom order is great and the price is very good. The AI chatbot for help was poor.

1 September 2026
Hockerty logo

Reply from Hockerty

Hi Todd,

The wide choice of fabrics and linings, along with the custom options and value, clearly made a strong impression. We’re sorry the AI chatbot wasn’t as helpful as it should have been, and we appreciate you pointing that out.

Regards,
Hockerty Team

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