TOTAL RIP OFF COMPANY - THINK TWICE BEFORE USING THIS COMPANY
TOTAL RIP OFF COMPANY - DO NOT USE.
I recently bought some blinds from this company, clearly specified the size of of the blinds, which may i add is for my newborns room. They sent the wrong size then also asked me to jump through hoops to get a refund or a replacement with the correct measurements. Then totally blanked my emails.
This company has literally no thoughts about its customers. Quick to take your money and promise quality product but it is a load of b******t.
Now I am at a stage that I do not even want to communicate with the company, or want a replacement, I simply want a refund out of principle. As I have since had to go to a more reputable company to get some proper bespoke fitted blinds. So my advice to everyone who looks at this review - stay clear of this company!!!!!
ORDER NUMBER 340438 - give me my refund for misleading me and miss selling my product.
Reply from blinds4uk.co.uk
Dear Mrs. McBurney,
Thank you for taking the time to share your feedback. We are sorry to hear that your purchase did not meet your expectations. However, we feel it is important to address some inaccuracies in your review, as it does not reflect the facts of the order.
The blind supplied was manufactured to the exact specifications you provided. Had there been any error in production, you would, of course, be entitled to a full refund under your consumer rights. In this case, however, the product matches the order as placed.
The issue appears to stem from a misunderstanding of the blind's dimensions, which was not mentioned in your review. As clearly outlined on the product page, the overall blind width (measured bracket to bracket) is wider than the fabric width, which is slightly narrower. This is standard across the industry and is clearly detailed in our product specifications. It remains the customer’s responsibility to review this information prior to placing an order.
At Blinds4UK, we continuously strive to provide accurate product information and reliable service. While we understand that not every experience will be perfect, we find that negative reviews often arise from situations where key product details have been overlooked.
We supply thousands of blinds each year, and if our information were unclear or misleading, it would result in significantly more complaints or refund requests. We are committed to transparency and ensuring customers have all the necessary details before making a purchase.
Kind regards,
Customer Services Team
Blinds4UK