Andre Matarazzo

Genki is a seemingly great choice. Modern website, speedy to connect with the salespeople and more. My experience has been mixed. I'm currently at Genki Explorer and I've had to submit 2 claims thus far. Was paid back with no questions asked. Surely it took them around 45 days, but it worked. Now, I've been interested in getting their Resident insurance as well. Infinitely more expensive. I've had to book calls with 3 (THREE!) different people. Each time they are not prepared to answer my questions. They do follow up by email, once. If you have any further questions after that, they ghost you. It's a pity. Had this treatment from
Ricardo, Niahm and Casper. Wrote them back, ready to cash out upwards of US$4k / year and nothing. It's a sign of things to come when they don't even follow through at the sales moment. Imagine when you have to submit claims. All in all, happy with Explorer. So far, terrible with Resident.

Had all documents ready. Waited for 1h for the car to be washed (that’s what they said). Lines and lines of people here with the same problem. Plus total intimidation on pushing their own daily insurance, badmouthing other insurances consumers have bought. Very aggressive environment. Prices are good but not worth it for just a few days.

Used their services to get an Italian document, certify it and translate. They just delivered the document without certification or translation and don't want to give me part of the money back. Terrible at answering emails and after a week just started ghosting me. It's a shame their service is just appalling.

Had a hospital visit in the UAE due to a skin tear on my head after bumping hard on a metal rod. Got 7 stitches. IMG denied the claim suggesting it was a “pre-existing condition” 😂. What a joke. Fighting the decision. You won’t get rid of me so easily. 👍

IMG replies below with the intent of getting in contact. In fact they gave me another email address for me to write to and days have passed and ... (shocker!) no reply! Thanks again IMG!

Probably a scam site. Never received the items I've purchased and no one from the company side replies to emails or to Facebook messages. Don't get scammed!