Mixed review!
Mixed review!
Products - weigh isolate which is absolutely brilliant had it arrived. (I had to borrow my daughters) and tried so hard to buy my own.
Delivery. Very disappointed with them using EVRI and dissatisfied with the customer services on the chat facility on line.
I explained that EVRI don’t deliver to my address and it wouldn’t arrive , but they had to wait the required days and I asked for a refund.
No, they re processed so I’ve had to go through the same thing again
When asking if i could pay for Royal Mail I was told no, we can’t chose courier- only the warehouse decided that and they use different ones.
I even asked for a different home call and told no.
The people in chat appeared to be working entirely to script.
It was only when I used FB messenger that I found a satisfactory resolution in a refund but it shouldn’t be this hard. Thankyou to colleagues covering messenger.
So, on that basis I am reducing my star and satisfaction
Going forward, I will order again and have delivered to my daughter’s address but need to rely on collecting from 30 minutes away.
To improve; please, please review your courier My Protein.
I paid for 24 hour delivery and in both occasions had to wait seven days before I could process a refund.
Oh! And the disclaimer form. This isn’t compatible with a mobile device so I had to use work laptop to fill in (it’s a pdf) and the send to phone.
Please take this as constructive criticism to improve customer services as the frustration may seem small but in busy stressful days, it is stress and frustration one can do without. 🙏