Dangerous system error, zero empathy, and dismissive staff
Electric Ireland took an unauthorized duplicate payment of €89.58 from my account over the weekend, leaving me completely short of essential funds. This unprovoked error caused me severe financial distress, extreme anxiety, and left me physically shaking and sick to my stomach this morning.To make matters worse, their systems were down this morning when I tried to get it sorted. When I finally got through after they came back online, the staff were incredibly dismissive and bluntly told me to just call back when it processes. There was absolutely no acknowledgment of the distress they caused, and no mention of a goodwill gesture for their severe service failure.My bank was significantly more helpful and supportive than Electric Ireland. I have now been forced to open an official transaction dispute with my bank just to protect my money from this company. This is a shocking way to treat customers. Absolutely disgraceful service. IF I COULD GIVE ZERO STARS I WOULD