Powerhouse Fitness are STILL USELESS!!
It's so easy for a company to say sorry isn't it, particularly when they say it without any real sincerity. Powerhouse Fitness won't ever realize how frustrating it is when they don't respond to emails, even email replies to an email that they originally sent. They don't care how frustrating it is when you ring them 20 times, leaving messages asking for help and they don't ring you back. They don't realize how frustrating it is when you finally, after 2 weeks, get to speak to the department you need and someone says they can help but they need to look into things and promise to ring you back after half an hour and then you have to chase them up 5 hours later because they didn't ring you back. Finally, for this particular review, when they say they'll finally send a replacement bike out to you on the following Tuesday, they won't realize how frustrating it is when you take a whole day off work to wait in for it and it DOESN'T ARRIVE!!!!! I had a feeling it wouldn't appear and I was right. I've been right about this company all along, helpful in the shop when you're buying something but TOTALLY USELESS EVER SINCE AND A COMPLETE SHAMBLES OF A SITUATION THAT IS NEARLY INTO ITS 3RD WEEK!!
12 December 2018
Unprompted review