I am extremely disappointed with this companies customer after care. I bought Beo Grace earbuds that cos 1K the earbuds them selves are fantastic but the case is made in china that looses battery daily at least 1% I contacted them to ask if I can the free offer they have added after about a month for a free power bank with you Beo Grace order. I was told no. This is a very disappointing service. These earbuds are extremely expensive in comparison to apple and even their next line of earbuds. I wouldn’t be so disappointed if the case wouldn’t drain so quickly.
7 July 2026
Unprompted review
Reply from Bang & Olufsen
Hi Cornel,
Thank you for taking the time to share your feedback. We are pleased to hear that you are enjoying the performance and sound quality of your Beo Grace earbuds, but we are sorry to learn about your disappointment with the charging case and your experience with our customer service.
We understand how frustrating it can be when a product does not meet expectations, particularly for a premium purchase. While a small amount of battery discharge over time can be normal for electronic devices, we appreciate that your experience has raised concerns. We would welcome the opportunity to review the case's performance further to determine whether it is operating as intended.
Regarding the promotional power bank offer, promotional campaigns are typically subject to specific eligibility periods and terms, which may prevent us from extending offers retroactively. However, we understand your disappointment and regret any frustration this may have caused.
Please contact our support team directly with your order details if you have not already done so. We would be happy to investigate the battery drain issue and explore any available solutions.
Thank you again for your feedback. We value your business and hope to have the opportunity to improve your experience.
The bike is absolutely fantastic so much so that I’m selling my 4 year old Classic C4 to buy the Cross in moss green but customer services it’s something else. Very hard to get hold of and only buy email. So if there is some sort of emergency…..don’t even bother
19 June 2026
Unprompted review
Reply from Cowboy
Thank you for your kind words about the bike, and we’re glad to hear you’ve enjoyed your Classic C4 enough to consider another Cowboy. We’re sorry to hear that reaching customer service has been frustrating, especially when you need support quickly. We know how important it is to feel confident that help is there when it matters, and we’ll take your feedback on board as we continue to improve. The Cowboy Team
I’ve ordered 3 cigars and had the delivery to the Liverpool store. The delivery was very quick and as always I was greeted with a smile at the shop. I really enjoyed visiting the Liverpool store Turmeaus.
10 February 2026
Reply from C.Gars Ltd
We are incredibly grateful that you took the time out to leave us a 5-Star review. Thank you so much for this. We really appreciate you being a customer and helping to share the word about us.
Kind Regards Customer Care Team Louise - C Gars Ltd
It’s is a special place that made me feel like I was the most important customer to visit them. I had my Christmas come early this year and I treated my self to a St DuPont and some really tasty cigars.
26 November 2025
Reply from C.Gars Ltd
We're happy to hear that you felt like our most valued customer. It's wonderful you found something special for yourself and enjoyed our cigars. Thank you for your positive feedback!
It has been a great pleasure dealing with Cgars Ltd and also visiting their shop in Liverpool. I had an amazing experience there too
25 November 2025
Reply from C.Gars Ltd
We're happy to hear that you had such a wonderful experience with us and that you enjoyed your visit to our Liverpool shop. Thank you for sharing your positive feedback; we appreciate it!
I am very impressed they are by far the best company that I shopped from. Their cigars are perfect, their lighter are of high quality and great value. They do price match which is such a great idea and it makes them unbeatable. I recently purchased my 1st St DuPont lighter Ligne 2 and it was is perfect so perfect that o the purchase the 2nd one a Le Grand which was not so perfect and I got in touch with their customer service team and they have responded very promptly. And they were very helpful. I was super impressed and satisfied with how professional, helpful the sale team were. I will will definitely continue shopping on their website. I have also visited their shop in Liverpool to collect my Le Grand Cohiba lighter and took advantage of their smoke lounge. It was such a pleasant relaxing experience so much so that I will make it a regular thing and take advantage of it whenever I have free time. Thanks guys you made my Saturday trip to Liverpool a special occasion. You guys have earned yourself a loyal customer! I will also recommend you to all my friends and family.
24 November 2025
Reply from C.Gars Ltd
Dear Cornel,
Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service and products. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to seeing you again soon.
I enjoyed shopping on their website so much so that now I’m going to visit their shop in Liverpool. Great quality cigars and accessories
17 November 2025
Reply from C.Gars Ltd
We're happy to hear that you enjoyed shopping on our website! We appreciate your kind words regarding our cigars and accessories. We hope you enjoy your visit to our Liverpool shop.
I have not received the order and that was a bit disappointing, but they have issued a refund promptly. And the customer service where communicating with me regularly
Hello Cornel, Thank you for your review! We’re pleased to hear you love the cigars and are happy with their quality. Your support means a lot to us! Dan Smoke King
Thanks so much for your review! We're thrilled to hear you’re enjoying your new Reebok treadmill and that delivery was quick. Wishing you lots of great workouts ahead!