Refund guarantee is worthless. I bought some goods that were delivered by Evri to the wrong address as shown by the doorstep photo and then lost. Evri looked into it and admitted they were lost. I contacted Aliexpress on the basis of their 'lost delivery refund' and was rejected, you can even see the door was wrong on google streetview.
We use Crystal one or twice a year, usually the experience is good. However it's then things go wrong you find the wrinkles. Last year we were delayed 24 hrs a the airport so lost one day skiing. Compensation was £200, much less than 1/6 of the trip never mind inconvenience. This should have been better.
9 July 2026
Unprompted review
Reply from Crystal Ski Holidays
Hi Neil,
Thank you for taking the time to share your feedback with us.
I'm sorry to hear about the difficulties you experienced with your Crystal holiday last year. I completely understand your frustration about the 24-hour delay at the airport which resulted in losing a day of your skiing trip. It's disappointing when these situations occur, particularly when you feel the response didn't adequately reflect the impact on your holiday and the inconvenience caused. Your feedback is really valuable to us, Neil, and I've made sure it's been noted so we can continue to improve our service.
We genuinely appreciate your loyalty as a returning customer and hope that future trips with Crystal will be much smoother.
We have rented 3 times from Topcar La Palma, each time the hire has gone well, reasonable pickup and drop off times, good clean car.
This last time I noticed the deposit refund was not the same value as the debit and queried this with them as there was no damage report. The discrepancy turned out to be exchange rates and they provided the refund receipt as proof. It took one week to process the query which I think is reasonable.
I am happy with their service will use them again.
1 March 2025
Unprompted review
Reply from TopCar
Dear Neil,
Thank you very much for your review!
We greatly appreciate you taking the time to describe in detail your positive experience with TopCar. There is nothing more valuable to our company than the recommendation of our own customers.
I recently bought a short shower hose as a replacement. The old one was very stiff and developed a leak. The new one is extremely flexible and seems well made, I am very pleased with it.
I phoned up for a quote which was ok but I had to check some things so I said could you email me the quote so that I could complete later. Your operator said I might as well buy the insurance now as I could cancel before the commencement date with no charge. When I later phoned up the next day to make corrections there was an admin fee charged by the insurer even though the policy had not started which I did not expect.
16 October 2024
Reply from Adrian Flux
Hi Neil,
I can confirm that I have traced your policy and must advise that we didn't charge you any administration fee. The additional premium you have been charged is simply because of the decision to increase the mileage from 5000 to 8000 miles per annum.
In general Adrian Flux are good but recently they have taken to preaching their own view on the merits of travelling during the covid epidemic rather than sticking to the facts of what is covered by their policies.
24 August 2020
Unprompted review
Reply from Adrian Flux
Hi Neil,
Thanks for your feedback. I can confirm that I have traced your policy and will ensure that your comments are reviewed.
Pickup guy at Hurgada was easy to find as approached the passport check and transfer to Soma Bay quick. Pickup back was 10min late due to police checks but then ok