lou

I gave 4 out of 5 stars only because the postage is now becoming prohibitive if you need to send an item or items back .
Many many forms now have deals on postage especially above a certain value , usually over £50 , some have free returns too and some you have to pay to return .
Point is when you’re buying sorting for let’s say £25 paining so much postage isn’t feeling acceptable now .

i had to chase Moonpig again for none delivery again !They did send out the missing cards and they arrived on different days within a week although the missing cards I originally sent and never arrived were sent many weeks earlier in order to get to the destination.I feel they were never sent in the first place sadly .

i have given QVC glowing reviews in the past , but this review is now a culmination of poor quality items being sent and the last delivery from TILI has a item out of va 5 piece set not included in the bag, that was inside the box it arrived in. Quite fed up with this now, although i can send it back I have to package it up again and go again to the parcel shop taking up my time .

I have a refund for a dress I bought that when I opened it up had a moth in it that flew out of the plastic bag the actual dress was in , not the QVC outer bag .
I was horrified of course because moths lay eggs ! I did not manage to catch the moth and had to buy moth spray ( toxic stuff to have to use in a house ) I am on the look out for it still and hope not to have an issue as a result of this .
QVC customer care offered to send another dress but I would not now trust that supplier who sell on QVC .
I have never had this issue before . The bag was taped up securely immediately and QVC sent me a code to post the dress back .
I’m aware that the issue was not caused by QVC as they only bag up articles in their own logo bags to post out .
Postage is now is becoming very expensive for delivery which is annoying as they charge per article . Other companies charge for a bundle of articles removed at one price and most are offering free returns via a QR code .
Perhaps QVC need to relook at their postage charges . Buying something on a whim has to be rethought because postage can cost nearly £ 8 to have an article delivered and then pay to send it back if it’s not right .

Easy ordering the dresses I wanted, the only comment I would add is that it would be even easier if available dress in the size you wear are highlighted . This would def save me time and instead os scrolling through lots of sold out sixes , I could immediately see what is available in my size. Delvery was fine .

Trying to explain to one of the four return counters at JL Brent Cross that I know that I knew the items I bought for my granddaughter were more than 30 days past , but that they were not fit for purpose because the sizing were completely wrong . My granddaughter is just over 2 and a half and average size for her age. I. bought two packs of those knickers for her aged 3-4 . I always size up as lately at JL all sizing seems to be very small . However I’m was taking these knickers to USA when I visited a few weeks ago. They were measured against knickers by granddaughter is wearing now from a shop called Target in her age range . The JL knickers were tiny compared to them and the measured pair went back into the clock lock packet . I also took a pack of age 4 upstairs to show how tiny they were from their own selection at JL Brent Cross . They were half the size the packs I had bought . I tried to explain that these knickers were wrongly sized and therefore not fit for purpose , they refuse to listen and just kept saying they don’t exchange or refund knickers .
These had not been worn obviously and on my one pair to measure against another pair had been removed from the packaging . The packs cost £12.99 each , twice the price of many other retailers for similar cotton patterned knickers for that age range .
I was told ‘don’t buy things to take abroad in future ‘when I explained that they were past 30 days because I bought them to take away to USA . And anyway , was still again after that surly comment that they won’t exchange underwear.
As a consequence of the rudeness and any interest in what ai was saying about not being fit for purpose , JL have lost a customer of over 50 years , I have a house with lots of rooms furnished from John Lewis in years gone by , when quality was much better and certainly customer service was .
Now both seem to be pretty none existent at John Lewis Brent Cross branch which is sad because the Oxford st branch and Chelsea are worlds apart in customer service . Both those mentioned branches have excellent customer service . However this had not saved JL as it’s not the first time I ve been spoken to rudely at JL Brent Cross . I will however give a shout out for Paul on the tech floor who helped me selecting a printer , which I didn’t buy there in the end , his knowledge and professionalism were world apart from others I spoke to there and sadly I did not go back to buy the printer after visiting the returns desk because of the bad attitudes in my opinion . I ordered online from somewhere else the same printer which I would have bought at JL of the attitude had been better than it was . You really need to listen up JL .
Ponder why your store was empty on a busy Friday afternoon on 5June 2026 hen the rest of Brent Cross was busy .
A sign a group of stores is struggling is when the customer services do little to listen ! ‘Not for for purpose ‘ is a definition held up by trading standards !!
Others shopping at any John Lewis beware that a floundering once household name and a bit of an l institution back in the day will not be helpful with issues with products .
Thankfully there are online competitions and other high street stores.
John Lewis buyers take note , opened shoes boxes , opened lingerie hanging on racks, opened anything n the JL stores should come under your 'can't return because the packaging has been opened' . Most of the children's wear has opened packets still visibly hanging on the stands with items carelessly stuffed back in said packets .
The choice is yours buyers .

Easy to buy from and easy to return also which is a must !
There enough to do in life without having complicated buying and returning .

Always easy to shop with QVC and easy returns too if required . Dropping off returns at a parcel shop where you can print out a return label is a huge plus in my book, no standing in a long line att a post office thats always busy. I have a busy life and need simple stress free shopping and stress free returns if required,

I order with QVC because I know I can make sure that what I Ofer is firstly , what I want and is what it’s advertised to be , secondly , that if I’m not satisfied and hoods aren’t up to scratch I can return them to QVC for a full refund .
This gives opportunities to try lots of different things with the knowledge that there’s no risk other than the cost of posting .

Boots had the La Roche Posay I needed and delivered it the next day . Cant get better than that !Postage was free as order was over £25 .

Well done Boots .

Zinhle was very helpful and resolved my issues that were outstanding . I have been a talk talk customer for a very long time and always found them helpful with problems for their service for broadband etc .

Always reliable and easy to deal with . When you spends your hard won cash these days you need to know you’re getting what you pay for , and also that it’s suitable for your needs . Having a money back 60 days guarantee is very helpful for all sorts of reasons . This is one of the main reasons I shop with QVC and have done so for many years .

I loved the fashion this company had to offer . Unfortunately though for myself all the tops of things were too small.There weren't at that time bigger sizes for the tops I bought.
The returns were straightforward and no hassle .I will use this brand when looking again for summer clothing and make sure to size uop for tops .

QVC are always helpful when there are questions. They have great TSV [ Todays Special Values] which you can buy and try unlike other retailers .
I love the beauty products on offer and buy for myself and friends birthdays etc .
The range of goods is amazing too , everything from a light fitting to a gorgeous dress and shoes.

Great company o buy from . I particularly like that you can try and if you don’t like or it doesn’t suit send it back .
The prices are usually good value md the TSV is always good .
Lovely lot on the phones in Liverpool are very helpful .

This roll of rubber backed carpet runner is great . I ordered the dark grey and to be honest it’s definitely more blue . But, I needed it when it arrived and also had to cut a piece off the longer roll I ordered . Sharp scissors are needed for that but it’s possible . I would order again but perhaps call the office first to make certain I got the right colour .
It looks ok where it is but would still have preferred the dark grey .
Because of the economical cost of this runner I have no qualms about throwing away when it looks a bit tatty .
It hoovers well and I bet can be used outside in the patio when it’s dry summer weather .

QVC really stands up to its name , orders arrive promptly and if they’re not right or not to you’re liking you can return in the allotted time frame .
Saves trawling around the stores in busy areas and often better value . Trying before buying is a great way to experience many different brands . Full marks QVC .

QVC have great deals from time to time . However the postage has become very expensive .
I now compare the article I may what to buy with other retailers who deliver free over £50 usually . Also have free returns to retailers nearby .
The courier service to return very large articles via Evri is very hit and miss and wastes a lot of one stone waiting home for collection .
This is very annoying . QVC will at that point arrange a different courier collection service to collect who bring their own labels . Not ideal but better than trying to post back a Shark Vac via the parcel shop , not to mention trying to carry the box there .
On the whole I find the return process via parcel shops good , and the 60 days return policy also very good so I will carry on shopping via QVC .

Good delivery by my local Evri who always makes sure the delivery is where it should be .
QVC customer service are always helpful . I must say though that if a product is returned via a QR code from customer service that I think the postage should also be refunded . Having a damaged order in any respect is not acceptable and QVC admit this . Customer services need to be able to refund postage too .
I shop regularly with QVC rather that a huge concern who has done global big you’re not always going to get the ‘real deal ‘ authentic items are only sold at QVC .

Speedy delivery and free postage . Well wrapped and the correct lenses .Would use this company again .