Victoria

I bought tickets on Saturday for my daughter and then within the hour the seller emailed to say he'd already sold them on Ticketmaster and that Twickets could refund me. I emailed them straight away to let them know and I've not heard anything back, I know in theory it's meant to be up to 5 days (which is a ridiculous amount of time to have to wait). So at the moment I am £375 out of pocket and my daughter can't buy another ticket until we receive a refund (which I am assuming we're entitled to, as Twickets haven't got back to me yet, who knows).

I have always been happy to recommend Twickets up until now but I won't again. Communication should be key with this sort of platform but I am just in limbo until they bother to let me know what's happening.

I signed up for a tutor for my daughter, I was contacted by a tutor who said she was unable to help me. I have since been charged £78 for services I have received, even thought there wasn't a tutor who was able to help me. A terrible business model and not made clear that this is / was subscription model.

We've used Brice a couple of times now for corporate events and they're great. Gelato is delicious and they're always reliable and a pleasure to deal with.

Great cake and communication. *****

Third negative review . Still in process of trying to cancel a mis-sold contract. They’ve emailed a couple of times and advised I call them but the number doesn’t accept calls. I’ve been forced to cancel the direct debit in hope they call me.

More missed lessons and no infrastructure or communication to speak of from GoStudent.

If I could go back I would avoid like the plague.

My second negative review of Go Student… again not about the tutors but the organisation.

We’ve had countless problems with the platform and missed and cancelled lessons & communication in general so we’d decided to terminate the service after being with them for a year only to be advised by them that our ‘contract’ with them ran for 2 years. This was never made explicit and reading back on emails / messages from them never mentioned. My daughter actually finishes school in June so we’d essentially be paying for a tutor for a child who no longer needs tutoring.

I’ve received 1 email from them and they’ve ignored my replies, currently getting advise on this from a legal perspective. To anyone thinking of joining GoStudent do think very carefully, customer service is non existent (you can no longer speak to anyone) and once they have your money they’re really no interested.

Great tutors but the infrastructure and communication is shocking. There used to be a really easy way to contact the tutors until they replaced this and can only communicate via the chat function. Since I’ve had this it hasn’t worked on the app, I’ve flagged this and apparently they are ‘aware’ this is happening but can’t do anything about it.

I constantly pre book
Lessons but hear nothing back to confirm if these have been booked or not. I get random notifications for ghost lessons, constant technical difficulties which means my child turns up for lessons and no tutor (which I don’t think was their fault but with the tech from GoStudent).

Communication is dreadful, emails are ignored and takes for ever to hear back from them. Still waiting to hear if a lesson is happening this evening.

It’s a real shame as it started out great and my kids really like the tutors but I’m at the point where I’m going to have to cancel my subscription as the company itself has zero customer support.

Ordered an item, which was showing as in stock, back in June for a birthday present and still have received nothing. No updates except when I email them and then still no item. Terrible service

Re reply from them below - I’ve heard nothing from them and still no refund

I've twice been sent the totally wrong item and whilst the first (wrong) replacement was sent out quickly, I've been in touch with Postery 3 times since Monday and no response at all. Still waiting for someone to get back to me...

Terrible service. No updates, no parcel,nobody answering phones. Would give zero stars if possible.

Trainers lost by Hermes and any follow up by Size has been minimal. I’ve been told to call back in 48 hours. Trainers needed today but can’t cancel order. Avoid

Package very late & post holding on the phone for 20 minutes I was told Hermes had made a mistake with my delivery and I’d need to wait another 48 hours before there was any update. Even though I need the trainers today I was told I was unable to cancel the order and I’d need to call back (no outbound calls apparently) asked to speak to manager and none free. The guy I spoke to was helpful and polite but could offer me nothing in way of anything that actually helped me (for which I blame Size not their employees) .