size? Reviews 

36,997
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 3,908 reviews, reviewers had a great experience with this company. Customers frequently praise the store staff for being extremely welcoming, patient, and genuinely knowledgeable, making physical shopping trips truly enjoyable and easy. Consumers also love the impressively fast delivery times, competitive pricing options, and the wide selection of quality trainers readily available on the website. Some reviewers were not happy with order fulfillment issues, mentioning frustrating instances where completely incorrect items or unexpected products were delivered instead. A few people also noted significant delivery delays, unhelpful automated customer support responses, and persistent difficulties when trying to resolve ongoing shipping problems.

What people talk about most

Product

Consumers find product to be positive, highlighting the great value and quality range of items available.... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Order

Customers had ambiguous experiences with order processes, reflecting a high level of disagreement. While many... See more

Service

People report positive experiences with service, describing it as easy to use, efficient, warm, and genuinely... See more

Staff

Clients share positive opinions on staff, consistently praising their warm, friendly, and approachable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chloe was spectacular. amazing customer service from everyone in store getting different sizes etc. we are tourists and asked for recommendations and Chloe wrote us a big list. She is a delight to hav... See more

Company replied

Rated 5 out of 5 stars

I had a really lovely experience choosing my Salomon hiking shoes. The service was warm, friendly and genuinely helpful. Jude and Chloe took the time to help me find the right pair and made the whole... See more

Company replied

Rated 5 out of 5 stars

Have been shopping at Size Brighton for so many years and rarely give reviews but wanted to shoutout and thank Georgina - always get such great service, goes out of her way to help me put looks togeth... See more

Company replied

Rated 5 out of 5 stars

Enjoy shopping at Size? as usually has the size I'm looking for in trainers or t-shirts & usually reasonably priced too. Always as nice experience all round & quick shipping once order is placed.

Company replied


Company details

  1. Streetwear Store
  2. Clothing Store
  3. Men's Clothing Store
  4. Shoe Store

About size?

Written by the company


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About size?

Back in 2000, our goal was to provide niche footwear and brands to thriving subcultural spots in the UK – London, Manchester & Brighton.

Today, we’re global with more than 25 stores across the UK, Europe and over the Atlantic. It doesn’t just stop here though, size? is where art, music, sport and fashion collide, we curate the latest footwear collections from iconic brands like adidas, ASICS, HOKA, Salomon and many more.

As a brand, we constantly have a finger on the pulse of culture and curate the latest footwear collections, size? exclusives and sought-after collaborations while running projects and events all year round. On top of this, size? access is a free membership that allows you to unlock a number of benefits on our size? launches app, including equal chances of winning draws, early access to exclusive releases and events, birthday perks and much more.

Download size?launches Contact us via Customer Care

Contact info


4.2

Great

TrustScore 4 out of 5

37K reviews

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4.2

All reviews

(36,997)

3,855 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Luke was an excellent assistant

Luke was an excellent assistant, providing me with exactly what I needed, and some excellent conversation! I was extremely satisfied with the service , and I would definitely recommend size? To a friend.

7 September 2026
Unprompted review
size? logo

Reply from size?

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence and hope you choose to shop with us again in the near future.

Kind regards,
size? Customer Care Team

Rated 5 out of 5 stars

Great experience today

Great experience today. The atmosphere is incredible in this store. Emilia was great help in finding the perfect shoes for me, 5 stars for Emilia!

7 September 2026
Unprompted review
size? logo

Reply from size?

Thanks for the 5 stars, we appreciate your comments about your experience.

As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
size? Customer Care Team

Rated 5 out of 5 stars

Received my order straight away

Received my order straight away, and the trainers are quality. Thanks Size.

31 August 2026
size? logo

Reply from size?

Hi,

Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch.

Kind regards,
size? Customer Care Team

Rated 5 out of 5 stars

Birthday

Easy to order, delivered on time

7 September 2026
size? logo

Reply from size?

Hi,

Thank you for giving us a 5 star review.

We hope that each and every experience you have with us is as positive as this one.

Kind regards,
size? Customer Care Team

Rated 1 out of 5 stars

Poor customer service

I ordered two products, one was in good condition but the other had tags missing and smelled. Customer service contact process is deliberately designed to prevent you from actually contacting them. You take the time to fill out a web form, then they just send you a link to some FAQs before having to repeat yourself over email. Poor service and product quality overall.

7 September 2026
Rated 5 out of 5 stars

Great product

Great product, and a great experience ordering from size as usual👍🏻

6 September 2026
size? logo

Reply from size?

Thanks for the 5 stars, we appreciate your comments about your experience.

As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
size? Customer Care Team

Rated 1 out of 5 stars

I didn’t get the color I ordered they…

I didn’t get the color I ordered they gave me different color
Really not happy

6 September 2026
size? logo

Reply from size?

Dear Isaac,

My name is Sarah from size? Trust Pilot Team.

I hope this message finds you well. I apologise for any inconvenience you may have experienced, and I wanted to reach out to ensure we address your enquiry properly.

We have sent you an email regarding your recent contact with us, and I would kindly ask you to check your inbox, including your junk and spam folders, as sometimes our correspondence can be filtered there depending on your email provider settings.

If you're unable to locate our email or if you have any immediate concerns that need addressing, please don't hesitate to contact us via the website webform.

Kind regards,
Sarah,
size? UK Trust Pilot Team.

Rated 5 out of 5 stars

Very good collections

29 August 2026
size? logo

Reply from size?

Hi,

Thanks for taking the time to give us a 5 star review.

We hope all your future experiences with us are just as good.

Thanks again,
size? Customer Care Team

Rated 5 out of 5 stars

Happy runner .

Needed a pair of hokas in my size couldn’t find them anywhere else at a decent price so was very happy when I found them on your website . Free and quick despatch thank you very much .

30 August 2026
size? logo

Reply from size?

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
size? Customer Care Team

Rated 5 out of 5 stars

My order of Adidas tobacco shoes

My order of Adidas tobacco shoes, both of the orders were delivered within two days and the shoes were in perfect condition. Although the box was a little damaged but the shoes were perfectly fine and genuine. Really appreciate the timely delivery and genuine products. Will definitely buy again and recommend to everyone.

4 September 2026
size? logo

Reply from size?

Hi,

Thank you for giving us a 5 star review.

We hope that each and every experience you have with us is as positive as this one.

Kind regards,
size? Customer Care Team

Rated 5 out of 5 stars

Very good

Used size several times now and have never had an issue, easy returns if needed. Always quick delivery. Would recommend

25 August 2026
size? logo

Reply from size?

Hi,

Thank you for giving us a 5 star review.

We hope that each and every experience you have with us is as positive as this one.

Kind regards,
size? Customer Care Team

Rated 4 out of 5 stars

Great service from Ella

Ella at Size? Nottingham branch was very helpful, polite & patient with me as I tried on x4 pairs of sneakers. Ella assisted me with ordering x1 pair Adidas sneakers from the website (in my size) to be delivered to the shop, then I purchased my 2nd pair New Balance and new laces. Very good retail assistant, great customer service

5 September 2026
Unprompted review
size? logo

Reply from size?

Thank you for the 4 star rating.

We appreciate your review and we're glad you found our service helpful.

If there's anything else we can support with please don't hesitate to reach out.

Thanks,
size? Customer Care Team

Rated 5 out of 5 stars

very nice man

very nice man

5 September 2026
Unprompted review
size? logo

Reply from size?

Hi,

Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch.

Kind regards,
size? Customer Care Team

Rated 5 out of 5 stars

I had a great experience in-store…

I had a great experience in-store today. I was served by Josh who was super helpful, friendly and an all-round top guy!

5 September 2026
Unprompted review
size? logo

Reply from size?

Thanks for the 5 stars, we appreciate your comments about your experience.

As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
size? Customer Care Team

Rated 5 out of 5 stars

Lovey shopping experience

Lovey shopping experience, very helpful staff. Lucy in particular helped me find my new pair of shoes and gave useful advice about sizing. Would highly recommend the Liverpool store.

5 September 2026
Unprompted review
size? logo

Reply from size?

Thanks for the 5 stars, we appreciate your comments about your experience.

As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
size? Customer Care Team

Rated 5 out of 5 stars

Calum was super useful in making…

Calum was super useful in making decision on salamons, made decision a lot easier.

5 September 2026
Unprompted review
size? logo

Reply from size?

Hi,

Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch.

Kind regards,
size? Customer Care Team

Rated 5 out of 5 stars

Pablo best service I’m really polite…

Pablo best service I’m really polite and easy to talk to

5 September 2026
Unprompted review
size? logo

Reply from size?

Hello,

We're always trying to better the service that we offer, so it's great to see that you gave us top marks.

If there's anything else we can help with please do get in touch.

Thanks again for the review,
size? Customer Care Team

Rated 5 out of 5 stars

Free delivery to shop

Great experience delivered on time.
Will be shopping with size again.

29 August 2026
size? logo

Reply from size?

Thanks for the 5 stars, we appreciate your comments about your experience.

As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
size? Customer Care Team

Rated 5 out of 5 stars

Very good experience

Very good experience. Ordered first time. On time delivery. Good price and nice collection overall.

29 August 2026
size? logo

Reply from size?

Thanks for the 5 stars, we appreciate your comments about your experience.

As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
size? Customer Care Team

Rated 5 out of 5 stars

Good selection covering all styles and…

Good selection covering all styles and age groups. A in store and online shopper both hassle free and very good service.

5 September 2026
size? logo

Reply from size?

Hi,

Thanks for taking the time to give us a 5 star review.

We hope all your future experiences with us are just as good.

Thanks again,
size? Customer Care Team

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