SG

steve gamble

United Kingdom

Reviews

Review of Rolfstone


Rated 5 out of 5 stars

Smart compact unit.

Ordered the Air Balance. Recieved couple of days later. Well packaged with the additional free HEPA filter.
Smart compact unit, great easy to understand touch control panel on top. Instruction manual very easy to understand.
Used on sleep setting first night, very quiet running.
Felt so much well rested the next morning. Seems to have helped me get a proper nights sleep.
Impressed so far, worth the cost? I'd say YES.

19 March 2026
Unprompted review

Reply from Rolfstone

Dear Steve,

Great to hear the Air Balance arrived quickly and well packaged! And that it already made a difference on the very first night is wonderful to read. A good night's sleep is worth so much.

Thanks for sharing your experience so thoroughly, and enjoy the fresh air!

Kind regards,

Wessel
Rolfstone

Review of Specsavers


Rated 2 out of 5 stars

Audiology not the best

Audiology not the best. My Mum spent £2,000 in 2021 for (what she thought were the best) hearing aids. After approximately 2.1/2 years, one started with a fault. Fortunately under guarantee for repair. But same fault reoccurring ever 3-4 months. Take them in, send them off, collect all repairs done. Then happens again, sept 2025 out of guarantee paid £150 for repair. Exact same fault as previous. Lasted just over 2month faulty again. For someone who relies on her hearing aids in her late 80’s this is not good and gets her frustrated as she has to rely on me sorting for her as she can’t ring herself to sort as she can’t hear. For a two thousand pound purchase you would expect far better quality and reliability. Also better repair system as fault never seems to be sorted properly. She is now at the stage of throwing them away and going back to the NHS one as this is too much for her to keep paying every few months as the reoccurring fault never gets sorted. After sales / fault management needs some serious attention.

9 October 2025
Unprompted review

Review of Evri


Rated 1 out of 5 stars

What a joke of a company

What a joke of a company. Wednesday delivered a parcel to random addresss in the street and hid behind pallets, claimed handed to resident. Saturday delivered 2 more parcels to a random fence post god knows where. Absolute dire service every company should cease using this company until they get their act together. Proof of delivery yeah about as much use as a chocolate fire guard.

6 December 2025
Unprompted review

Review of Evri


Rated 1 out of 5 stars

Absolutely diabolical courier service

Absolutely diabolical courier service. They play hide and seek with your parcels that’s if they actually leave the depot. Want to see your purchase vanish buy from a company who use this joke of a business. How they are still in business is beyond me.

27 November 2025
Unprompted review

Review of Zalando Lounge


Rated 5 out of 5 stars

Great range of offers

Great range of offers. Quality clothing brands. Home decor selection has some great deals on things not seen anywhere else before. Delivery via Evri can be hit & miss on occasions. Their customer service team have always been excellent and helpful answering questions very quickly.

25 October 2025
Unprompted review

Review of Evri


Rated 1 out of 5 stars

Excellent at losing your parcel

Girl that was delivering to my area seems to have left. Now if any seller / company sends by Evri - pot luck if see it arrive. Just a week of backwards and forwards with their chatbot. For them then to say yeah we've lost it.
4 out of 5 within last month lost.

17 September 2025
Unprompted review

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley

Review of UPS


Rated 1 out of 5 stars

TRACKING IS WASTE OF TIME

Given a delivery estimate of between 8.45 - 12.45 waited around. at just after midday the delivery was pushed back to now 15.15 - 19.15 annoying. so went off to do what i was going to do in the afternoon. only to return home to find the driver had tried to deliver at the original 12.45 called customer services to be told its only an estimated time. said to him its 2025 technology has moved on, suggest UPS invest in a better system. We will try again tomorrow. so another day to sit around as UPS tracking is useless.

20 August 2025
Unprompted review

Review of J Parkers (Retail)


Rated 4 out of 5 stars

Been buying from J.Parkers for many…

Been buying from J.Parkers for many years. Always found them very good. Even through Covid when they were stacked out with orders. Always found the plants delivered to be very good. Sometimes a little smaller than expected but soon grow. Unfortunately mt last order was little under the standards i've come to expect. Ordered Perennial Border Collection x30 but only 28 in packs. so be it i thought. But also ordered Hydrangea Arb. Annabelle received basically a twig. I have potted it up in the hope it eventually gets buds and starts to grow. But not holding my breath. As i say purchased for many years without any issues, just bit under their usual standards on this occasion.

22 April 2025
Unprompted review

Review of Itvx

Review of OnBuy.com


Rated 1 out of 5 stars

AVOID

AVOID, made a purchase, got confirmation. Then received email stating item had been dispatched. No tracking details, item never arrived. Emailed seller nothing back. Put into dispute with customer services of OnBuy. Still nothing. Sellers are offering goods they simply can not fulfil. Had to put purchase ito dispute with Paypal to get my money back. Look elsewhere if you are looking for an easy purchase.

15 November 2024
Unprompted review

Reply from OnBuy.com

Hello Steve,

I understand your frustration with the lack of tracking details and the difficulty you experienced in contacting the seller. It's disappointing to hear about the experience you've had, and I apologise for the inconvenience this has caused. We appreciate you reaching out to us, and we're here to help. We will be in touch shortly to assist you further.

Have a great day!

Beth - OnBuy Trustpilot Team

Review of Buyaparcel

Review of Quatropi Furniture


Rated 5 out of 5 stars

Quality Dining Room Set

Found online a dining set i liked, sent couple of emails to ask few questions. Which were quickly responded to with scale plans on one.
Placed order. Delivered within 5 days.
Very pleased with the purchase.
Quality Quality and very stylish.
There is always a slight doubt buying online a piece of furniture. But was not disappointed in any way.
What these guys sell is top notch. Most definately recommend.

9 September 2024
Unprompted review

Review of Smart Parcel Box®


Rated 5 out of 5 stars

Great Quality Parcel/Post Box.

Great Quality Parcel/Post Box.
Fast delivery by DPD. Item arrived very well packed.
The price point was little higher than some i'd seen but wanted something of quality and that is what i got.
Certainly worth purchasing.

19 July 2024

Reply from Smart Parcel Box®

Hello Steve,

Thank you for your kind comments.

We are very pleased to hear that you are happy with the overall service provided.

We hope to hear from you again soon!

Smart Parcel Box Support

Review of Hanson Buildings Limited


Rated 5 out of 5 stars

Super Service

Purchased garage through White Rose Buildings. Garage plans received to review and tweak if necessary. Then went into build schedule. Installation date agreed. Build team arrived. Very professional. Could not believe how well these guys worked without any issues. Got on with the build and within hours new garage was born. Quality is extremely high. From panels to personnel door. Very pleased with end result would definitely recommend.

19 March 2024
Unprompted review

Review of J Parkers Wholesale

Review of KCOM


Rated 1 out of 5 stars

Billing is a joke

How this company is allowed to issue Bills that make no sense to the customer or their own staff is beyond me. They put add ons onto your Bill hoping you don't notice. latest addition "message minder" @ £10 oh yeah we have no idea how that got added on. we will credit you. yeah never do, next Bill oh its there again.

9 November 2023
Unprompted review

Reply from KCOM

Good Afternoon Steve

Thank you for speaking to me today.

I have had the service removed as discussed earlier and all money paid for this has been credited back, I left a voicemail informing you of this and have also sent an email just confirming this is now resolved.

Kind Regards

Wayne

Review of Vision Direct


Rated 5 out of 5 stars

Excellent customer service

First time purchasing from Vision Direct. Following some issues with original order. Can only say their customer service department were terrific in sorting my lenses to match my requirements.

2 July 2023

Reply from Vision Direct

Hi Steve. Thanks for your review. I am sorry to hear you're not happy with the lenses you ordered.

They are our own brand so fall under our 100 day no quibble money back guarantee.

I can't see that you've been in touch with our customer service team regarding this so we'll reach out to you to learn some more information and find out how we can help.

Best wishes, Ruby

Review of FRASERS


Rated 2 out of 5 stars

Always deny cashback through Quidco

Purchased twice via Quidco from House of Fraser. Both times they have denined my cashback. Claiming i did not purchase correctly. Well you won't see any more purchases from me. Cop out from another rouge Ashley company.

29 March 2023
Unprompted review

Reply from FRASERS

Hi Steve,


Thank you for your feedback and we are sorry about your experience on this
occasion. We aim to satisfy all customers and I regret to hear that we were
unable to achieve this. 
 
Our team are always looking for ways to improve our products and service to give
our customers a better experience, so your feedback is important to us. 



Kind Regards
Brooke

Customer Services

Review of NatWest


Rated 1 out of 5 stars

Non existent customer service.

Have a branch in Beverley. But you are not able to actually do anything with your accounts and savings. My elderly Mother was instructed to go online, she doesn't do online banking. Told to use telephone banking, She is hard of hearing and not comfortable using telephone banking. Staff member told her sorry can't help you. Customer Service non existent. Time to switch banks.

17 April 2023
Unprompted review

Review of iHeat


Rated 1 out of 5 stars

Poor customer service.

Booked boiler service as I’d bought my new boiler a year ago through Iheat. Gave 4weeks notice only for day of the booked service engineer calls to say can’t make it. Would be the next day. Following day No engineer no call no service. Cancelled my order as the actual “customer service” via Iheat is pretty much non existent.

4 October 2022

Reply from iHeat

Hello Steve,

Thank you for taking the time to leave a review. We always welcome feedback!

I am sorry to hear that your service appointment with ourselves did not go smoothly.

I can assure you we take these matters very seriously and we always encourage our engineers to keep up communications to avoid misunderstandings such as this as we understand it can be very frustrating. We do address this in house to ensure this can be improved on in the immediate future.

Kindest Regards,

iHeat