Ashok Kurian

Surprised by the pricing. No issues with software or activation keys.

I will consider Primelicense for future software purchases.

Delivered on time.
No damage to product.

Arranged fixed price repair for washer/drier.
Weeks later, still being told that a replacement drum is still on backorder with delays to the anticipated time-scales. It is apparently available on 3rd party websites, so it is very frustrating.

Edit: The required part finally became available and repair was completed.

Not the best communication.

Looking to purchase extended warranty and assistance.
Payment link sent some time after requesting product.
Following payment, no confirmation about what exactly I have purchased such a policy schedule.

Good price. Slight delay in delivering order. Excellent communication with customer services.

Ordered toilet for next day delivery. Received tracking from courier including that it was for delivery the following day. The next day, mid-morning I get an update that delivery was cancelled as the courier was not in receipt of the toilet (despite VP stating that it was sent)!

The first of several contacts with VP. Initially told that I was being refunded the cost of next day delivery but order was still due to be delivered. Due to no further updates, contacted VP who said that order had actually been cancelled! The courier had by that time received the toilet, but as there was no active order, were returning it to VP. Agent then arranged for another toilet to be delivered by another delivery service which was delivered - however as they only do pallets, it is currently sat outside the house on a pallet - what am I supposed to do with the pallet?

Got there in the end, but logistics needs firming up.
As they state, do not book a plumber until the toilet has reached!

Edit: There was a further issue with the toilet, in that the seat was missing! In fairness, a further toilet pack was sent as next day delivery that also did not have the seat, suggesting that it was a manufacturing issue. Eventually VP arranged with Grohe to have a seat sent to me separately without charge. Well done to Victoria Plumbing for taking responsibility for issues beyond their control.

Straightforward tyre replacement. Good price. However neither tyre’s dust cap was replaced/retained (if they were they must not have been screwed on properly as the non replaced tyres still had theirs on)

Straightforward booking process. Excellent contact with staff prior to and on the day of commencement. Good access to facility (road works aside). Was actually given a slightly larger storage at no additional cost. Happy with experience so far.

Competitive price on eBay site.
Swift courier delivery.

We were at home but courier left the pack outside the house and not in the safe place requested. The flowers were nice but seemed squashed. Fortunately with some water they opened up and looked great. My wife was very happy with the bouquet!

Good concept with probably the largest number of trades amongst this type of sites. In general, ratings are pretty accurate for the completed service.

However, my experience has been that many trades do not respond when you call them and virtually none respond when you message them which can be very frustrating. There ought to be a rating for the actual quotation process as some trades don’t turn up, are rude or are simply not responsive with trying to get work scheduled even if a quote is accepted.

Did not have the item in sufficient stock but informed me promptly of the slight delay in delivery. Competitive item and delivery charge.

Convenient. Good price.

Good interaction. Fair price. The only minor issue was that payment was delayed by a day (although this could be related to the transaction occurring over the weekend?)

Vide supra. Would use again.

Batteries arrived on time. Haven't used them yet, so cannot comment specifically about them. Would use this company again in the future.