Avoid. Life is stressful enough!
We pre-booked a taxi using the app to take us to the station two days in advance. The morning of, no car showed up. Having waited a polite 10 minutes past the designated pick-up time, I realised the 'track my car' feature on the app was showing that no taxi had even been allocated to our journey! Tried to phone the company but could not get through. Then I received a text message saying 'It's BUSY in your area. Your TAXI is running a bit behind'. Clearly we were going to miss our coach, so I tried to phone the company again. Eventually somebody picked up who apologised vaguely & said our taxi might be a further 20 minutes 'at best'...! Had no choice but to cancel. My husband somehow managed to get us an uber, who got us there with 1 minute to spare. Totally unacceptable, & I see from these reviews that our experience is not a unique one! Very sad as I have been using V cars (previously Streamline) since 1999! Clearly they are now totally unreliable. People call taxis for emergencies, flights, medical appointments, job interviews etc. Not good enough!!
18 January 2023
Unprompted review