Hopeless
Hopeless, as usual, failed to collect an item for return, should have been Monday, no sign of courier and stayed in ALL DAY just not on. They call this service. No way. Need to consider whether should they be in that business, even there P.R. is not any good. Think twice before using. Businesses like Lakeland are being let down by them. Since the above, I have been in contact with them several times and still awaiting for collection of the item.I was promised a return email by 10.00 am today which did not happen. I have tried phoning but only got an answering service and it terminated because it could not find there. The number they have is on the label. I suggested that they collect when the next delivery is, but so far no confirmation of that, we have a delivery this evening, so we are hoping the the person will take it and book it in. Fingers crossed that somebody will use common sense. Since the above website has had a courier collect items but not through our request, they gave us a sorry missed you card as a form of receipt the Ref on the card being 10396527, regrettable since Wednesday the 9th when collected, still no reference or tracking showing what has happened to the parcel. Yet they claim they do a great service, NO WAY they do not return requests for a phone call and go around the point on emails. One has to keep pushing to get anywhere just not on now a week gone by. hope that they get it sorted soon otherwise have to consider what legal action, I can take, but then even more costs due to their negligence. It appears that they have now lost the parcel! (Todays date the 14th.).