Mark Thackwell

Careful if ordering from EU. You pay 7.50€ and tax on top, when book delivered.

Ordering a bed in the store was super! But actually ordering online was not so good. With the online order, there's no shipping updates or ability to track. That's super annoying because I just wanted a couple of pillows and it said 3 days delivery and still a week later and no pillows or ability to track delivery :( :(

I wish to edit this review from the original. I am raising the star rating from 1 to 3 stars.

In the end, Nunido did get back to me and explained the long delays were caused in the slow communication with the furniture supplier.

The issue is now being resolved (hopefully) and I expect to receive a new table leg and some compensation for the damaged goods.

I would not give Nunido a better rating however for the following reasons:
1. Even if it's not Nunido's direct fault that they can't get a response from their supplier, this then requires proactive and swift support from the customer service team. You cannot just let customers sit without any knowledge for weeks on end. It does not foster a trusting relationship.
2. Despite being resolved (hopefully) I am not 100% sure I would order again, because I am not confident about the quality of the relationship Nunido has with its suppliers.

Overall I am very thankful the case is being resolved, but it was not a very enjoyable one :)

Useless service. They are changing warehouses and not providing any updates to customers. Still have no news and shoes ordered over a week ago (3/5/2018). thanks Timberland, I will never be using your website again. Tchuss...

Called for a courier. Courier arrived, didn't bother to ring doorbell and didn't call! When tried to re-arrange, could only do next day. Had mail delayed also. Poor poor experience. Lacking famous German efficiency