Wrong Description on Website but Refunded Quickly!
I bought what I thought was a solar watch, according to the descriptions on their website. But when it arrived, I saw that it was a battery powered watch (2 batteries!) and not the solar powered watch as described on the website.
I called last Monday (1st) and the friendly customer service checked the website and acknowledged that the description was wrong. She would tell the web team.
I received an email that day with prepaid labels to return the watch. A credit note was received yesterday from PayPal, and today (3rd), my refund has arrived in my bank account!
Very impressive, and fast! I would use HOW again, but another watch I've seen on their website is cheaper elsewhere, with no postage to pay as it's click and collect.