United Kingdom
Review of Richer Sounds
The staff at Richer Sounds (Brighton) are excellent. Nothing is ever too much trouble and they really care about ensuring everything works perfectly.
Reply from Richer Sounds
Thanks for your 5 star review, we look forward to seeing you again next time
Review of Wenea
Been charged 3x£40 as was having issues charging. So having read the reviews can only hope it’s refunded. I’ll update my review once I know more.
Reply from Wenea
Hi, we’ve reviewed your case and can confirm that the refund process has been initiated. At this point, the timing of the refund depends on your bank, but rest assured it’s on its way. Please don’t hesitate to reach out if you need further assistance, and we’ll be happy to help!
Review of Dealalerts
I didn’t sign up to the Deal Alerts Club but I keep getting text messages which I keep replying STOP to, to unsubscribe. So far with no luck.
It’s an absolute nightmare.
Avoid at all costs.
Review of WHSmith
The item I ordered took so long to arrive, I had to cancel it. What more can you say?
Reply from WHSmith
Hi Mark, thank you for your review. We are sorry to hear that there was a delay to your order and that because of this you chose to cancel your order. Please be assured that I have passed your feedback onto our team. Kind regards, Libbie.
Review of G-STAR
It almost impossible to find what you’re looking for on the site. The search function and filter are terrible. Images of the various products never give you a true understanding of what you’re buying and the descriptions don’t help.
Reply from G-STAR
Dear Mark Blaylock,
we regret that you are not satisfied with our product pictures. We have forwarded your feedback to the right department.
Kind regards,
G-Star RAW Online Klantenservice
Review of Spartan Marketing
I have had in excess of 50 calls from this company purporting to be Primary Property Solutions. I have repeatedly asked to have my details removed from their data base and judging by yet another call today, this hasn't happened.
Review of Quick Mobile Fix
Having bought a reconditioned phone way back in mid-February, that didn't work, I finally got a full refund yesterday (07/04/20).
The issue seems to be a complete lack on internal communication.
While the team working on Twitter seem to know what's going on, Customer Services certainly don't. I did contact the Complaints Department - but heard nothing back.
In the end I went to GiffGaff and they were the complete opposite fo QMF. I received a confirmation email, I got an email notifying me of when to expect my phone (it arrived within 48-hours) and then I received a 'Am I happy email'. Job done.
GiffGaff maybe £20 or so more expensive, but they're worth every penny.
Reply from Quick Mobile Fix
Hi Mark, as far as I can see - your refund request was processed on the 17th of March. Also as far as I can see, your refund was processed within our advised timescale? I can't locate any request to cancel back in February.
Regardless, sorry for the inconvenience caused - Stay safe.
Thanks,
QMF
Review of Quick Mobile Fix
This is the second reconditioned phone that I have bought from Quick Fix Mobile and my most recent experience couldn't have been further from the seamless experience of my first purchase.
This time, my experience of Quick Fix Mobile has been absolutely terrible. Nothing has been as it should. My reconditioned phone took 12 working days to arrive - and when it did, it was faulty. Having sent it back to get a full refund, nearly 2 weeks later I am yet to find out when I might get a refund. Communications with QFM have been ignored and the situation has yet to be resolved. If and when it is, I'll update this post.
Reply from Quick Mobile Fix
Hello there, sorry to hear of this - if you require further support regarding your order, please contact customersupport@quickmobilefix.com and the team will get back to you as soon as they can.
Many thanks,
QMF
Review of Cox & Cox
excellent customer service - can't say better than that.
Review of Collect+
The biggest problem with CollectPlus is actually finding one as the shops seem to have different names in reality and there's no clear branding on the shop windows - but apart from that, it's quite good.
Review of Great Outdoors Superstore
I placed an order 3 weeks ago and haven't received it. The reason I'm giving this 3 stars is when I phoned up to ask what has happened the gentleman offered me a full refund straight away - so good customer service dealing with a problem that I suspect was not of your doing.
Reply from Great Outdoors Superstore
Hello Mr Blaylock,
Thank you for leaving your feedback. We are pleased you appreciate that your order was dispatched from us and that it has not arrived due to it getting lost in transit. You placed your order with us 10 days ago and it was dispatched from us on the same day, meaning it should have arrived with you last week. Your refund has been processed and we would like to apologise again for the inconvenience you have been caused.
Thank you again for your understanding,
Kind Regards,
Great Outdoors Customer Service
Review of Direct Ferries
while everything was there - load times were very poor and simple commands consistently failed to work so I would suggest re-looking at the IA and running a UI as there also seemed to be a number of dead ends. But apart form that I booked a crossing, so it must be working!